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Customer Service Executive Assistant

Location:
Atlanta, GA
Salary:
42,000
Posted:
March 30, 2017

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Resume:

Dear Employer,

I received my BS from Benedict College and MSW from Barry University. While in school I maintained at least a 3.4 GPA; in addition, I have volunteered for several Internships including Richland County Department of Juvenile Justice in Columbia, South Carolina where I impacted the life of a young lady. I am proud to say that with my coaching and counseling this young lady in second semester freshmen at the University of South Carolina.

During the past few years, I have held several jobs; Legislative Aide for a State House Representative, General Staff Member at Carowinds, House Page for the State House, and Executive Assistant for Christopher King Funeral Home. Currently, I am employed with the Chestnut Firm. I am responsible for clients and their families who have suffered a serious injury that oftentimes result in death to immediate family members. I identify the needs and gaps in services to assist families in accessing services related to education, health, mental health, housing, mediation, and child care.

I enjoy helping people. I believe my education and past work experience will allow me to contribute productively to your company. My resume is enclosed for your review. Please do not hesitate to contact me at any time to arrange an interview to discuss my qualifications.

Sincerely,

Kaylah Rainer Reid

aczkn8@r.postjobfree.com

1852 Buckhead Valley Lane,

Atlanta, GA 30324

Mobile: 404-***-****

Kaylah Reid

aczkn8@r.postjobfree.com

1852 Buckhead Valley Lane, Atlanta GA, 30324

Mobile: 404-***-****

PROFESSIONAL PROFILE

I am well versed in the areas of social work and executive administrative functions. I have experience in government relations, business office functions, customer service and social work. I have worked in leadership roles where I have executed stellar management practices and kept senior leadership abreast of trending issues.

EDUCATION

Barry University, December 2015 Benedict College, May 2015

MS Social Work BS - Cum Laude

INTERNSHIP/ FIELD PLACEMENT

Cooperative Ministries Columbia, South Carolina (Spring 2015)

Crisis Assistance: Supporting employed, receiving unemployment or receiving retirement clients. With a range of services, focusing on providing short-term assistance and developing long-term stability. I also provided clients with recourse, autos opportunities, clothing and furniture, and assistance with insurance premium.

Touching Miami With Love Miami, Florida (Summer and Fall 2015)

Small inner-city community, which is plagued with many consequences of poverty including high crime, drug trafficking and use, high teenage pregnancy rate, single parent families, substandard housing, failed education and lack of quality activities.

Richland County Department of Juvenile Justice Columbia, South Carolina (Fall 2015)

The South Carolina Department of Juvenile Justice (DJJ) is a state cabinet agency, and by law, it is also a treatment and rehabilitative agency for the state’s juveniles.

PROFESSIONAL EXPERIENCE

Social Worker, June 2015 - Current

The Chestnut Law Firm, Atlanta, Georgia

Responsible for clients and their families to identify needs and gaps in services, and assist families in accessing services related to education, health, mental health, housing, mediation, and child care;

Assist TCF Legal staff in providing referrals for services to stabilize children to assist in obtaining favorable legal outcomes;

Assist TCF Legal staff in providing referrals for services to stabilize children to assist in obtaining favorable legal outcomes;

Develop and maintain a knowledge base of social services available to clients in assigned work areas;

Conduct assessments of referred clients, including the larger context in which the child is living, identifying needs, barriers and safety concerns;

Provide and complete referrals to services, assist families in completing intake requirements for these services and follow up as necessary;

Legislative Aide, January 2015 - May 2015

State House Representative Chris Hart, Columbia, South Carolina

Assisted Chief of Staff with community outreach, research for legislations and creating and maintaining working relationships with fellow legislative offices;

Worked with constituents to proactively address concerns and matters of their district;

Maintained database of services, constituents and mail outs.

General Staff Member, September 2008 - November 2009

Carowinds, Fort Mill, South Carolina

Provided quality customer service;

Created a welcoming atmosphere for those entering the amusement park;

Handling all financial transactions.

House Page, June 2011 - November 2011

State House Representative Chris Hart, Columbia, South Carolina

Served in supportive role for distributing correspondences for representatives;

Delivering materials and providing assistance with bills that required signatures.

Executive Assistant, March 2012-September 2012

Christopher King Funeral Home, Chester, South Carolina

Executed strong written and oral communication skills. Demonstrated proficiency in the use of Microsoft Office Suite, to include Word, Excel, and PowerPoint.

Provided information, recommendations, and documentation in support of various office functions and special projects for funeral arrangements.

Interacted telephonically, face-to-face, and in writing, in a courteous and professional manner, displaying patience and cooperation, with the general public.

COMMUNITY INVOLVEMENT:

Service Learning

Voter Registration Campaign and Phone Banking Assistant (Fall 2011)

Breast Cancer Awareness (Fall 2011)

Service learning at Gonzolaz Gardens Head Start (Fall 2012)

Freedom Temple Church (Spring 2013)

Harvest hope (Spring 2013)

Voter Registration Campaign (Fall 2013)

Breast Cancer Awareness Informational Table (Social Work Club) (2014)

Miami Rescue Mission (Summer 2015)

Lotus House Miami (Summer 2015)

REFERENCES AVAILABLE UPON REQUEST



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