RESUME

SHAYNE FROST Cell: 253-***-****

**** *. **** **. aczkmk@r.postjobfree.com

Tacoma, WA 98406

I am a skilled professional with a proven history of improving business performance using a variety of tools and techniques. I have the ability to visualize how all parts of an organization work together; an understanding of how operational decisions impact costs; and the technical expertise needed to develop innovative, cost-effective processes that achieve results.

SKILLS AND KNOWLEDGE

Strategic planning

Performance Auditing

Policy and program analysis

Operations and methods analysis

Technical and policy writing

Designing and conducting studies and surveys

Data modeling and database design

Budget development

Organizational Training and Development

Lean management applications

Project planning and controls

Negotiation, facilitation and conflict management

Contract development and monitoring

Computer Skills (SQL, MS Word, Excel, PowerPoint, Access, MS Project, ArcGIS)

Six Sigma Black Belt

EDUCATION/TRAINING

Masters of Business Administration, City University

Bachelors of Business Administration, City University

Certified Lean practitioner, DSHS

Certified Trainer, BCAG

Project Management, BCAG

Contract Management, DSHS

ArcGIS, DSHS

Data Analytics, Accenture

Certified Six Sigma Black Belt, IQF

EMPLOYMENT HISTORY

2014 – Present, Quality Manager, Office of Fraud and Accountability, DSHS

2002 – 2013, QA Research & Development Manager, Economic Services Administration, DSHS

2001 – 2002, Management Auditor, Joint Legislative Audit and Review Committee

1997 – 2001, Project Manager, Economic Services Administration, DSHS

1996 - 1997, Communications Officer, Washington State Patrol

1989 -- 1995, Operations Analyst, Fabrication Division, Boeing Commercial Airplane Group

1984 -- 1989, Inventory Management Specialist, USPFO, State of Washington

EXAMPLES OF ACCOMPLISHMENTS

Developed and implemented statewide Quality Assurance processes for all major programs provided by DSHS (Food Assistance, Medical, Cash, Child Care, WorkFirst work participation, etc.) This included developing scope of work to be accomplished, designing the forms, policies and procedures to be used, establishing budget requirements, coordinating with various parts of the agency in gathering resources needed, and working with IT staff in the design and development of computing systems used. Impact: Within one year, the State’s Food Stamp Error rate had been cut in half.

Provided technical assistance in the design and implementation of the current centralized PARIS process - an interstate review process that coordinates benefits with multiple states. This has saved over Washington over $50 million by reducing and/or eliminating duplicate benefits between states since May 2013.

Developed an OFA Policy and Procedures manual for staff working in the Office of Fraud and Accountability. This work included writing associated Desk Guides, Tipsheets, and training materials that will help staff accomplish their jobs.

Developed a performance based OJT program for the Office of Fraud and Accountability to improve worker performance. As a result, performance improved by 40%.

Led a team that developed a process accounting and performance-based measurement system while at Boeing that was able to save over $16 million annually by identifying and eliminating non value-added work.

DSHS Outstanding Individual Employee (1998, 2002, 2004, 2006, 2007, 2009, 2012)

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