Lauren J. Robinson

**** **** ***** *****, **** **0 Vienna, VA 22180 240-***-**** aczkmc@r.postjobfree.com

Active Secret Government Clearance

Education

The George Washington University, School of Business Washington, D.C.

Master of Science in Information Systems Technology Management, Concentration in Project Management

July 2013, GPA:3.78

The Pennsylvania State University, Smeal College of Business University Park, PA

Bachelor of Science in Management Information Systems, Concentration in Supply Chain and Marketing

May 2010, GPA:3.81, Graduated with Distinction

Experience

2015 - Present Incentive Technology Group (ITG) Arlington, VA

An information technology and management consulting firm that offers integrated, strategic solutions to public and private sector clients

Functional Project Manager (October 2015 - Present)

Serves as the Functional Project Manager for the Assisted Services Shared Information System (ASSIST) project at the General Services Administration (GSA) to ensure schedule, cost, hardware, and end user requirements were met, managing a team of 25 and an annual budget of $37 million

Delivered the Lease Management Tool (LMT) to GSA, managing a team of 15 and completing a one-year ad-hoc project four months early

Delivered the National Compliance Tracking Tool (NCTT) to GSA at no additional licensing cost to GSA, saving the agency $80,000 annually

Senior Business Analyst (June 2015 – October 2015)

Served as the Operations and Maintenance Lead resource for the Enterprise Acquisition Solution integrated (EASi) project at the GSA to ensure business line requirements were met

Managing a team of 20 software engineers and 6 business analysts, leveraging an Agile/SCRUM methodology, to solve operations and maintenance issues appropriately

Providing front-facing customer service to assuage client and user concerns to keep issues minimal

Received high client approval marks leading to an early renewal of the $15 million contract

2010 - 2015 CGI Federal Fairfax, VA

This federal division of CGI provides software and consulting services to US government agencies

Senior Consultant (August 2014 - June 2015)

Served as the Production Support Lead resource at the United States Patent and Trademark Office (USPTO) to maintain and attend to user, client, and system issues with the Momentum, Concur, and Transit Subsidy Services product suites

Managed and coached a team of nine business analysts to solve user issues at USPTO through three multi-tiered helpdesks that received a combined average of 800+ user requests per month, producing a 94% client satisfaction score within the first six months

Created training materials and facilitated monthly training for USPTO end user community of 350+; training program later replaced pre-existing training. Was requested by client to lead additional training programs due to trainee satisfaction

Consultant (July 2010 - August 2014)

Performed as the System Upgrade Lead at USPTO during a complex Momentum software implementation working with USPTO and internal staff to manage and maintain a detailed project plan, helping to prioritize deadlines and provide feasibility assessments to the client

Established the use of Microsoft SharePoint to manage USPTO documentation needs, SharePoint use replaced existing document management system, improving version control and collaboration

Executed 150+ functional test cases of the Momentum software using Zephyr testing product, resulting in the identification of 181 defects during a critical implementation phase of project

Developed and conducted extensive training demonstrating 139 software enhancements for 150+ USPTO end users affected by implementation

Created and executed 75+ automated test scripts using HP Quality Center Suite for enhancement and regression testing resulting in a successful Department of State (DoS) software upgrade

Evaluated DoS’ software revolutions to identify 50+ weekly, monthly, quarterly and annual maintenance procedures and materialized solutions to improve and reduce procedures by 33%

Analyzed DoS’ 300+ software customizations and worked with agency to determine customization needs resulting in the elimination of 150 software customizations after software implementation

Heavily scrutinized legacy databases using SQL to determine database modifications needed during Momentum software implementation

2009 Altria Client Services, Inc. Richmond, VA

Fortune 200 company consisting of three premier tobacco operating companies

Information Services Intern (June 2009 – August 2009)

Served as lead analyst on a project of 150 resources to decrease vulnerabilities associated with Altria’s existing data storage network and document management system, resulting in a 75% reduction in data storage volume, $720k reduction in annual storage costs and the elimination of security audit findings

Professional Development

Project Management Professional (PMP) – August 2016

Scaled Agile Framework (SAFe) Agilist – June 2016

Certified Scrum Master (CSM) – May 2016

Capability Maturity Model Integration (CMMI) Professional – November 2015

Other

2011- Present Junior League of Washington, D.C. Washington, D.C.

This volunteer organization of women improves the Washington, D.C. community through the effective action and leadership of trained volunteers focusing on enhancing children’s literacy. Responsibilities include outlining educational programming plan for volunteers, improving productivity of organization.

2010 – Present Phi Mu Fraternity for Women – Washington, D.C. Alumnae Chapter Washington, D.C.

This women’s organization provides personal and academic development and service to others in the Washington, D.C. community. Responsibilities included serving on the executive board for four terms in multiple positions to manage chapter budget and programming activities, resulting in over $5000 in donations for the organization’s philanthropy.

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