TERESA MORGAN

ACCOMPLISHMENTS/ACHIEVEMENTS:

Honored by supervisors repeatedly for handling 50% more dispatch calls than other co-workers

in the office

Exceeded expectation finished a complicated project in half the time allotted

Asked to return to a specific company four times while working with Express Employment

Professionals

Honored by supervisors repeatedly for excellent attendance, outstanding work ethics, reliability

SKILLS

MS Word - MS Excel - Power Point - Outlook - 10 key - Flexible Team Player - Receptionist - Customer Service - Volunteer Recruitment - Dependable - Sense of Humor - Internal Personal Skills - Self Motivated – Excellent Communications - National Career Readiness Cert #5V99VYQ483MJ; Portland, OR US; Feb 2011 - Bronze

PROFESSIONAL EXPERIENCE:

Program Assistant Feb 2013 – June 2016

Easter Seals OR Money Management Program Portland, OR

Helped write program and training materials, quizzes, newsletters, program documents and correspondence, to communicate with clients and volunteers

Managed OMMP records and spreadsheets (camp, volunteer training, recruiting, earned

certificates, surveys) to track camp and volunteer information

Conducted background checks through State of Oregon to ensure the safety of clients meeting with volunteers

Attended and took minutes at Advisory Council meetings to disseminate to volunteers and staff

Helped write, implement and monitor Volunteer, Client and Service Partner surveys, responded to email

and telephone inquiries promptly

Receptionist duties for 1 year (answering multi-line phone system, screening and directing calls, greeting guests, multi-tasking, prioritizing, office administration support, typing, office equipment, filing, reliable, data entry)

Verification Unit, Claims Support March 2003 - June 2009

Regence Blue Cross Blue Shield of Oregon Portland, OR

Investigated each medical claim for required information (via internet and company’s computer programs)

Opened mail, contacted provider’s office or insured client, as needed, via US mail or telephone

Unit typist, time management

Managed dental records

Data entry, clerical duties, positive attitude

Government Employee Claims Unit, Unit Clerk August 2002 – March 2003

Regence Blue Cross Blue Shield of Oregon Portland, OR

Office administration, duties, unit typist

Pulling/printing data from company’s computer programs

Managed office equipment

Typing, office duties, multi-tasking, positive attitude, team player