BRENDA DUBY

** ****** ******** **, *******, AB T*A 6P1

403-***-****, aczkkw@r.postjobfree.com

ADMINISTRATIVE PERSONNEL

Focused results oriented and seasoned professional with proven experience in administrative, customer service, operations and personnel management. Recognized for integrity, unrivalled work ethic and exemplary dedication to perform beyond established goals and expectations. Armed with analytical problem solving aptitudes in formulating strategic solutions to resolve complex situations. Adept at motivating, leading and performing with high caliber teams of professionals to delivery record setting results. PROFESSIONAL EXPERIENCE

BOW CITY DELIVERY, CALGARY, AB (1988 – SEPT 2014) (company sold 2011) Customer Service Representative 2011 – Sept 2014

Exhibit superior talents in managing and overseeing a number of large accounts Demonstrate proficiency in managing orders through phone and email Perform accounts receivable collection operations through phone and email Office Supervisor (company sold to West Direct 2011) 2003 -2011 Rendered expert oversight to the operations of two personnel, including scheduling, coaching and training Took charge of managing accounts payable, accounts receivable, collections, driver payroll, payroll inquiries, bank deposits and invoicing

Closely monitored all Fed-ex shipments and various large accounts Leveraged outstanding customer service skills in swiftly and efficiently resolving customer inquiries and complaints Provided guidance and direction to office staff including administrative and customer service personnel Facilitated training and coaching sessions to strengthen personnel skills and expertise related to the job Served as the primary resource to guide personnel in managing complex issues and resolving escalated concerns Billing Personnel 2001 -2003

Rating Personnel 1989 – 2001

File Clerk 1988 – 1989

PROFESSIONAL AFILIATIONS

The Directit Group / West Direct Express / Bow City Delivery / ASAP Express / Earth’s Courier PROFESSIONAL REFERENCES

NAME: Kari Loiser

JOB TITLE: Manager, Client Services

COMPANY: The Directit Group

ADDRESS: 200 Barclay Parade SW, Calgary, AB T2P 4R5 PHONE # : 403-***-****

EMAIL: aczkkw@r.postjobfree.com

NAME: David Coll

JOB TITLE: President

COMPANY: Bow City Delivery Ltd

ADDRESS: 200 Barclay Parade SW, Calgary, AB T2P 4R5 PHONE # : 403-***-****

EMAIL: aczkkw@r.postjobfree.com

NAME: Carl Hollick

JOB TITLE: President

COMPANY: West Direct Express

ADDRESS: 200 Barclay Parade SW, Calgary, AB T2P 4R5 PERSONAL REFERENCES

NAME: Beverly Edwards

ADDRESS:

PHONE # : 403-***-****

EMAIL: aczkkw@r.postjobfree.com

NAME: Diane Brown

ADDRESS:

PHONE # : 403-***-****

EMAIL: aczkkw@r.postjobfree.com

NAME: Lisa Smith

ADDRESS:

PHONE # : 403-***-****

EMAIL: aczkkw@r.postjobfree.com