Jennifer Holt, CEDS

970-***-**** ***** State Hwy 225 #202, Spanish Fort, AL 36527 aczkkp@r.postjobfree.com

Solutions driven individual seeking to leverage 19 years of experience in business leadership and organization, customer service, quality, cost control, project management, problem solving, and data analysis for a rewarding yet challenging career.

SKILLS SUMMARY

Process and project management - planning/monitoring the performance of a business process or project

Organization and planning - emphasis on planning and scheduling; focuses on key priorities

Customer focused - understands that customer's needs, expectations, obligations should drive solutions

Follow-through on commitments - lives up to verbal and written agreements

Intelligence - learns quickly; demonstrates ability to proficiently understand/absorb new information/technology

Efficiency – able to produce significant output with minimal effort

Attention to detail - does not let important details slip through the cracks or derail a project

Proactivity - acts without being told what to do; brings new ideas to the table

Creativity/innovation - generates new and innovative approaches to problems

Work ethic - has a track record and strong willingness to work hard and long hours to get the job done

Conflict resolution - always finds a peaceful solution to disagreements

High standards - expects personal performance and team performance to be nothing short of the best

Listening skills - lets others speak; open ideas; solicits feedback and reacts calmly to criticism

Communication - speaks and writes clearly and articulately without being overly verbose or talkative

Teamwork - reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship

Working remotely - over 4 years experience working remotely and in flexible office environments

PROFESSIONAL EXPERIENCE

LDM Global (Mar 2012-Feb 2017)

Director of Quality and Process Improvement (Jan 2016-Feb 2017)

Director of Professional Services (Dec 2014-Jan 2016)

Director of Professional Services and Business Development (Oct 2013-Dec 2014)

Director of Technical Client Services (May 2013-Oct 2013)

Client Development Manager (May 2012-May 2013)

Coordinator (Mar 2012-May 2012)

Led company-wide process improvement and quality control initiatives including:

Analyzed data from all areas of the business to identify systems/process for improvement.

Assisted with the efficient and cost-effective day to day running of the business.

Liaised with all departments to ensure core processes were identified, documented and adopted.

Maintained compliance with the ISO 9001:2008 standard.

Documented, defined, and supported the creation of operational quality metrics.

Prior to promotions and advancements, responsibilities included management of project managers along with project allocation, work activities, priorities, and schedules of team to ensure responsive service and high levels of client satisfaction. Organized, directed, and administered US Business Development team including developed strategy, set goals, generated leads for customer growth. Also recruited and managed coordinators, as well as, responsible for the effective and profitable management of the Colorado office.

The Steamboat Grand (Jul 2009-Mar 2012)

Hotel Admin (Mar 2011-Mar 2012)

Administrative Assistant (Jul 2009-Mar 2011)

Provided administrative support to the hotel’s Sales & Catering departments, Steamboat Ski & Resort Realty, and the hotel’s General Manager. Duties included:

Managed hotel’s post-departure guest surveys and responses along with reporting.

Supported Real Estate with closings and contracts.

Worked with both owners and guests to resolve any issues.

Created reports to help various departments track costs.

The Sports Authority, Inc. (May 2009-Jul 2009)

Softlines Manager – Responsibilities included customer service, sales, merchandise processing, and operational functions for all apparel and footwear within the Steamboat store.

Steamboat Ski and Resort Corporation (Nov 2008-Apr 2009)

Ski Delivery Express Supervisor (Seasonal Position) – Originally hired as a rental cashier for Ski & Sport rental shops. Quickly promoted to supervisor. Responsible for efficient operation of Ski Delivery Express.

Boise Paper Holdings, L.L.C. (Jul 2000-Sep 2008)

Sustainability Manager (Jun 2008-Sep 2008)

Pulp Mill Superintendent (Jan 2007-Jun 2008)

Recycle Leader (May 2005-Jan 2007)

Optimization Group Leader (Nov 2004-May 2005)

Production Engineer (Jul 2001-Nov 2004)

Maintenance Engineer (Jul 2000-Jul 2001)

Accepted a development opportunity to further enhance the economic, environmental, and social aspects of the business. Responsibilities included:

Researched alternatives for pulp substitutes.

Implemented 4 day work week for employees.

Visited local schools to educate kids on recycling.

Also responsible for operation of 250 tons per day deinking facility and implementing a redesigned work structure.

Prior to promotions and advancements, was offered various development opportunities overseeing the operations and production schedules of a 720 tons per day Pulp Mill and a 250 tons per day deinking facility. Also led process and quality improvement/optimization projects, coordinated maintenance shutdowns, and managed salary and hourly union employees.

Southern Company Services (Jul 1998-Jul 2000)

Research Engineer – Developed and performed functional/electrical checklists and operating procedures. Provided operator training and administered the Plant Information (PI) software.

EDUCATION & PROFESSIONAL DEVELOPMENT

The University of Alabama, Tuscaloosa, AL

Bachelor of Science in Chemical Engineering, Magna Cum Laude

Environmental Engineering Certificate

eDiscovery Certifications:

Certified eDiscovery Specialists (CEDS)

Viewpoint Sales, Processing, Review & Analytics certified

Relativity Sales Pro

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