Ibis Gonzalez

***** *.*. **** ****** Home: 954-***-****

Pembroke Pines, FL 33028 aczkkg@r.postjobfree.com Cell: 954-***-****

Highly successful and distinguished Director of Information Technology with extensive experience in managing cross functional teams, complex environments and day-to-day operations. Expertise in Telecommunications and Networking. Successful at delivering simultaneous large-scale projects on time and budget. Well-organized and results oriented with proven ability at leading and motivating individuals and large teams to maximum levels of productivity while creating true team environments.

professional experience

AutoNation, Inc., Ft. Lauderdale, FL March 2002 – January 2017

Director, Voice and Data Networks

Very proud of my ability to bring stability and operational efficiency to AutoNation by creating and implementing standard processes. Strong leadership skills allowed me to manage and motivate a team of over 60 employees in the areas of Help Desk, Network, Telecommunications, Operations, Client Architecture and Voice over Internet Protocol (VOIP).

Responsibilities and accomplishments:

Collaborate with stakeholders to assist and recommend technology.

Managed multiple initiatives and prioritized projects in accordance with individual department needs and long term company strategies.

Motivate and retain top IT talent, encourage professional development and reward outstanding performances.

Responsible for the administration of capital and operational budget (approximately 30M).

Preparation of budget and financial reporting as required and present to CIO and accounting team for inclusion within the overall IT services budget. Ensure all costing and expenditure is tracked and monitor during the financial year.

Maintain knowledge of future demand for IT services and predict the effect of demand on performance service levels and capacity requirements for appropriate budgeting.

Manage the assessment of new hardware and software products to ensure efficiency and effectiveness are keeping pace with current and emerging technologies to meet strategic business objectives.

Review and recommended new technology to enhance AutoNation’s voice and data network infrastructure and/ or reduce cost.

Ensure the appropriate levels of monitoring of resources and network performances are set and information is recorded and kept up-to-date and use to support capacity management activities.

Managed performance testing of new systems with regards to capacity management to ensure new systems is implemented with sufficient capacity.

Establish and maintain relationships with key vendors such as AT&T, Verizon, Sprint, Cisco, Microsoft, Dell, CheckPoint, SolarWinds Orion, CDK (DMS) and others including contract negotiations.

Manage data center in our co-location in Denver (Verizon/Teramark).

Disaster Recovery (DR) planning and management.

Manage and design the sizing of proposed new infrastructure to determine resources required for acquisitions, divestitures and new points across the organization.

Managed and implemented process optimization of Help Desk coverage and support during peak store hours.

Managed the conversion of Help Desk ticketing system from HP’s Service Desk to Service Manager.

Collaborated with corporate and shared service center partners to create the Knowledge Base documentation for self help.

Created and implemented a Help Desk dashboard to supply CIO and executive management performance metrics on SLA’s and ticket volumes.

Managed and coordinated with team of SSCM engineers to aid in support of laptops and PCs in the field and corporate offices. Estimated range of support is in excess of 18,000 devices.

Managed the deployment of iPads, using AirWatch, for corporate control and management allowing the roll out of over 500 devices.

Managed process to upgrade all PCs and laptops to WIN7, IE9 (over 18,000 units).

Negotiated cost savings of over $5M in telecommunications through line cleanup and contract negotiations.

Part of RFP team to determine relocation process/site for Data Center relocation, including contract negotiations.

Lead project team in the relocation of Data Center from Ft. Lauderdale to Denver consisting of over 1,000 server and 300 applications within a six month timeframe.

Designed and managed the implementation of MPLS network to over 250 national locations, on time and within budget.

Planned and performed corporate headquarters move of over 300 employees, including floor plans for Data Network, Voice, Wi-Fi .

Designed and implemented a fully redundant VOIP network with SIP protocol to over 250 locations, with over 18,000 phones, including call centers within a two year period, under budget.

Designed and implemented a secondary IP network for over 250 locations including the negotiation of a $1M credit with internet provider.

Managed Implementation of Cisco Wi-Fi infrastructure with over 3000 access points using Aruba management tool for reporting, management and troubleshooting.

Managed the upgrade of Checkpoint firewalls in our data centers without business interruption.

Managed Implementation Zscaler (cloud based anti-virus) for web filtering and virus protection for the entire enterprise.

Managed upgrade of Cisco core data center 6509 switches to Cisco K9 switches without business interruption.

Managed deployment of Cisco 4331 Edge Routers to over 250 locations without business interruption.

Managed the design and implementation of Netbound connectivity to Microsoft Azure for new digital environment.

Managed the deployment of firewall in VM environment within Microsoft Azure.

Managed Azure disaster recovery testing.

professional skills

• HP Service Manager • Active Directory • SCCM (2012)

• Apple IOS • Window 3.x to 8.1 • McAfee

• Cisco • Riverbed (WAN accelerator) • CheckPoint (Firewall)

• MAC • Microsoft Office Suites • WSUS

• Juniper SSL • NEC • Avaya

• Orion

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