ALREN B. SHAW

PROFILE SUMMARY P.O. Box ****, Desoto, TX. 75123

Email: aczkkb@r.postjobfree.com

Cell: 469. 334.9728

Highly qualified, performance-driven and astute network engineer with 20+ year’s extensive experience utilizing new software technology and implementing operational strategies in a centralized information technology projects centre to provide high quality customer service. Possess effective combination of skills in architectural reviews, LAN and WAN configurations, ATM operations and disaster recovery built through managing various responsibilities in communication, training, regulatory compliance, and proposal preparation while working in the computer and technology industry. Determined to implement learnt skills, communicate and collaborate with professionals of any levels and backgrounds in dynamic and challenging environments.

AREAS OF EXPERTISE

Optical Fiber Management

Leadership & Communication

Performance Evaluation

Training and Development

Operating Systems mgt.

Cisco Router Interface Protocol

Exceptional Customer Service

Application Stress Testing

Quality Assurance and Compliance

Strategic Planning Analysis & Execution

ATM Operations Management

Architecture Network Review

Orientation and On-Boarding

Process Improvement

Database Management System

CORE COMPETENCIES AND PERSONAL QUALITIES

People-oriented with excellent customer service, relationship building, and communication (written and verbal) skills.

Exceptional ability to develop new staff in understanding job requirements, policies, and procedures.

Strong ability to prioritize own workload, create and implement effective plans to manage workload in line with organizational objectives and priorities.

Conscientious, awareness of importance of confidentiality.

Commitment to development and open to change; highly motivated, positive and optimistic.

Demonstrated ability to increase collaboration, cooperation and instill a team mentality among administrative members

Proven ability to plan, prioritize and organize activities to meet deadlines while working under pressure

Excellent work ethic with ability to function independently with minimal or no supervision

PROFESSIONAL EXPERIENCE

NOVARTIS PHARMACEUTICALS CORPORATION

COMMAND CENTER ANALYST MAR 2016 – MAR 2017

GIS (Global IT Infrastructure Services)

Duties and Responsibilities

Refine the procedural flow for the Novartis MIM (Major Incident Management) lifecycle practices.

Monitor and provide support on alerts/failures reported via AS400 MPLUS and on the Control-M environment.

Deploy various monitoring/ticketing tools: TEC (Tivoli Enterprise Console), HP OMI, Remedy on Demand, Clarity and Sitescope to resolve network issues.

Schedule network and database jobs in an Open Systems Environment and Performed IM (Incident Management) functions on high severity incidents on a Global scale, triaging with various domestic and international teams to restore services and to meet or exceed the SLA guidelines.

AGC NETWORKS LTD

NOC ANALYST AUG 2013 – FEB 2016

(Team Lead and Sr. ARC Support Specialist)

Duties and Responsibilities

Responsible for the preemptive monitoring, triage and escalation of circuits (both voice and data) and associated equipment on the Bank of America Network.

Interfaced directly with both internal / external groups and completed requests for systematic problem solving, and configuration for Avaya, Cisco, and Shoretel systems.

Managed and serviced engines and other proprietary AGC Network Monitoring tools; preform LAN/WAN monitoring on a Global scale employing standard monitoring and ticketing tools such as Salesforce.com, Layer X, TigerPaw and Maximo.

Lead team mates to maintain summaries of activities and coordinated service order activities with LEC’s, remote field technicians and other groups.

Taught classes on proprietary AGC Network databases and methods to deliver customized ICT solutions on a global basis for Enterprise clients.

HP ENTERPRISE SERVICES / GBAM (Global Banks and Markets).

NOC ANALYST / TEAM LEAD JAN 2011 – NOV 2013

Duties and Responsibilities

Coordinated the dispatch of Regional Operations, Local Exchange Companies (LEC) and product vendors to remote sites for line testing and equipment repair.

Responsible for proactive monitoring, triage and escalation of circuits and equipment on the Bank of America/Legacy Merrill Lynch Network as tier 2 support, which passes $3 Trillion in Daily Traffic.

Performed logical and physical testing of Data and Voice Circuits on domestic and international carriers.

Resolve basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.

Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

ITT TECHNICAL INSTITUTE

ADJUNCT PROFESSOR – IT/NETWORKING SEP 2011 – JAN 2013

Duties and Responsibilities

Lectured young adults to mid-career professionals basics of advanced IT/Networking protocols and procedures including FTTP (Fiber to the Premise) technologies, Level 0-1 Cisco configurations, Digital Signal hierarchy (E1, DS1, and DS3) and DWDM (Dense Wavelength Division Multiplexing).

Educated learners on IT project management, and assisted with preparing learners for positions in the field of network administration with an emphasis on security support

SECURUS TECHNOLOGIES, INC.

NETWORK ANALYST FEB 2008 – APR 2011

Duties and Responsibilities

Provided first-line Network surveillance and Event Management support for DSL/Broadband Network Services.

Responsible for high-level network operations support for the entire Securus Network footprint.

Executed initial troubleshooting, problem analysis and isolation of network events in accordance with escalation guidelines.

Performed tracking and management of network events to resolution in accordance with standard Event Management Procedures

Launched/supported back-up at intervals, scheduled maintenance, upgrade and troubleshoot functions for Securus systems

VERIZON COMMUNICATIONS, INC.

OSP NETWORK ENGINEER – west region MAR 2005 – FEB 2008

Duties and Responsibilities

Provided technical OSP management support in development of emerging/standard telephony technologies which include: FTTP, GoDigital, Wireless Fiber-to-Copper Cell sites and others.

Performed specific daily administration operations reports to reflect the health/integrity of the Verizon West footprint.

Created contingency planning document for the West NE&P for possible catastrophes

Responsible for testing, turn-up and documenting all aspects of circuit provisioning for the initial FTTP campaign.

Field Service Engineer – Southern Region CBIZ Network Solutions, Inc. SEP 2004 – MAR 2005

1st Level Senior Technical Associate AT&T Global Services, Inc. OCT 2001 – DEC 2003

(Management Level of Global Telecom Services)

Engineering Technician/Senior Data Engineer AT&T Local Services, Inc. APR 1998 –OCT 2001

(Formally Teleport Communications Group, Inc.)

EDUCATION AND PROFESSIONAL MEMBERSIP

B.S. PRAIRIE VIEW A&M UNIVERSITY SPRING 1994

M.B.A. FROM THE UNIVERSITY OF PHOENIX - FALL 2004

NATIONAL SOCIETY OF MANUFACTURING ENGINEERS

REFERENCES

Russell Kempe Fredrick Love

Telecom Engineer Pre-Concept Engineer

ThyssenKrupp Charter Communications

Phone: 214-***-**** Phone: 972-***-****

Other references available upon request.

Contact this candidate