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Customer Service Manager

Location:
San Antonio, TX
Posted:
March 30, 2017

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Resume:

Lynn Hughes Email: aczkk4@r.postjobfree.com

Cell: 210-***-**** Alt: 210-***-****

OBJECTIVE: Management position where I can effectively utilize my expertise in the areas of: human relations, project management, and staff recruitment and retention, lean manufacturing, kaizen, performance metrics, plant layouts, supplier relationships, supplier agreements. Professional Experience

& Qualifications:

Administration: Standardized credit and collections policy and procedures. Prepared work schedules, personnel records, office budgets, inventory and office supplies. Responsible for hiring/terminating employees, TEC reporting and filing of appeals, liaison for all department heads and president or owners/investors. Filed, posted, and met specifications for all ADA requirements. Technical and Interpretive Guidance of Affirmative Action Programs.

Production: Responsible for the training and safety for the employees, the environment, and equipment from unnecessary harm through inspections of the two facilities and with meetings and follow-up inspections with the plant manager and department managers. Responsible for conformance to the CFR’s and other federal rules and regulations at the facilities. Observed the jobs, determined the safest, most efficient way of performing them. Developed and organized training for the emergency response teams. Developed evacuation plans and OSHA/company required safety training for new employees. Developed tracking methods for training new employees, and tracking/training methods for existing employees to insure compliance with ISO 9000. Interactive manager, with a proven track record of leadership and productivity. Excellent interpersonal skills and the ability to work well with individuals one-on-one or within a group. I have supervised/managed as many as 30 employees at one time. Ability to prioritize and manage multiple tasks in a fast-paced, team-oriented environment. Software: Windows 8, 7, ‘XP, Vista, ’98, Excel, Mas/90, Peachtree, Quickbooks, Quattro Pro, ADP Payroll, Maxwell Systems’ American Contractor (VER 7.5), WordPerfect, Solomon, Microsoft Office 2003, & ‘97, and several others Accounting: Supervisory skills in Accounts Receivable, Payables, General Ledger, Payroll, bookkeeping, and cashiering. Computer familiarity with automated financial accounting systems, spreadsheets and word-processing software. Understanding and application of: Auditing, cost accounting, internal control, inventory/cost of goods sold, and all general accepted accounting principles WORK HISTORY

Matera Paper, Inc

835 N. WW White Rd.

San Antonio, TX 78219 2013 –Current

Credit/Collections Manager, responsible for over 9500 customers credit and receivables. I kept the Accounts Receivables to at or below company recommendations, and continued commendable customer service for future sales and retention. Utilized several Credit Bureaus for obtaining information which I would analyze for Credit requirements. Reviewed all new clients for N-30 Terms, COD, or Credit Card Sales. Used online Credit Card system to process payments as well as Direct Deposit into company bank account. Support monthly close processes with corporate Accounting Department. Prepared various financial and statistical reports for management meetings. Performed advanced cost-accounting work covering material and, costs of sales, research.

UEMC, Inc

4343 W. Commerce

San Antonio, TX 78237 12/2009-11/2013

Lean production/HR, Director, supervisory and work in the manufacturing area. Successful collaboration of team environment and adherence to ISO procedures. Utilization of manual & computerized record systems, including, Material Inventory, Shop Orders, and Production Reports Prepared all capital appropriations requests while assuring adherence to procedures. Participated as active member of plant management staff to proactively initiate solutions to plant issues. Assist the owner with forecasting operating and capital equipment budgets. Participated as active member of plant management staff to proactively initiate solutions to plant issues. Deacon Professional

San Antonio, TX

Temp Services, Accounting – Financial 06/2009 – 08/2009 Performed advanced cost-accounting work covering material and production costs, costs of sales, research and product development, etc; Compared actual costs to estimate and analyze variances; Developed standard cost data and accurate inventory valuations. Completed general accounting and payroll duties as necessary. Created methods and strategies for implementing cost accounting systems. Validated monthly revenues and costs and communicates the division’s actual performance in the aggregate and individual projects versus predicted budget/forecasts. Support monthly close processes with corporate Accounting Department. Prepared various financial and statistical reports for management meetings. Receive, review and submit certified payrolls for approval per contractual obligations. Provided accounting policy orientation for new staff members. Assist the division Vice President with forecasting operating and capital equipment budgets. Rustop Technologies, LLC

Fowlerville, Michigan 48836 517-***-****

Sales Mgr, Customer Service 11/2008 - - 06/2009

Sales, quotes, customer service, acquisition life cycle, program and project management. Worked with financial managers to develop business case, costs analysis and return on investment, projected budget costs, and evaluations, risk analysis and project over all assessment of new ventures. Concord Supply, Inc.

San Antonio, TX 78223 12/2004 - - - 11/2008

Business Mgr/Purchasing Mgr, HR, Production, Cost Acct, Payroll (ADP) Budgeting, financial forecasting, expense auditing, invoicing, collections managing, bank reconciliations, negotiations, 2 personnel accounts payable/receivables and maintaining purchasing profit for department in two years. Prepared analysis of manufacturing standards, and variances. Monthly reports, Raw material variances, Conversion Costs, Monthly financials, ensured internal controls were adhered to and enforced checks/balances. Facilitated internal and external audit requirements at the plant level. Maintained standard cost system; performed inventory valuations, pricing support and ad-hoc cost analysis. Liaison for interdepartmental, and customer/client contacts.

NUR America

San Antonio, TX 78237

Business Mgr 12/2001 - 11/2004

Successfully supervised Shipping/Receiving Dept. Successful collaboration of team environment and adherence to ISO procedures. Utilization of manual & computerized record systems, including, Material Inventory, Shop Orders, and Production Reports Prepared all capital appropriations requests while assuring adherence to procedures. Participated as active member of plant management staff to proactively initiate solutions to plant issues. Budgeting, financial forecasting, expense auditing, invoicing, collections managing two personnel and maintaining first profit for department in two years. Liaison for interdepartmental, and customer/client contacts. Billing, Credit/Collections, Legal/Contract Review/Auditor. Aid Sales and Management in the communication of technicalities of digital print and finishing to customers DATATEL SOLUTIONS

JOB TITLE: COMPUTER SOFTWARE TRAINER/CALL CENTER 03/1997 – 10/2001 Train Medical Offices in the basics of computers and specifically provide training and support for

“Medical Office Management Systems” (M.O.M.S.) I trained over 50 individual offices and their staff in Credit and Collections procedures, billing, and accounting principles everyday office use. Associates Electrical Contracting

San Antonio, TX 78250 (Part-time)

Tel. # 210-***-**** Supervisor: C. Sampson 11/1995 – 12/ 2000 Employed as Administrative Assistant.

Tri-Starr Temp.

APS Comm., North Atlantic Seafoods, & ATC Long Distance 07/1992 –10/1995 Office Manager, Credit/Collections Manager, responsible for, CIS training, Payroll, Accounts Payable, Accounts Receivable, Sales Reports, Commissions, and Financial Reports, Assistant Controller, Call Center Manager, assisted RTC close several Banks, and also served as Asst. Controller HVAC, Mechanical using Maxwell Systems’ American Contractor Southern Steel Company

Tel 210-***-**** Supervisor: Christine Kotara 07/1990 - 06/1992 Employed as Credit/Collections Manager

Mortgage Investment Company/FSSA

Tel 210-***-**** Supervisor: Charles Burgess, VP 08/1980 - 06/1990 Employed as Support/Collections Manager/Customer Service Representative EDUCATION:

Chinquapin College Preparatory School Trinity University BS in Business Administration, Major in Accounting, Minor in Finance, with International Business, Business Management, & Marketing

LICENSES AND CERTIFICATIONS: DEGREE EARNED OR MAJOR 01/2003 Certified Purchasing Manager, Business Ethics for Buyers and Sellers, MEMBER: AMERICAN PURCHASING SOCIETY, HUMAN RESOURCES MANAGERS Texas State Driver's License Associate Paralegal

Personal references available upon request Stable, and lived in San Antonio for over 25 years



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