Remote Administrative Assistant/Office Manager
Resume:
Jennifer M. Courtner
Charlottesville, VA 22902
(c)703-***-**** Jmichele.Courtner @gmail.com
EDUCATION
Bachelor of Arts, Psychology, Spring 2011
George Mason University (GMU), Fairfax, VA
Certified Professional Trainer, July 2011
National K-9 School for Dog Trainers, Columbus, OH RELATED EMPLOYMENT
Diligent Dogs, LLC
Owner/Professional Dog Trainer
Charlottesville, VA, October 2011 - present
● Designed and implemented training programs to help dog owners be successful with their dogs.
● Developed systems for returning client phone calls and emails as quickly as possible.
● Managed social media updates and special offers.
● Managed the invoicing, finances and inventory ordering for the company.
● Hired out experts in different fields who could help with SEO/website design, accounting and lawyer contracts.
● Hired, trained and oversaw the work of one other employee who became my head dog trainer.
● Maintained a high quality of services for my clients even when I was not available to work directly with the clients.
● Formed valuable relationships with local businesses to set up a referral system to work together.
● Built a business from the ground up that was widely referral based, which grossed over $120,000 in 2016.
Night N Day Cleaning Services, Inc
Office Manager/Field Manager
Charlottesville, VA, April 2013 -- May 2014
● Interviewed potential employees and conducted background checks.
● Entered employees into the payroll system (ADP), and was in charge of biweekly payroll calculations.
● Entered bank statements into Quickbooks and tracked client payments weekly.
● Set up consultations for estimates and delivered certificates of insurance to customers.
● Systemized and kept track of a weekly regimen for the employees to check on when visiting clients’ homes for cleaning services.
● In charge of quality control and did routine inspections of homes and offices we serviced.
● Responsible for scheduling and making sure we had enough staff to cover all the work we had scheduled each week.
Most Fine Canine, Inc
Trainer/Administrative Assistant
Frederick, MD, May 2010 – December 2011
● Assisted with scheduling, emails, and data entry for the Animal Assisted Care (AAC) program at Inova Fairfax Hospital
● Assessed patients of the hospital that were approved for animal-assisted therapy
● Conducted visits with patients in the hospital and provided therapy for patients who were in the ICU's, Heart Center, and Pediatric unit
● Trained new volunteers on the policies and procedures of the AAC program, including patient confidentiality (HIPAA), APIC guidelines for visiting with therapy dogs, and guidelines for the AAC program
● Created lists of patients with instructions of type of therapy to be conducted for each individual volunteer to follow
● Assisted with therapy dog classes and evaluations for future therapy team members (human and dog).
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