Customer Service Sales
Resume:
DAWN HERRING
Pine Mountain, GA **822
**********@*******.***
EMPLOYMENT HISTORY
From To
**/** **/** ****** Windows and Doors, Warroad, MN
Pre/Post Sales and Service Support
Award Of Excellence Recipient
• Data Entry
• Microsoft Office (Excel, PowerPoint, Word and Outlook)
• Processed customer orders and service requests
• Provided information on products and/or services, to resolve problems
• Reception Duties
o Answer and operate switchboard, routed calls to specific people, take and relay messages
o General Office Duties: Faxing, Copying, Filing, Correspondence via Telephone and Email
08/03 03/06 Marvin Home Center, Warroad, MN
Customer Service Representative
• Greeted customers and ascertained what each customer wanted or needed.
• Open and closed cash registers.
• Maintained knowledge of current sales and promotions, policies regarding payment exchanges and security practices.
• Computed sales prices, totaled purchases and received and processed cash or credit payment.
• Reception Duties
o Answer and operate switchboard, Route calls to specific people, take and relay messages
o General Office Duties: Faxing, Copying, Filing, Correspondence
01/07 03/09 H and R Block Tax Service, Roseau, MN
Income Tax Associate
• Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
• Reception Duties
o Answer and operate switchboard, Route calls to specific people, take and relay messages
o General Office Duties: Faxing, Copying, Filing, Correspondence
EDUCATION
Northland Community and Technical College
Paralegal and Legal Secretary
• Business and Property Law
• Dictation
• Human Relations
• Psychology
• Interpersonal Communications
• Word Processing
• Records/Database management
• Office Procedures
• Principles of Bookkeeping
• Spreadsheet Concepts
Warroad High School, Warroad, MN Diploma, 1996
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