Sonya Ashton Taylor

“I love working with the public. My objective is to have a career in the customer service industry for a company that maintains high operating procedures and standards that provides positively for the community.”

PROFESSIONAL EXPERIENCE

Equis Financial IMO, Asheville NC 28806 (March 2016-March 2017)

New Business, Pending Business: Responsible for New and Pending Business for life insurance and annuity applications. Including underwriting, checking carrier sites, pending, data processing and helping agents obtain the information and support needed to run a successful business.

Bier Garden Restaurant, Asheville NC (May 2015- March 2016)

Head Line Chef: Responsible for running a successful kitchen shift during high volume business times. Making sure that both guest food expectations were meet while following company food standards in a timely manner. Making sure that job procedures are meet in the amount of hours scheduled.

Longhorn Steakhouse, Spartanburg SC (May 2013-2014)

Manager: Responsible and accountable for running a smooth well operated restaurant. Make sure all company goals are met through profitable growth by continuous training and great customer service. In charge of all restaurant orders for food, beverage and repairs, manage labor and staffing accordingly, bank transactions. Upholding high company standards.

Longhorn Steakhouse, Asheville NC (May 2007 - 2013)

CCP, QB, Salad Fry, Prep, Server, Host and Certified Trainer: Ensure Standard Of Quality is met/exceeded with picture perfect food & timely service; balanced HOH and Server Support to maximize Customer's experience; Maintained effective, personal relationships with customers, associates, and management.

Beverly Hills Preschool, Asheville NC (2004 - 2009)

Teacher: Significant contributions to appropriate Educational Curriculum of enrolled toddlers & young children; Indentified & provided fundamental health/nutritional needs for students; Managed tuition / cash handling.

East Village Grill, Asheville NC (2005-2007)

Lead Server and Bartender: Responsible and accountable for side work charts, occasional staff scheduling, meticulous expo service, and all bar tasks, transactions, and general daily operations.

Bi-lo Grocery, Black Mountain NC (2003-2004)

Meat Department Staff: Performed accurate cutting, preparation, and packaging for all beef, poultry, pork and seafood while offering proficient Customer Service at the counter.

Deli and Bakery Staff: Comprehensive daily duties to open/close Bakery & Deli; Managed team members, prepared foods and processed customer orders such as custom-cut meats and cake decoration; Stock, cleaning, prep, and all money transactions.

Dollar General, Black Mountain NC (2004-2005)

Manager: District-wide Management duties for on-site location and also three additional stores; Scheduling, stock, orders, money handling, bank transactions, receiving goods; Upheld store guidelines and Customer expectations.

EDUCATION & ACHIEVEMENTS

A.C. Reynolds High School, Asheville NC (2000 – 2004)

Asheville Buncombe Technical College, Asheville NC (2005)

Early Education and Creative Learning

Two years college for continuing learning for science, math and english

16 Years customer Service

Serve safe certified.

Experience with office word, excel and out look

REFERENCES

Erica Holgate: Director of operations, Longhorn Steakhouse 828-***-****)

Donna Hoskinson: Manager Longhorn Steakhouse 864-***-****)

Jessica Testa: Equis Financial New Business 407-***-****)

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