JAMES NEWMAN

** **** **** ****, *************, PA 19473 (H) 610-***-**** aczkd6@r.postjobfree.com

Professional Summary

Detail-oriented Computer Technician with six years high-quality technical service experience in a large

corporate environment for internal and external clients ranging from executives to end-users. Looking to

provide exceptional customer service troubleshooting and repairing a full range of devices.

Skills

Certified A+ IT Technician Productive self-starter with strong work ethic;

Certified Network+ consistently achieves goals

MCP-Windows XP Six years PC hardware/software troubleshooting

Security+ Adept at network cabling infrastructure and

Troubleshoot machines running Windows XP telecommunications

through Windows 10 operating systems Creative problem solver who rapidly adapts to

changing demands

Dedicated and focused; able to prioritize and

complete multiple tasks

Work History

Desktop Support Technician 02/2016 to 02/2017

Horizon Services Inc – Newark, DE

Provided both hands on and remote assistance to managers and sales people that used iPads and

iPhones

Most issues were connectivity and password related

Assisted plumbing and HVAC technicians with resolving issues with customized applications on Samsung

Notes this was done both remote and hands on.

These issues many times were connectivity or cache related

Supported Desktop and laptop computers running Windows XP through Windows 10

Supported Local and networked printers

At the completion of troubleshooting I would contact vendors to order any replacement parts for the

computers and printers

Desktop Support Analyst II 11/2011 to 02/2016

Executive Health Resources – Newtown Square, PA

Lead a team to reorganize Active Directory security and distribution groups

We created new naming conventions and removed many unused groups at

At the completion of the project we continued to monitor for potential issues or misuse of the groups

Created and removed users from Active Directory

Client/user secure email troubleshooting

SCCM end user supports working with end users to determine why they

not receiving software updates from SCCM

Advanced VPN troubleshooting

SFTP account administration in the Globalscape application

Microsoft exchange mailbox administration

Senior Solutions Technical Advisor 06/2010 to 11/2011

Staples Inc. – East Norriton, PA

Approximately $3500 of billable technical services per week as well as providing warranty services

Perform repairs and upgrades on end-user laptops and desktop PCs

Set up new computers for customers

Conduct off-site projects/services

Handle parts ordering and coordination with third-party contractors

Education

Associate of Science: Computer Networking Systems 2007

ITT Technical Institute - King of Prussia, PA

Military Service

Member Pennsylvania Army National Guard March 1990 – February 2011

Communications Specialist (Rank of STAFF Sergeant)

Over $1.5 million in electronics equipment

Advised Battalion Signal Officer on utilization of communications equipment

Handled computer and electronics troubleshooting

Assisted Senior LAN Manager with building and maintaining Battalion network containing servers running

Microsoft Server 2003 in a child domain, and Cisco routers and switches

Trained subordinate units in use of computer and electronic equipment

Attended numerous training classes to expand knowledge of my job

Active Duty – Iraq – two tours June 2004 – November 2005

September 2008 – September 2009

Making final decision on where a computer or other electronic device needs to be turned in for repair

Facilitating the requisition of equipment that is needed by the unit to maintain the ability to be combat

effective

Working with civilian Field Service Representatives to repair and maintain computers and other electronic

equipment while in the Iraq Theater of operations

Coordinating with subordinate units to move equipment out to the forward units so they can maintain

combat effectiveness

Working with civilian manufacturers to facilitate movement of equipment from the factory in the United

States to our unit in Iraq

Dispatching the soldier with the right skill set to make the proper changes and improvements to the

computers and the network

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