Sr. IT Business Analyst

Name: Amina Bacar

Email: aczk5g@r.postjobfree.com

Linkedin: http://www.linkedin.com/pub/amina-bacar/2/439/5b7

EAD Holder - Authorized to work in the US for any employer

Summary:

Senior IT business analyst with experience in agile methodologies in particular SCRUM and OpenUP.

On-the-job experience on anticipate user requirements, and translate business requirements to technical requirements.

Used common sense to help customer simplify requirements and avoid superfluous activities. Detailed description of processes and workflows. Experience with process re-engineering.

Hands on experience as Project Manager through all Software Development Life Cycle. Create and manage project budgets; team and resources allocation, task assignment and prioritization. Control and Monitoring activities. Liaise with vendor and third parties consultants.

Worked in six figure projects. Excellent communication skills. Used to multi-cultural environments and teams with a variety of backgrounds. Experienced dealing with C-level. Long Managerial experience.

Designed IT Master Plans, policies and procedures using ITIL principles, also used ITIL for support and incident management.

Main Verticals: Banking, Transportation/Travel, Telecommunications, Energy, Education, Government, NGO.

Professional proficiency in English, Portuguese and Spanish.

Software Tools and Skills:

Environment: Windows and Linux

Databases: Oracle, MySQL, MS SQL, MS Access

Programming: Java, Visual Basic, JavaScript, PHP, PL/SQL, SQL

Web Technologies and Services: HTML5, CSS3, XML, SOAP, REST

Content Management Systems: eZ publish, Microsoft SharePoint, WordPress, Drupal, Oracle ECM

Web Servers: Apache and MS IIS

TCP/IP Networks, Oracle OID and MS AD LDAP Servers

MS project; Jira; Bugzilla; SugarCRM; SVN; GIT

MS Word, MS Excel, MS PowerPoint, MS Visio, MS Access

Education:

Master of Science in Technical Informatics, Delft University of Technology, Delft, The Netherlands, 1998-2000. Major area of study – Strategy and Management of Information System.

Graduate degree (BSc. + 2 years) in informatics, Eduardo Mondlane University, Maputo, Mozambique, 1992 – 1997. Major area of study – System analysis and programming.

Professional training

Strategic Business Management (2015) – Sweden

eZ publish Developer Certification (2009) - Norway

Programming in Java (2003) – Critical Software – Portugal

Oracle Financials setup and use of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets (2002) – South Africa

Work Experience:

IT Business Analyst and Project Manager (2003 – 2017) – Mzbusiness.com (Maputo, Mozambique)

Management and monitoring of projects undertaken by Mzbusiness.com through all Software Development Life Cycle including but not limited to budget control, resources and team allocation, liaise between customer and development team.

Anticipate problems with risk analysis and propose mitigation plans.

Identify stakeholders and help them clarify business requirements. Translate business requirements to technical requirements both functional requirements as well as nonfunctional requirements.

Requirements analysis, data modelling and business rules, integration with third party systems, integration with social media, and integration with merchant e-commerce solutions.

Advise on the technology to be used by a project according to the requirements.

Write bid proposals, prepare budgets, and ICT Master Plans.

Organize training for end-users and developers.

Functional tests and Quality control.

Example of Mzbusiness.com customer projects

Project: Sharepoint Intranet (2016-2017)

Customer: Standard Bank Angola; Location: Luanda, Angola; Vertical: Banking

Standard Bank Angola is part of Standard Bank Group, the biggest Bank in Africa. This project is one stop portal for employees of the Bank in search of information for business support. Focus was given to the area of procedures and compliance which provides a repository of documents about the Bank's operating procedures and regulations.

Tasks and results:

•Bid proposal written, activities planned and estimated costs for the project

•Project management using SCRUM; Used MS Project for controlling and monitoring: tasks and resources allocation, budget control

•Managed communication between project members that were physically disperse

•Interviewed stakeholders and wrote declarative requirements statements

•Requirements specification based on use cases and user stories; Data modelling using UML class diagrams

•Conducted user acceptance tests

Project: Revamp of LAM Portal (2015 – 2016)

Customer: Mozambique Airlines (LAM); Location: Maputo, Mozambique; Vertical: Transportation/Travel

LAM is Mozambique main air carrier. The Airline portal was revamped and integrated to Amadeus Reservations System and Departure Control System, as part of the support contract that Mzbusiness has with the company.

Tasks and results:

•Gathered functional and nonfunctional requirements for new graphic design and upgrade of the Portal;

•Reviewed Amadeus documentation to produce requirements specification for integration between Amadeus application and the Content Management System eZ publish, using Web Forms

•Used MS Project for task control and monitoring

•Quality control and user acceptance tests

Project: Sharepoint Intranet (2015 – 2016)

Customer: Sal & Caldeira; Location: Maputo, Mozambique; Vertical: Legal Services

SAL & Caldeira is one of the most respected full service law firm in Mozambique. Helped migrate the firm repository of documents stored on files servers to SharePoint in order to simplify access to documents, models and legislation by suggesting effective data structures and metadata to enhance search and custom filters.

Tasks and results:

•Project management based on SCRUM. Used MS project to control and monitoring the project: tasks and resources allocation, budget control

•Interview stakeholders and write declarative requirements statements

•Requirements analysis using user stories, use cases, and activity diagrams (MS Visio)

•Data modelling using UML class diagrams

•Created Custom workflows using SharePoint Designer to map business process into the intranet

•Conducted tests to ensure solution in accordance with requirement specifications

Project: CRM and Billing (2015 – 2016)

Customer: Physical; Location: Maputo, Mozambique; Vertical: Services (Retail)

Physical is the leader gym and fitness business in Mozambique. Development of a Web application using SCRUM that allows management of members for the various services provided by Physical. It manages information about Membership, Personal Training, Technical Questionnaires, Health Test, Fitness Test and Billing.

Implementation was done using Symfony (PHP), MySQL as database, Jasper Reports for reports and ElasticSearch for Enterprise Search.

Tasks and results:

•Project management based on SCRUM having weekly development Sprints. Used MS project to control and monitoring the project: tasks and resources allocation, budget control

•Captured requirements by interviewing stakeholders, revising documents and studying legacy systems

•Used MS Visio UML artifacts use cases, activity diagrams, class diagrams, collaboration diagrams, etc., for requirements analysis and design including specification of test cases.

•Created mockups to validate user experience with stakeholders

•Executed test cases and conducted user acceptance tests.

Project: ICT Master Plan (2015)

Customer: Maputo Municipal Council; Location: Maputo,Mozambique; Vertical: Government

Successfully created the Municipality Information Systems and technology Master Plan, using ITIL as a reference. The Master Plan included an implementation plan, cost estimation, and human resources required.

Advised on technology and/or architecture to be used in projects. Reviewed IS/IT policies and procedures for the municipality.

Liaised with IT Department and other business units. Supported business units communication with third party vendors and consultants.

Project: Write Terms of reference (2014)

Customer: Electricity of Mozambique; Location: Maputo, Mozambique; Vertical: Energy

In order to deliver the terms of reference for the development of an Intranet and Portal in MS SharePoint for the main power supplier in Mozambique, the following tasks were realized:

•Interviewed stakeholders

•Assessment of the current applications used by the company

•Identify business requirements, and propose functional and non-functional requirements

•Define high level sitemap for the intranet and Portal

•Describe workflow processes for content update

Project: e-registry portal (2014)

Customer: IFC and Ministry of Industry and Commerce; Location: Mozambique; Vertical: International Organization and Government

The Government of Mozambique with support of the IFC (a World Bank agency) project ‘Mozambique Investment Climate Program’, carried out a comprehensive inventory of all business licenses in Maputo. A key component of the program was implementing the e-Registry, a business licensing Portal developed by the World Bank Group using Symfony PHP, MySQL on a Linux environment.

Tasks and results:

•Wrote Bid proposal, planned activities and estimated costs for the project

•Used Jira for project management, control and monitoring

•Requirements analysis using uses cases and user stories

•Design ETL process: Imported data from Excel to MySQL tables using the mysql-for-excel add-on. Created pseudo-algorithms to be used by developers

•Quality assurance

Project: Billing and License System (SILF) – 2013 -2015

Customer: National Institute of Communications of Mozambique (INCM); Vertical: Government

This Web application allows the registration and issue of licenses for the various services provided by INCM: Radiocommunication, Telecommunications, and Postal Services licenses. The system also manages the radio frequency spectrum and issues annual billing invoices to recurring licenses according to Mozambican legislation.

Successfully realized the project management through entire Software Development Life Cycle using SCRUM, and Bugzilla as a supporting tool. Defined two-week development sprints and weekly reviews with customer. Managed communication between project members that were physically disperse.

Realized project risk assessment and created a mitigation plan for each issue.

Reduced cost to the organization by successful identify requirements from legacy systems and legislation, and translate them as functional and non-functional requirements. Requirements analysis, design, and data modelling using MS Visio UML artifacts: use cases, activity diagram, class diagram, collaboration diagram, logic and physical diagrams; web services specification using XML.

Created mockups to validate user experience. Designed process workflows and mapped into the system using JBoss jBPM.

Implemented PL/SQL procedures using Oracle SQL Developer to import, map and cleanup data from legacy systems into the new System Oracle database.

Used bugzilla for change requirements management and incident management according to ITIL principles.

Executed user acceptance tests.

Project: Customer Portal (2012 – 2013)

Customer: Vodacom Mozambique; Vertical: Telecommunication

Vodacom Mozambique is part of Vodacom Group the second biggest operator of mobile telephony in Africa. The customer Portal is the interface between Vodacom clients and a back-office billing system.

Created business requirements documents (BRD) and functional requirements documents (FRD) for the customer Portal. Specified web services using SOAP for the integration between the Content Management System eZ publish and the back-office billing system.

Created mockups to demonstrate user interaction with the Portal. Executed user acceptance tests.

Project: Corporate site and Intranet (2012)

Customer: Standard Bank Mozambique; Vertical: Banking

Standard Bank Mozambique is part of Standard Bank Group, the biggest Bank in Africa. Several forms can be submitted by the public through the corporate website. Collected data are stored in the database and treated later by the bank. Exchanges Rates are dynamically updated from Back Office Information System. The intranet included the following features: Enterprise Search, Documents repository, Contacts database, Collaboration (teamroom), Discussion forums, Blogs, and Birthdays announcements.

Both the website and the intranet were implemented using the Content Management System eZ publish.

Tasks and results:

•Software Development Life Cycle using Agile methodology. Project controlled with MS Project.

•Designed questionnaires and interviewed stakeholders for requirements gathering.

•Anticipated user requirements in particular those related to content data structures and metadata.

•Defined Business Process.

•Advised on content structures to use to comply with Group Corporate Identity.

•Quality assurance and executed user acceptance tests.

Project Sharepoint intranet (2011)

Customer: United Nations Mozambique; Vertical: International Organization

Part of the project Delivering as One, the United Nation Mozambique implemented an Intranet for collaboration among employees of all UN agencies in Mozambique. The implementation was on Microsoft SharePoint, and included document management, image banking, team sites, publishing, and approval workflows.

Tasks and results:

•Prepared bid proposal, project planning, and estimated cost

•Project management through the Software Development Life Cycle based on Agile and using MS Project as tool

•Requirements analysis using UML, used MS Visio as drawing tool.

•Specified content structures and information layout

•Partial implementation (SharePoint out of the box features)

•Conducted system administration training

•Supervised user training

•Quality control

Project: e-commerce LAM Tours (2010)

Customer: Mozambican airlines ; Vertical: Transportation/ travel

LAM Tours was a subsidiary of LAM, Mozambique main air carrier. Development of the e-commerce Portal included and e-shop module that was integrated to a payment gateway (PayGate), for online transactions.

•Project control and monitoring based on SCRUM using MS project

•Requirements analysis using MS Visio UML artifacts

•Detailed sales process and checkout process using UML activities diagram.

•Data modelling and data mapping to eZ publish CMS

•Quality assurance

Project: Virtual Library (2009 -2010)

Customer: Ministry of Science and technology; Location: Mozambique; Vertical: Government

A joint project between the Ministry of Science and Technology (MCT) and the National Library. The Extranet application implemented in Oracle Apex, allow MCT library to manage all its processes beginning with recording supplier’s catalogues, managing purchases, and managing borrowing and bookings. On the other hand, National Library and other libraries may register their catalogues.

A context-free grammar was developed and a parser implemented to index items using the Universal Decimal Classification.

Tasks and results:

•Prepared bid proposal, project planning, and estimated cost

•Used Agile methods for the SDLC; project control and monitoring in SugarCRM

•Used UML to describe requirements analysis and design

•Mapped the Universal Decimal Classification into a context-free grammar and parser. Used Java to program the parser

•Quality assurance and quality control

Project: e-bidding (2009)

Customer: United Nations Mozambique; Vertical: International Organization

Implementation of Procurement Portal for UN Mozambique: The portal registered suppliers, invited suppliers to bids, published different types of bids, and received suppliers submission of proposals. It was implemented on eZ Publish Enterprise CMS.

Tasks and results:

•Prepared bid proposal, project planning, and estimated cost

•Project control and monitoring using agile

•Requirements analysis and design using UML artifacts: use cases, class diagram, collaboration diagram, and state diagram

•Detailed description of the bidding process

•Special attention was given to data security and privacy, to prevent agency users to have access to bid proposals before bid closure

•Quality assurance and quality control

Project: Employment and Vocational Training Database (2008 – 2009)

Customer: National Institute of Employment – INEFP; Location: Mozambique; Vertical: Government

Analysis, design and implementation of a database of employment and vocational training using Oracle Apex.

The Web database allows to register job vacancies (vacancies) made available by employers, job-seekers (search), allowing the automatic crossing of both (match). The application offers various statistical re-ports on the State of employment, including private employment centers. Regarding training, the application managed the courses provided by INEFP including planning and integration with employment candidates.

Tasks and results:

•Gathered user and business requirements, and translated them into functional and non-functional requirements

•Requirements analysis and design using UML diagrams: use cases, classes, activity, collaboration

•Mapped UML class diagram to Oracle database tables

•Implemented the requirements using Oracle Apex: forms, reports, PL/SQL procedures

•Testing

Project: Vodakool (2006 – 2007)

Customer: Vodacom Mozambique; Vertical: Telecommunication

Vodakool was the first Generic WAP Portal in Mozambique. The objective of the Portal was to provide news and information to Vodacom (Mobile operator) clients that access Internet through the cell phone using GPRS. There were several cell phones manufacturers each one of them with several models and different navigators. The application was prepared to deal with these differences and to adapt to future models; content (including images), published on the database was customized on fly according to the device capabilities.

Tasks and results:

•Prepared bid proposal, project planning, and estimated cost

•Used SugarCRM for Project control and monitoring

•Requirements analysis and design using UML

•Advised on content structures

•CMS implementation

•CSS implementation for the mobile version

Project: Web Portal (2006 – 2007)

Customer: Ministry of Science and technology; Location: Mozambique; Vertical: Government

The Portal, based on Oracle Portal, included information about science and technology, provided services for the citizens, and managed the approval and monitoring of investigation Projects for research institutions. Know-how transfer was provided to the MCT developers to able them to modified the Portal features. Data for the Portal was collected via contacts and interviews to several research institutions around the country.

Tasks and results:

•Project control and monitoring

•Requirements identification

•Requirements analysis

•System design

•Programming

•User training supervision

•Quality assurance

Project: Web Master Plan (2006)

Customer: Ministry of Science and technology; Location: Mozambique; Vertical: Government

Tasks and results:

Successfully created the Web Strategic plan (master plan) for the Science and Technology based on ITIL principles.

•Interviews to different stakeholders from the Ministry and other research agencies in the country

•Requirements identification and analysis

•Describe functional and non-functional requirements for Science and Technology Portal, Intranet and other websites to be implemented

•Designed processes and workflows

Project: Web Strategic Plan (2005)

Customer: Ministry of Health; Location: Mozambique; Vertical: Health

Tasks and results:

Defined the strategic plan for the Ministry of Health Website based on ITIL principles. This was a result of interviews conducted in several stakeholders; Translated business requirements into functional and non-functional requirements.

Business processes were described.

Other Employers

Lecturer at ISCTEM – Maputo, Mozambique (2003 – 2006)

Part-time lecture in this private university in Maputo:

•Lectured Software Engineering addressing software development life cycle methodologies (Structured, Waterfall, Agile, etc.); methods and templates to capture user and business requirements;

•Lectured Object Oriented programming using JAVA

Information System Consultant – Eurosis; Maputo, Mozambique, 2000 – 2003

Participated in several project in the Telecommunication, Insurance and Health Sectors.

Participated in Strategic Business Plans and IT Strategic Plans with the following responsibilities:

•Information Systems Strategies

•Identify business requirements and translate to technical requirements

•Problem diagnosis

•Process Workflow definition and reengineering

•Design questionnaires and gap analysis

•Organizing training sessions

•Monitor third-part software implementation

•Data analysis using MS Access

•Audit the Implementation of Oracle Financials (finance and logistics) and the level of adherence and usage

Developer – EXI, Mozambique, 1995 – 1998

Started as programmer for this Software house and quickly moved to system analysis.

Part of team responsible for analysis, design, implementation, and maintenance of a management package consisted of General Accounting, Costs and Budget, and Invoicing and Stocks. Used the Waterfall as SDLC methodology

Main duties include:

•Design and implementation of new system enhancements

•Installed software for new clients and provided on-site support

•Listed user requirements

•Supported existing clients and resolved problems

•End-user training

Contact this candidate