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Customer Service Lean Manufacturing

Location:
Newmarket, ON, Canada
Salary:
48000
Posted:
March 31, 2017

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Resume:

Houman Esmaili

Newmarket, Ontario, Canada

514-***-****

aczk50@r.postjobfree.com

PROFILE

Aspiring Engineer with a Bachelors of Industrial Engineering and a recent graduate from Concordia University, possessing a strong background in strategic initiatives, Lean manufacturing and Six Sigma; self-motivated with the ability to excel in a fast-paced environment, communicates effectively, and adapt readily to the demands of the job, also willing to relocate and travel to anywhere in Canada or USA when required.

ENGINEERING EXPERIENCE

**Data Management Analyst Intern

Jan 2016 – Apr 2016

Pratt & Whitney Canada

Longueuil, QC

Engine Control Nacelles Technical Support (ECNTS)

*Improved data reporting and supplier performance tool using MS Excel, Visual Basic and SQL software

*Enhanced existing tracking tools by developing methods to facilitate daily supplier performance tracking

*Providing prompt and efficient customer service to assist in the development and reporting of data mining tools

*Developed macros to download applicable data from field reporting databases including ENOVIA and SAP

*Identify modules necessary to produce required performance tracker tool for reporting purposes

*Developed algorithm and designed a tracking tool to automatically search, extract, match and create reports per engine models or by part numbers, then present results using Pivot tables, charts and graphs

*Complied and analyzed macro and micro economic data to highlight future manufacturing opportunities throughout international markets

**Pricing and Inventory Analyst Intern

Aug 2015 – Dec 2015

Pratt & Whitney Canada

Longueuil, QC

Spare Part Support (SPS)/Customer Service Repairs (CSR)

*Performed margin analysis on components for the creation of a robust pricing tool, ensuring its ability to easily accommodate yearly global escalations and item-by-item pricing adjustments

*Reviewed WIP report to investigate delays and implement action plans addressing various teams ensuring preventive measures are in place

*Assisted in creation of 2016 pricelists for P&WC various engine models

*Reduced the ageing WIP by liaising with Sales, Customer Support and other departments to target items and determine a plan for resolving outstanding issues and turn WIP into sales

**Continuous Improvement / Lean Analyst

Sept 2014 – Apr 2015

Montreal Jewish General Hospital (1st Prize MIE Capstone Design Award) Montreal, QC

Oncology Clinic – CAPSTONE Project

*Participated in a research project to improve the clinic’s overall throughput, by reducing patients’ waiting times to meet or exceed Canadian benchmarks.

*Reduced patients’ chemotherapy waiting time from two-day process to one-day

*Applied Lean Six Sigma methodology and tools to design a robust chemotherapy treatment process at the Oncology Clinic of the Jewish General Hospital

*Developed and implemented an improved workflow to allow streamlined patient access to consults and exams and provided a periodic assessment of waiting lists

*Created short, midrange and long-term model solutions using Arena Simulation and presented data

*Provided Design of Experiment (DOE) by analyzing statistical significance of potential causes of variation through ANOVA test

*Applied techniques such as operations research, simulation, facilities design, statistics, lean manufacturing and Six Sigma

ACADEMIC PROJECTS

**McGill University Health Care Hospital – Glen Hospital

Jan 2016 – Apr 2016

Gastroenterology Clinic

*Collaborated with the McGill University Health Center’s Gastroenterology Clinic to address the urgent issue of patient backlog and long waiting times for medical examinations

*Improved process sigma level by implementing Six Sigma methodology via the DMAIC model

*Provided process map and Work Break down Structure (WBS)

*Prepared Voice of Customer (VOC) and Critical to Quality tree (CTQ)

*Provided Quality Function Deployment (QFD) and SIPOC

*Applied process capability analysis and statistical process control to measure natural specification and determine current performance of the project using Minitab software

**Airline Simulation – Team Leader

Sep 2013 – Dec 2013

*Using ROCKWELL ARENA, simulated a full-scale airline network between 17 cities and produce the optimal schedule for the airline while maximizing potential revenue, satisfying demand and taking into account resource constraints

**Lean Manufacturing Implementation in ICNC Manufacturing Company

Jan 2013 – Apr 2013

*Created mixed model value stream map (VSM)

*Calculated equipment requirements and provided Operator Balance Chart (OBC)

*Designed physical layout of the machines and workstations as efficiently as possible

*Reduced inventory costs and eliminated waste through kaizen process

*Leveled the production mix and volume and scheduled the Heijunka box

*Determined proper supermarket and FIFO sizes to reduce or eliminate waste and increase efficiency

*Created Future State Map (FSM) by achieving continuous flow within the pacemaker process

*Presented Current Value Stream and suggested Future Value Stream maps using MS Visio

WORK EXPERIENCE

**Sales /Stock Person

May 2013 – Aug 2014

RW& CO. Boutique, Montreal

*Provided excellent customer service and care for products

SUMMARY OF SKILLS AND QUALIFICATIONS

Operating Systems: Windows XP, 7, 8 & 10, Linux

Applications: Microsoft Office, Word, Excel, PowerPoint, Project, Visio Access Programming: CPLEX, C++, HTML, ENOVIA, Arena, MATLAB, Minitab Other: AutoCAD, CATIA, SolidWorks, Visual Basic, SAP, SQL, MSP Languages: English, Persian (Farsi)

EDUCATION

Concordia University,

Faculty of Engineering and Computer Science

Completed May 2016

Bachelor of Engineering (B.Eng) – Industrial Engineering

**Department of Mechanical and Industrial Engineering 1st Prize MIE Capstone Design Award

**Member of Concordia Institute of Aerospace Design and Innovation (CIADI)



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