Customer Service Manager
Resume:
SANDRA AYCOCK
HENDERSON, NC ***37
EDUCATION: KENNESAW JR. COLLEGE, Kennesaw, GA
Associate Degree Business Administration
SOUTH COLEGE, Savannah, GA
Medical Assistant 5 Semesters completed with 3.8 GPA UNION COUNTY HIGH SCHOOL, Blairsville, GA
General Diploma
SPECIAL
SKILLS: Accounts Rec/Payable Payroll & Taxes Management Scheduling/ Dispatching Job Costing & Budget Data Entry Contract Preparation Medical Terminology Retail Manager Bookkeeping/Quickbooks Word & Excel Bondable
EXPERIENCE:
US XPRESS Henderson, NC 7/2012 to Present
Generate daily delivery schedules
Dispatch loads in dedicated computer program
Monitor drivers HOS/elogs
Answer incoming calls and assist drivers with problems related to deliveries Pro loads for dedicated account
Assist coworkers with any administrative needs as arise SWING TRANSPORT Manson, NC 7/2005 to 1/2012
Generate daily delivery schedule
Dispatch loads in dedicated computer program
Daily payroll scans from trip sheets
Daily and weekly trailer and tractor reports
Data entry of drivers logs
Answer phones and general office duty
On call every other week-end
Manage email accounts
Promoted to Terminal Manager Aug 2009
Responsible for the daily operations of the terminal and all equipment- Supervise a group of 32 + employees, 25 trucks, and over 150 trailers. MOVIE GALLERY, Henderson and Norlina, NC 9/2005 to 1/2008 Customer service- general sales
Opening and closing of store
Daily cash deposit preparation and depositing
Weekly employee schedules and supervision- hiring and firing Receiving weekly stock
Returning defective items and tracking
Inventory management and reports
Served as store Manager in Norlina
UNITED HOME CARE INC., Henderson, NC 11/2004 to 7/2005 Answered phones, opened and closed office
Weekly Medicaid time sheets/ billing
Daily staffing issues and week-end on call staffing coordinator Orientation trainer, verified applicants references and compiled employee charts Compiled patient charts and updated patient care daily in excel grid Logged, mailed and filed all medical orders pertaining to patients Discharged patients and performed chart break-downs General office duties including ordering al office supplies VANCE FURNITURE CO. INC., Henderson, NC 12/2001 to 1/2004 Accounts payable and receivable
Received account payments and generated daily deposits Monthly sales reports and end of month close-out
Daily profit reports to owners
General manual double-ledger bookkeeping
Answered phones
BINGS WELL DRILING INC., Kittrell, NC 6/1998 to 3/2001 Implemented collections procedures and developed forms for company use Transferred company computer system over to Quickbooks Pro Updated all personnel files
Accounts payable and Receivable
Processed weekly payroll and tax deposits
Prepared and made daily bank deposits
Prepared quarterly tax reports and monthly sales reports Prepared monthly IFTA reports
Tracked tag and tax purchases/ payments for fleet of 14 vehicles End of year close out and new year start-up
SWH CONSTRUCTION L.P., Atlanta, GA 8/1993 to 6/1998 In charge of initial field office set-up -Established all new local company accounts Tracked and maintained budget for construction project Prepared weekly expenditure reports for Corporate office, Bank and Investing partners Maintained weekly photo log of job progress
Typed, issued and executed all subcontracts, purchase orders and change orders Processed and distributed all subcontractor pay request weekly,bi-monthly, monthly basis Obtained all lien waivers for project payments
Assisted Project manager with all correspondence pertaining to projects Prepared complete warranty manual for project turn-over Closed out construction office upon project completion; including but not limited to obtaining all final lien waivers, closing all local charge accounts, handing over warranty manual, shipping office equipment to next project, shutting off all utilities and paying final bills
I transferred to several states with the company including Tennessee, Georgia, North Carolina, Kentucky and Florida. Trained new office managers at other projects as well
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