Karen L. Adams

*** *********** **

W. Haven, CT *6516

413-***-****

aczjzi@r.postjobfree.com

Experience:

Call Handling Representative

Metlife May 2015 to present

Process and assist with new short term (STD), long term (LTD), and family medical leave (FMLA) claimants with process, payroll and policy and guidelines, handle escalated calls.

Customer Service Representative

Stub Hub Nov 2014 to March 2015

Assist new and existing customers with ticket purchases for sports and entertainment events. Introduce new products, handle escalated calls.

Night Auditor

Crowne Plaza Hotel April 2014 to Sept 2014

Prepared daily reports, balanced budgets for daily activity, also worked as night manager on duty.

Customer Service Representative Oct 2013 to Feb 2014

Capital One Auto Finance, Tulsa, OK

Assist with new and existing auto loan information and guidelines, payment and online services to new and existing members.

Retention Specialist

Alorica, Tulsa, OK Jan 2013 to June 2013

Assisted and retained account holders with Credit Bureau reports, introduce new services, handle escalated calls, assisted supervisor as team lead.

Customer Service Representative Sept 2012 to Nov 2012

Metlife Insurance, Tulsa, Ok

Provided enrollment and policy information to new and existing customers using multi-systems.

Customer Service Representative July 2011 to Sept 2012

AT&T

Introduced new and existing wireless products, added new phone line services for businesses, handled customer complaints as assisted manager.

Data Entry/Customer Service Representative

William B. Meyers Storage, Windsor, CT March 2011 to June 2011

Stored Medical files into data base for hospitals in back up security system, lifting up to 50 pounds.

Data Entry/ Customer Service Representative

Hartford Insurance, Farmington, CT Nov 2009 to Jan 2010

Submitted insurance claim forms for payment, properly trained additional incoming co-workers.

Data Entry/ Customer Representative

Husky Charter Oak, East Hartford, CT Sept 2008 to Apr 2009

Made health plan changes for Husky program clients, assisted with front desk, and assisted with any information regarding the new health plans available.

Education:

Capital Community College

Insurance 21, 22, 23/ Medical Billing and Coding.

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