Steven Jacobs

Sales Manager

***** *** ***. ** ******* Way,WA98023 Phone: 253-***-****

aczjx3@r.postjobfree.com

CAREER PROFILE

Innovative sales leader with expertise in catapulting business to new levels of success, including turning around the worse performing division of a leading factory-authorized tire supplier through enhanced accountability, team building and hands-on management resulting in double-digit growth.

Possess 19 years of experience in creative solution development, and implementation of large, complex initiatives that dramatically improve operational performance and profitability.

Proven ability to bolster profitability, volume and customer satisfaction, while optimizing cost control, revenue growth and operational processes.

Ability to create transformational solutions that create a high-performing workforce and accelerate strategic growth.

PROFESSIONAL EXPERIENCE

Driven Brands, Seattle, WA 2011-Present

Director of Operations, West Coast

Consult with struggling franchise owners to find solutions to improve operational and financial performance; solutions development resulted in the fewest store closures in the past 18 months.

Communicate effectively with all levels of the organization while providing coaching and mentoring.

Provide training regarding sales and follow-up sales processes throughout the region.

Review and analyze financial data to identify specific problems and develop effective solutions to improve results.

Develop marketing strategies resulting in increased sales and higher customer loyalty.

Key Accomplishments

Produced the highest achieving region in the company in 2012, 2013 and 2015.

Expanded territory three times within a year and a half to now include the West Coast and the state of Minnesota.

Dealer Tire, LLC., Seattle, WA 2007-2011

Division Sales Manager

Forged mutually beneficial relationships with four manufacturers.

Provided leadership to Regional Mangers while overseeing 450 dealerships.

Improved customer service and customer satisfaction through product enhancements.

Defined performance metrics focused on goal attainment working collaboratively with the management team.

Facilitated tracking through improved processes.

Recruited, hired, trained and developed 13 new employees.

Steve Jacobs, Page 2

Key Accomplishments

Exceptional leadership resulted in 2 regional managers being honored as the top in the nation.

70% of the sales team reached their quotas in 2009 – the highest percentage in the company, and one of only three teams out of 13 to accomplish this goal in 2009.

Grew market share 13% by expanding into new territories, including Alaska and Hawaii.

Formed and maximized Regional Alliance Relationships with manufacturers including Toyota, Mercedes, Nissan, BMW, Infiniti, Lexus, Volkswagen and Mopar.

Achieved a 17% unit increase and 2.9% market share increase after taking over the Rocky Mountains territory.

Implemented an innovative territory management process resulting in empowering staff with a 12% increase in customer face time and 100% market penetration.

Maximized accountability at the national level and elevated exposure through the introduction of a daily activity review.

Wells Fargo Auto Finance, Seattle, WA 2002-2007

Regional Sales Manager

Led all sales activities in a multi-state region including prospecting, territory development, demonstrations, presentations, on-going sales process and account management.

Hired and managed a dynamic team of sales and support personnel, providing them with the training and skills necessary to better serve customers.

Key Challenges/Solutions

Generated double-digit growth over four consecutive years with the inclusion of Idaho, Montana and Alaska to the territory.

Increased face time and efficiency for the entire region by developing a territory management process.

Reduced liability and saved the company $150,000 in the first year of a project designed to review and eliminate company cars.

Previous positions include Branch Manager with Wells Fargo Financial from 1995-2002.

Education & Training

Masters of Education in Curriculum Development (degree nearly complete): Seattle Pacific University, Seattle, WA

Bachelor of Science in Business Administration, General Management: Portland State University, Portland, OR

Professional Development: United States Drill Sergeant Academy (Fort Lewis, WA), and several leadership seminars and continuing education courses. Details on request.

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