Jennifer B. Taillepierre

**** * ******** **, ***** Bay Village, FL 33141

Telephone: 305-***-**** Email: aczjx2@r.postjobfree.com

Objective

Outgoing, motivated team player ready to contribute excellent customer service, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.

Experience

UES USA LLC June 2016- Present

Operations Coordinator

Responsibilities included:

Ensuring all depot invoices are received in a timely manner and processed for payment

Providing DV amounts

Coordinating the contracts between the depots and UES

Creating lease booking for customers

Coordinating and cancelling redelivery/off-hire reference at customers’ request

Requesting invoice and release for Sales customers

Coordinating with the depots for accessibility of the units

Overseeing the repair process of all units within the Americas

Providing support to Sales Manager as needed

Assisting depots and customers with release for sales/ lease units

Generating and sending out weekly lease inventory for the Americas

Touax Global Container Solutions February 2015- June 2016

Operations Supervisor

Responsibilities included:

Approving depot invoices for all of the Americas and providing payment status when requested

Creating new remarked unit numbers as well as switching unit statuses in the system

Handling all global repair billing collections: Issuing repair invoices, credit notes & generating updated statement of accounts as well as requesting payment on past due items.

Providing DV amounts and invoicing CTTL/TL amounts

Preparing weekly DHL packages to HQ in Paris

Approving customer’s online access request to Touax website

Customer Service Support

Creating & uploading lease contracts in the system

Creating lease booking for customers

Coordinating and cancelling redelivery/off-hire reference at customers’ request

Issuing invoices and credit notes for Sales/ Lease customers

Providing support to Sales Manager as needed

Assisting depots and customers with release for sales/ lease units

Generating and sending out weekly sales and lease inventory for the Americas

UnitedHealth Group January 2013- January 2015

Provider/ Member Resolution Specialist

Responsibilities included:

Respond to complex customer calls while provider excellent customer service.

Resolve customer & provider service inquiries as well as billing and payment issues

Provide Benefit and Eligibility information

Claim Processing

Educate Provider on claim issues and denials

Order Customer material requests

Advise on Physician assignments

Authorization for treatment

Request Explanation of Benefits (EOB)

Constantly meet established productivity, schedule adherence, and quality standards

Doctors Hospital November 2007 – December 2012

Forbes Best 100 Companies to work for

Lead Patient Financial Rep

Provided excellent customer service by the use of Acknowledge, Introduce, Duration, Explanation and Thank You (AIDET)

EDI trained contracted insurances: BCBS, Medicare, Medicaid, UHC, Humana, Avmed

Certified in Health Insurance Portability Accountability Act (HIPAA)

Possess superior knowledge for registration in the following medical services :

oOutpatient

oRehab

oInpatient

oDiagnostics (Pulmonary, PVL, CT, MRI)

oEmergency

Patient Financial Rep I (Baptist Hospital)

Collect visit co-payments and assist in financial planning by setting up payment plans

Obtain pertinent patients demographic and insurance information like Medicare Secondary Payer Questionnaire (MSPQ) for the scheduling of patients

Proficient in keeping accurate clerical systems and records as clerk (scanning, collating, organizing patient packets)

Daily checking of dots and organizing schedules

Inventory supply checking, audit trail pick ups

Maintain great interpersonal communication with essential departments like Data Integrity, CPO, Scheduling, Pre-Planning, BCVI,

Competent in Code Manager and daily use of CPT codes

Staffing Now Inc. February 2007 – October 2007

Staffing Agency

Project Assistant (for Construction Management Company)

Responsible for:

Directing phone calls to correct personnel

Filing essential company documents from buyers and sellers

Accurately recording notes for meeting minutes and distributing packets to the appropriate personnel

Preparing timesheets & expense reports for the head accountant

Ordering supplies and managing the cleaning staff

Education

Florida International University, Miami, FL January 2015- May 2019

Mechanical Engineering

GPA: 3.7

Felix Varela Senior High School, Miami, FL August 2001 – June 2005

General Education

Skills

General: 40WPM, 96% Accuracy

Applications : Microsoft Excel, Word, Outlook, PowerPoint, Access, Publisher

Languages: Bilingual in Spanish and English

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