Raviteja aczjx1@r.postjobfree.com

810-***-****

Professional summary

2+ years of experience in the Salesforce.com platform as both administrator and developer.

Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.

Extensive experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, Visualforce, CSS and JavaScript libraries.

Experience in customizing Data model of Salesforce.com CRM using workflows, validation rules, and approval processes.

Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visualforce Pages, Dashboards, and Email generation according to application requirements.

Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, approvals, reports, dashboards, tasks, and actions.

Experience in complete security model by using profiles, permission sets, organization wide settings, owner based sharing rules, criteria based sharing rules, manual sharing, account teams, opportunity teams.

Skilled in creating Web Applications, User Interfaces and Layouts with HTML5, CSS3, JAVASCRIPT using W3C standards.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.

Experience in managing full sandbox, developer sandbox and Configuration-only sandbox.

Working Knowledge in generating reports, customized reports and analyzing the data in Salesforce.

Technical skills:

Salesforce Technologies

Apex, Visualforce, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports.

Salesforce Tools & Integration

Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Platform (Sandbox and Production)

Languages

C, C++, Java.

Operating Systems

Windows 98/NT/XP/Vista/Windows 7.

Documentation Tools

MS Office, Microsoft Visio

Web Technologies

HTML, CSS, XML, Java Script

Salesforce.com Certified Platform Developer I (DEV 1)

Salesforce.com Certified Administrator (ADM 201)

University of Michigan-Flint, Flint, MI

Project: e-Healthcare: Hospital resource management Feb 15 - Aug 16

Role: Building Business Application in Cloud

Responsibilities:

Created Entity-Relation Schema based on the business logic, we generated a plan to match all the relations.

Created custom objects, fields, Appling some formula constraints for generating custom fields and their visibility for implemented interface to the other fields.

Shooting the automatic emails to Doctors, Patients, Staff, and appointment dates using the Triggers.

Generating the automatic billing system by using the Triggers and apex language.

Written all the validation rules for the custom fields and generated various error messages for the wrong data.

Have an idea about the SOSL, SOQL for the backend data searching field data.

Involved in testing various objects and their relation and fields, using manual testing

Created reports and documentation for the whole Project from scratch to the full version, of the CRM

Implemented various security concerns for the application and implemented an interface for users like doctor, patient, staff and so on.

Professional experience:

Client: TMCS, Hyderabad, India Jan 14 – Dec 14

Role: Salesforce Admin/Developer

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Extensive experience with Permission Sets, Roles, Profiles, Licensing Types and Sharing Rules and their usage in providing various levels of access to the users.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Developed custom Visualforce pages that handle the business process with the respective UI development Using Java scripts.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Involved in Data Modeling and Designing to create Custom Objects and customize Standard Objects.

Provided the training and technical documentation to the internal business users to use the application and develop their own custom reports.

Client: App Dev, Hyderabad, India June 13 - Dec 13

Role: Salesforce Admin

Responsibilities:

Involved in requirement gathering, analyzing the information and documenting the functional and non-functional requirements.

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.

Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.

Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).

Created workflows to send emails to users if field values are changed in standard or custom objects.

Importing and exporting of large volumes of data using the Data Loader.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Customized different objects at field-level, implementing advanced fields such as Pick lists, Field Dependencies, Custom Formula Fields and Validation Rules.

Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.

Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Education details:

Masters in Computer & Information systems from University of Michigan-Flint with 3.3 GPA.

Bachelor of Technology in Computer Science Engineering from JNTU Hyderabad, India.

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