Arthur D. Beltran

**** ******** *****, *** *****, Ca 92122

619-***-****

Email:aczjvo@r.postjobfree.com

Objective:

A challenging position in which I can contribute my administrative and organizational skills to the success of an organization

Skills:

I.T. help desk, front office, customer service, medical, retail and insurance sales.

Demonstrated multi-tasking and organizational skills.

Professional demeanor and excellent communication in diverse work environments.

Able to learn computer systems quickly, resourceful and ambitious. Education:

Associates Degree from Coleman University 2015 with a 3.1 GPA Experience:

Help Desk U.C. San Diego Information Systems (TES) San Diego, Ca January 2016 to Present

• Answer incoming help desk calls.

• Tier 1 support and password reset for Epic.

• Worked in a mini NOC center.

• Reset passwords, updated user accounts, and reinstalled software.

• Monitor and maintain scratch tapes for the mainframe.

• Document all solutions for future use.

• Tracked help desk tickets with Track-It software and determined priority needs.

• Issue IS Alerts when Servers, Phones, and Access Points go down.

• Addressed printing issues.

• Reset VOiP phones.

• Worked on WiFi project for new phones, and Config, for Medial Staff. Help Desk Bumble Bee Tuna, San Diego, Ca. June 2015 to December 2015

• Interned while attend classes at Coleman University.

• Assisted employees and user with technical issues while interning for the I.T department

• Addressed incoming support calls for on and off site locations.

• Used Track-It for help desk tickets and addressed the issues based on priority.

• Assisted users with basic hardware and software issues.

• Tracked users that were not being backed up in Crashplan.

• Attempted to mentor staff over the phone or in person for certain issues.

• Used Track-It to save any solutions for installs, troubleshooting, and configuration needs.

• Documented all steps and resolutions in Track-It or on the K:

• Worked with out of state locations to assist with technical issues.

• Remoted into user's desk to help resolve and troubleshoot their problems.

• Attempted to fix printing issues.

Administrative Assistant II, (HDH) UC San Diego, San Diego, Ca. January 2012-Feburary 2014

While with Housing & Dining, Lock & Key, I independently perform audits of the emergency lock boxes that the night crew uses, maintain current inventory of the Master Locks & E-Cards using Access Database.

. Answer phones, dropped off new keys to the Resident Life offices, & updated database with new key codes.

Worked at Thornton Hospital in the Rehabilitation Department scheduling appointments for patients for Physical, Occupational, and Speech Therapy.

Enter work orders in Access for tracking of new orders.

Answered busy phones, checked in patients, rescheduled appointments, entered insurance authorizations, and worked with medical staff with daily assignments.

Maintained confidentiality and diplomacy in an administrative setting. Patient Service Representative, Scripps Clinic, San Diego, Ca. December 2008 - June 2011

Answered multiple lines with 60-80 calls per day, triage all calls, scheduled 20-30 patient appointments per day for X-rays with Orthopedics, General Surgery, Podiatry and Rheumatology while adhering to HIPAA regulations for confidentiality.

Achieved clear and effective communication in verbal and written form.

Extracted demographic and financial information for patient accounts, verified insurance eligibility, and gained knowledge of third-party health plans.

Proficient with IDX/PMA and EPIC..

Licensed Sales Agent/Customer Service Representative, Auto Club of Southern California, Poway, Ca. October 2004 – April 2007

Maintained excellent communication and customer service skills to communicate clearly, to perceive customer’s needs, and match needs with suitable solutions.

Increased sales by offering, explaining and writing appropriate insurance policies.

Able to work between multiple systems during telephone calls, on-line inquiries and face-to- face customer interactions.

Greeted arriving members, disbursed company information, referred members to appropriate departments, and reconciled daily deposits.

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