Customer Microsoft Office
Resume:
DOLLY MALIK
Columbus, Ohio ***** 614-***-**** *********@*****.***
Over 6 years of experience in Mortgage banking with 4-5 years experience in software testing both client and web based applications.
Dedicated, adaptable, and results-focused professional, with broad experience and technical “know-how,” complemented with expertise in strategic translation of business, functional and technical requirements.
Skilled at conducting training sessions and presentations for business users, peers and management.
Equipped with strong ability in simplifying complex tasks into components; anticipating potential risks; and developing innovative processes to mitigate issues.
Strong experience with operational process and technical workstations.
Excellent multitasking skills and working simultaneously at various tasks, projects and mapping sessions at a time. CORE COMPETENCIES
Business Analysis Leadership SDLC
Systems Testing Mortgage and Home Equity Communications
Project Management Training SQL
TECHNICAL SKILLS
Business Applications: Mortgage Express (MPX), Vendor Loan System (VLS), Mortgage Servicing Platform (MSP), Customer Assist (CA), Mortgage Banking Workstation (MBWS), EMITS, Infosource, Rural Caps, Correspondent Loan Management (CLM), PBLOS, CLOSR, Gateway PAR, Customer Care Workbench (CCW), Info1 Testing: Functional, Regression, Ad-hoc, Acceptance, IST, Automation Database Tools: Oracle 9i, Microsoft Access, SQL Server Languages: SQL, XML, HTML, DHTML, C, C++, Microsoft .NET, VB scripting Microsoft Office Applications: Excel, Word, PowerPoint, Outlook, Visio, Lync Methodologies: Agile, Waterfall, Iterative & Incremental, V-Model Methodology Software Testing Tools: Application Lifecycle Management, Quick Test Pro, Ruby/Cucumber (Gherkin Language) Platforms: Windows
PROJECT ACCOMPLISHMENTS
2016 - VLS Decommission conversion - Retiring of VLS application for Home Equity loans and lines of credit off of VLS to MSP. This will reduce costs for business and IT by $50MM per year 2015 – Insurance Multiple Dwelling Structure Policy Changes - Design of systems to set up multiple flood or hazard lines in order to fulfill the property needs at closing and send this information downstream to the servicing system. This enhancement reduced FTE hours by 10 hours a month with a decrease in work efforts cost of $11K annually 2014 - CCW Tech Rewrite – Build of new application that allowed 100% of all Mortgage Banking Customer Calls to be serviced through one user interface vs multiple, as a result customer satisfaction increased and save $1.2M annually in operations and technology costs
PROFESSIONAL WORK EXPERIENCE
JP MORGAN CHASE Mortgage Banking, Columbus, Ohio Business Analyst/UAT Lead April 2015 – May 2016
Responsible for testing of Mortgage banking applications that will impact MSP application for both Consumer and Mortgage loans on Tax and Insurance workstations. i.e. MPX, CLOSR, CLM, RURAL HOUSING, PBLOS, EMITs, VLS and MSP
Analyze and modify EDQ edits through SQL queries as loan data flow through series of edits created to catch error/defects in loan volume.
DOLLY MALIK
Columbus, Ohio 43123 614-***-**** *********@*****.*** 2 P a g e
Leverage skills in establishing and employing test plan, such as validations and scenarios for assigned projects and gaining appropriate agreement and sign-off from the line of business and the project team
Facilitate adequate testing and timely execution of test cases in ALM through utilization of necessary information and documentation
Experienced in writing Test Plans, Test scripts, Analysis and testing life cycle.
Experienced in Functional testing, System testing, Regression testing, End to End testing, Data Mapping, and UAT testing.
Software Tester Dec 2013 – March 2015
Asian and Indian Festivals 2014- developed online application in order to provide ease to all vendors in selection of booth amenities, perishable and non-perishable items and form of payment; signing up online for performance and selecting available slots with the brief description of performance
Collaborated with scrum master, product owner & development team through retrospectives, iteration planning, estimating, reporting, scrum meetings, bug triage and daily standups.
Managed testing lifecycle of applications through initiation to implementation with onshore and offshore resources
Trained employees through agile scrum process and rules, to ensure proper updates in TFS user tool for input of user stories, backlogs, remaining hours, and burn down chart. SCRA Operations Specialist Dec 2013- March 2015
Processed active military request in multiple systems i.e. Infosource, Ondemand and MSP, within service level agreement and ensuring firm-wide policy and department procedures are followed
Maintained new and existing customer accounts and filing documents as needed
Made analytical decisions while following policy and procedure regarding approving or denying customer requests
Filed and processed loan documents for further review to other departments.
Assist in UAT Testing for online letter tool project. Customer Care Professional/ Banker Service Professional Sep 2011 – Nov 2013
Tester for several projects involving NON–CAS, Disaster Relief, MSP, CCW, CA, iVault, MBWS and 360 projects
Handled inbound calls from new and existing customers regarding mortgage accounts, offering chase products or services as applicable to meet the customer’s needs
Serviced FHA and conventional loans and escalated customer issues to appropriate departments as required
Exceeded sales goals. Awarded Star Performance for excellent in services PROFESSIONAL DEVELOPMENT
SAMSQA 2013 - 2014
QUALITY ASSURANCE TESTING COLUMBUS, OHIO
CHASE CONSUMER COMMUNITY BANKING 2015
BLUE PRINT COLUMBUS, OHIO
APAC TECHNOLOGY TRAINING 2015
WRITING BUSINESS REQUIREMENTS COLUMBUS, OHIO
SIMPLILEARN 2015-2016
AGILE AND SCRUM CERTIFICATION
(CCBA) BUSINESS ANALYST CERTIFICATION
Contact this candidate