DOLLY MALIK

Columbus, Ohio ***** 614-***-**** aczjv8@r.postjobfree.com

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Over 6 years of experience in Mortgage banking with 4-5 years experience in software testing both client and web based applications.

Dedicated, adaptable, and results-focused professional, with broad experience and technical “know-how,” complemented with expertise in strategic translation of business, functional and technical requirements.

Skilled at conducting training sessions and presentations for business users, peers and management.

Equipped with strong ability in simplifying complex tasks into components; anticipating potential risks; and developing innovative processes to mitigate issues.

Strong experience with operational process and technical workstations.

Excellent multitasking skills and working simultaneously at various tasks, projects and mapping sessions at a time. CORE COMPETENCIES

Business Analysis Leadership SDLC

Systems Testing Mortgage and Home Equity Communications

Project Management Training SQL

TECHNICAL SKILLS

Business Applications: Mortgage Express (MPX), Vendor Loan System (VLS), Mortgage Servicing Platform (MSP), Customer Assist (CA), Mortgage Banking Workstation (MBWS), EMITS, Infosource, Rural Caps, Correspondent Loan Management (CLM), PBLOS, CLOSR, Gateway PAR, Customer Care Workbench (CCW), Info1 Testing: Functional, Regression, Ad-hoc, Acceptance, IST, Automation Database Tools: Oracle 9i, Microsoft Access, SQL Server Languages: SQL, XML, HTML, DHTML, C, C++, Microsoft .NET, VB scripting Microsoft Office Applications: Excel, Word, PowerPoint, Outlook, Visio, Lync Methodologies: Agile, Waterfall, Iterative & Incremental, V-Model Methodology Software Testing Tools: Application Lifecycle Management, Quick Test Pro, Ruby/Cucumber (Gherkin Language) Platforms: Windows

PROJECT ACCOMPLISHMENTS

2016 - VLS Decommission conversion - Retiring of VLS application for Home Equity loans and lines of credit off of VLS to MSP. This will reduce costs for business and IT by $50MM per year 2015 – Insurance Multiple Dwelling Structure Policy Changes - Design of systems to set up multiple flood or hazard lines in order to fulfill the property needs at closing and send this information downstream to the servicing system. This enhancement reduced FTE hours by 10 hours a month with a decrease in work efforts cost of $11K annually 2014 - CCW Tech Rewrite – Build of new application that allowed 100% of all Mortgage Banking Customer Calls to be serviced through one user interface vs multiple, as a result customer satisfaction increased and save $1.2M annually in operations and technology costs

PROFESSIONAL WORK EXPERIENCE

JP MORGAN CHASE Mortgage Banking, Columbus, Ohio Business Analyst/UAT Lead April 2015 – May 2016

Responsible for testing of Mortgage banking applications that will impact MSP application for both Consumer and Mortgage loans on Tax and Insurance workstations. i.e. MPX, CLOSR, CLM, RURAL HOUSING, PBLOS, EMITs, VLS and MSP

Analyze and modify EDQ edits through SQL queries as loan data flow through series of edits created to catch error/defects in loan volume.

DOLLY MALIK

Columbus, Ohio 43123 614-***-**** aczjv8@r.postjobfree.com 2 P a g e

Leverage skills in establishing and employing test plan, such as validations and scenarios for assigned projects and gaining appropriate agreement and sign-off from the line of business and the project team

Facilitate adequate testing and timely execution of test cases in ALM through utilization of necessary information and documentation

Experienced in writing Test Plans, Test scripts, Analysis and testing life cycle.

Experienced in Functional testing, System testing, Regression testing, End to End testing, Data Mapping, and UAT testing.

Software Tester Dec 2013 – March 2015

Asian and Indian Festivals 2014- developed online application in order to provide ease to all vendors in selection of booth amenities, perishable and non-perishable items and form of payment; signing up online for performance and selecting available slots with the brief description of performance

Collaborated with scrum master, product owner & development team through retrospectives, iteration planning, estimating, reporting, scrum meetings, bug triage and daily standups.

Managed testing lifecycle of applications through initiation to implementation with onshore and offshore resources

Trained employees through agile scrum process and rules, to ensure proper updates in TFS user tool for input of user stories, backlogs, remaining hours, and burn down chart. SCRA Operations Specialist Dec 2013- March 2015

Processed active military request in multiple systems i.e. Infosource, Ondemand and MSP, within service level agreement and ensuring firm-wide policy and department procedures are followed

Maintained new and existing customer accounts and filing documents as needed

Made analytical decisions while following policy and procedure regarding approving or denying customer requests

Filed and processed loan documents for further review to other departments.

Assist in UAT Testing for online letter tool project. Customer Care Professional/ Banker Service Professional Sep 2011 – Nov 2013

Tester for several projects involving NON–CAS, Disaster Relief, MSP, CCW, CA, iVault, MBWS and 360 projects

Handled inbound calls from new and existing customers regarding mortgage accounts, offering chase products or services as applicable to meet the customer’s needs

Serviced FHA and conventional loans and escalated customer issues to appropriate departments as required

Exceeded sales goals. Awarded Star Performance for excellent in services PROFESSIONAL DEVELOPMENT

SAMSQA 2013 - 2014

QUALITY ASSURANCE TESTING COLUMBUS, OHIO

CHASE CONSUMER COMMUNITY BANKING 2015

BLUE PRINT COLUMBUS, OHIO

APAC TECHNOLOGY TRAINING 2015

WRITING BUSINESS REQUIREMENTS COLUMBUS, OHIO

SIMPLILEARN 2015-2016

AGILE AND SCRUM CERTIFICATION

(CCBA) BUSINESS ANALYST CERTIFICATION

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