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Customer Service Manager

Location:
Conyers, GA
Salary:
45,000.00
Posted:
March 29, 2017

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Resume:

JANICE LAFAYE SHAW

**** *** ***, *******, ** ****3 H: 678-***-**** aczjrk@r.postjobfree.com

PROFESSIONAL SUMMARY

As an experienced general manager, my tenacious and proactive approach resulted in numerous important contract wins. My excellent networking skills have provided my team with vital leads, and my ability to develop customer relationships has resulted in an 18% increase in business revenue for my current organization. After 26 years in management, currently seeking a new challenge which will utilize my meticulous attention to detail, and friendly, professional manner.

Team-oriented Manager with strong track record of establishing solid relationships with clients,

co-workers, administration and local agencies.

SKILL HIGHLIGHTS

Practiced in family assessments

Grief counseling

Outreach Programming

Family Therapy

Solution focused counseling

Parenting skills educator

Suicide Precautions Expertise

PROFESSIONAL EXPERIENCE

05/2012 to Current General Manager

Hardees – Loganville, GA

Manage and prepare new POP roll out

Work with other managers for continued learning and

Development through weekly meetings, and teleconferences

Increased company profit by 20% over previous year

06/2009 to 05/2012 General Manager

Checkers – Social Circle, GA

Provided excellent customer service in a courteous prompt and

Efficient manner at all times.

Assisted owner in identifying and developing potential catering opportunities

That led to a 25% increase in sales

Prepared and presented sales reports at meetings in a clear accurate and

Confident manner.

EDUCATION AND TRAINING

May 2013 BA: Religion and Science

Liberty University - Lynchburg, VA

Emphasis in Biblical Studies

Early Childhood Education coursework

Course work in Health and Human Services

August 2017 Masters in Psychology (Child and Adolescent)

Capella University/Current Student

Social Science, Social Welfare and Social Work coursework

Clinical Psychology and Sociology coursework

Emphasis in Mental Health



Contact this candidate