Lisa Kay Davis-Brown

Mobile Phone: 502-***-****

E-mail: aczjqw@r.postjobfree.com

Skills:

I have always enjoyed being a productive team member and have been promoted to team lead/management positions. I was thrilled to receive awards at Brown Mackie College and Daymar College for excellence in customer service.

I have become comfortable in multiple platforms and developed troubleshooting skills as well as conflict resolution to assist my employer.

I am proficient using Microsoft Office, SharePoint Server, Needles CRM software as well as Peachtree accounting and E Clinical Works asoftware.

I have created Excel spreadsheets to chart progress.

I am a business savvy, warm and hardworking individual. I am a nurturer by nature, poised under pressure, organized, and someone who is gracious and well-spoken. I will roll up my sleeves and pitch in wherever needed.

I am fulfilled by being a crucial part of the support team, regardless of what level it may be. I am resourceful, and pride myself on proactive thinking and immediate execution for unanticipated circumstances, and I feel that these traits are valued by my employers and co-workers.

Oct 14 2014 - Present / The Little Clinic

Patient Care Tech

. Signing in existing patients and creating new patient accounts

. Verification of insurance

. Taking vital signs and assisting provider

. Input of Patient billing information and verification of insurance eligibility

. Ordering vaccines and clinic supplies

. Patient follow up calls

Dec 2012 - 2014 Heartland Payment Systems / The Retail Equation

. Customer Advocate / Merchant Services

. Troubleshooting of processing systems for Marathon, Citgo, Phillips 66, SVS, Tesorro, United Refining Corp. and working with Elevon Nationwide

. Troubleshooting of Veri fone, micronode, Smartlink, using VAPS coded system and multiple company specific platforms to identify system requirements and troubleshoot operating systems

. Varify batch transactions and assist with escalations.

. Dowmload software

Feb - 2011 - 2012 User Friendly Media / Valpak of Kentucky

. Networking and Client Development

. Appointment setting

. Sales

. Client retention

. Ad Design

. Billing, Collections

. Record keeping

March - 2008 - Feb 2011 Daymar College Louisville, KY

Admissions Representative

. Appointment setting - 75% lead to appointment ratio

. Interviewing and transcript review

. I scheduled College Preparedness Aptitude Testing

. Enrollment - 90% interview to enrollment

. Review of applicable transcripts for credit transfer

. Scheduling and follow up of financial aid

. Follow up with prospective students,

March 2006 - March 2008 Sullivan University Louisville, KY

. Extensive appointment setting

. Meeting goals of 50% lead to apt 50% appt. to show, 85% appointment to enrollment

. Completion of paperwork prior to class start.

. Scheduling and conducting tours of the Campus

. Introducing students and families to Department Chairs / Professors and Chefs

. Assistance with Student Housing

. Assisting other departments with hosting promos and special events

. Determining Student's area of interest

February 2000 - March 2006 Brown Mackie College Louisville, KY

College Admissions Representative / Associate Director of Admissions

. Responsible for the recruitment of new students

. Completion of all enrollment documents

. Promoted to associate director helping to meet monthly enrollment goals

. Training and development

. Updating CRM daily

. Student retention

Medical Coordinator / Legal Secretary

Howes & Paige P.L.L.C Louisville, KY

Medical Coordinator for Workers Compensation Attorneys

. Conducting first interviews with injured workers

. Filing motions with the court

. Keeping case files on all clients

. Request and review of applicable medical records and attending Physician statements

. Providing all records to the opposing counsel

. Proof review prior to court dates.

. Billing

. Investigation

. Records management

. Medical transcription

. Client retention

September 1997 - February 1998 MCA International

Account Manager

Sales and Customer Service / Accounts Receivable Services for Fortune 500 Companies

. Customer support and appointment setting

. Requested and updated client financial statements

. Client retention

. Microsoft powerpoint

. Record keeping

Feb 1995 - Sept 1997 Dial America Marketing

Manager/ Team Lead

. Earned top renewals for my department as a rep

. Promoted to team lead after 6 mos

. Trained 24 new reps

. Raised employee retention from 35% to 78% within 3 months

. Renewals were up from 50% to 98% in the first year

May 1997 - Jan 1995 EMSI

Insurance Examiner

. Scheduled and completed medical examinations for life insurance

. Completed medical histories

. Gathered attending Physician statements

. Completed EKG tracings, Venipuncture, vital signs

. Communicated with labs and insurance underwriters

. Trained 2 new examiners

EDUCATION

Riverton High School

Kansas State University - Nursing 34 Credit Hours

GIA Certified gemologist

Licensed EMT - Kentucky - 1993

HONORS & AWARDS

I was selected as the top performing Admissions Representative in the Nation for EDMC/ Brown Mackie College / Art Institutes in 2006

and was awarded with an all expense paid trip to Puorta Villarta.

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