Mayura Shimiladka

408-***-**** t aczjq9@r.postjobfree.com t Current Location: Richmond, VA (willing to relocate)

Lawful Permanent Resident (Green Card holder) - work/employment authorization sponsorship not required

Linked-in: https://www.linkedin.com/in/mayurashimiladka

Senior QA Program Manager

A Recognized Quality Assurance Professional with 14+ Years of Experience in IT industry

Actively seeking a senior level role within IT industry to lend a proven software quality assurance and testing skill set.

CAREER SUMMARY

t14+ Years of overall experience in IT Quality Assurance and Testing services with 8+ years of comprehensive experience in large QA projects management.

Spanning development, enhancements, re-engineering, maintenance and migration requirements.

Proficient in business process analysis, defining testing scope, delivery roadmaps, test strategy, test plans, test schedule, test estimates and test cases.

Managing budget, schedule and work plans; strong prioritization skills.

Testing status tracking and metrics based reporting to stakeholders.

tProven experience in leading a 40+ globally spread team (onsite-offshore model) in successfully executing testing strategies to increase resolution rates and reduce testing costs.

Managed SLA driven multi-projects program delivery within budget and schedule.

tEstablished and managed constructive business relationships with key clients.

Major clients: HP, Ally Financial, Intuit, McAfee, Cadence, eBay, CareFirst, Horizon, Anthem.

Industries: Healthcare, Retail, Financial services and online technology.

tProficient in agile and waterfall SDLC methodologies.

Control over QA strategy and testing, defect management, UAT management, change release processes and production deployment.

tProven experience in Test consulting, QA transformation & TCoE implementation.

Proficient in testing proposals, RFP solutions and presentations to client VP/Directors.

Comprehensive experience in developing, implementing and managing software QA testing best practices, processes, workflows, tools, accelerators, SQA metrics and implementation/delivery roadmaps.

Automation delivery using QTP and Selenium tools; Performance testing solutions.

Defining and implementing enterprise test data management & defect management frameworks.

tProactive in identifying, managing & mitigating risks/issues impacting testing cost, scope, schedule & quality.

tComprehensive KPI based program and project reviews to exercise control over budget, schedule and quality.

tPeople and resource management, knowledge management and trainings.

Proficient experience in hiring, mentoring and performance review of team.

Optimum resource allocation and utilization.

Encourages innovative, creative practices to facilitate project delivery.

tResult oriented, analytical and problem solving skills.

tExcellent communication skills.

Proficient in customer engagement; presentations to client sponsors, partners & senior management.

Strong coordination and effective communication with multiple stakeholders including, business owners, IT technical teams, PMO & 3rd party vendor teams and consultants in a matrix environment.

Interpersonal, verbal and written communication skills.

CORE COMPETENCIES

t Global Delivery (onsite-offshore model) t QA & Testing Management t SDLC Methodologies

t Test Consulting & QA Transformation t Test Architect t Thought Leadership

t Managed Test Services & TCoE t Test Data Management t Test Automation

t Client Relationship Management t Executive Presentations t Capacity Planning

t Risk & Issues Management t Change Release Management t SQA Metrics

t Project Reviews & Governance t People & Resource Management t UAT Management

t MS Project, Visio, SharePoint t SQL, ALM/QC, JIRA t UFT/QTP, Selenium

EXPERIENCE AND ACHIEVEMENTS

Employer: COGNIZANT TECHNOLOGY SOLUTIONS, Teaneck, NJ 2005 – 2017

A leading provider of information technology services, business consulting and enterprise applications.

1.Senior Manager - IT Quality Assurance t Baltimore, MD; Richmond, VA t 2013 – 2017

Managed constructive relationships with clients to understand their business requirements and project targets. Led implementation of testing solutions for new business opportunities. Delivered extensive, complex QA engagement solutions for key clients. Managed QA project solutions, implementations and reports throughout their lifecycle by engaging in functional, system integration, factory-model based automation regression and performance testing. Managed a team size of 40+ spread across global sites. Developed a Test Center of Excellence (TCOE) to standardize estimations, templates, guidelines, checklists and tools to optimize the quality assurance processes. Consistently redefining and setting transformation strategies to improve quality assurance methods. Defined overall QA strategy, including KPIs and SLAs to effectively measure project delivery. Defined and executed the knowledge management strategy. Key in hiring new staff and their training through mentorship. Setting goals for teams and guiding them to meet organizational and business unit objectives. Engaged in performance reviews and provide individualized feedback to team to help them grow in their career.

tSuccessfully managed highly visible multiple projects ranging from budgets of $2M to $6M, staying within 7% of budget.

tAttained less than 3% schedule variance through last two releases by establishing control over change management, requirement clarity and test data management.

tAchieved 12-16% year on year increase in revenue in last 3 years by creating additional business opportunities.

tAchieved 30% reduction in rework of testing efforts compared to previous release by ensuring an early and recurring involvement of business/product owners and SME’s during test design phase to get a more granular clarity on requirements.

tSucceeded in reducing staff transition costs by 25% by instituting continuous cross-functional training and certification programs. This also resulted in a 40% increase in domain and technical expertise for both onshore and offsite teams.

tReduced attrition rate from 8% to 3% through continuous team mentoring, training and career guidance.

2.Manager - IT Quality Assurance t San Jose, CA t 2010 –2013

tAchieved 0% defect leakage to UAT phase of testing by establishing a communication framework between business, technical and testing teams for better requirements clarity and change management by attaining comprehensive test coverage.

tAchieved positive ROI for an automated regression test suite by its 4th cycle through an increase in the scope of automation from 40% to 50%.

tBuilt a data management framework to maintain the integrity and availability of test data. This approach saved 60% of test data creation & 10% reduction in overall testing effort.

3.Team Lead - IT Quality Assurance t Bangalore, India; London, UK t 2007 –2010

4.Senior Analyst - IT Quality Assurance t Bangalore, India t 2005 –2007

Employer: WIPRO TECHNOLOGIES, Bangalore, India 2002 – 2005

An IT services, business and technology consulting and IT outsourcing provider.

1.Analyst - IT Quality Assurance t Bangalore, India t 2002 – 2005

EDUCATION AND CERTIFICATIONS

tPost Graduate Diploma, Business Administration in HRM, Symbiosis, Pune, India

tBachelor of Engineering, Instrumentation & Electronics, Bangalore University, Bangalore, India

tCertificate, Software Tester, International Software Testing Qualifications Board (ISTQB), Noida, India

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