Summary

U.S. Marine Corps veteran with diverse administrative and technical experience. I possess excellent communication, interpersonal and organizational skills. I am efficient, self-motivated and able to adapt quickly to new situations as well as interact with all levels within organizations.

Technical Skills and Training:

Microsoft Office Suite Microsoft Access Microsoft Visio

Microsoft Project Microsoft One Note Microsoft InfoPath

Microsoft PowerPoint Crystal Reports Atlassian Jira Systems

Agile/Scrum Methodology S QL – PL/SQL Oracle Relational Database

Basic HTML training LifeRay Open Portal PeopleSoft Security

PeopleTools 1 PeopleSoft CRM

Education:

Barrington University American Management Association

BS – 2002 November - 2006

Management Information Systems Project Management – Skills Building- PMBOK

PeopleSoft Training Oracle Database SQL

May - 2003 November - 1999

PeopleTools, Crystal Reports, Security Administration SQL - PL/SQL scripting

Military Service:

U.S. Marine Corps – Corporal – January 1990 – January 1994 – Honorable Discharge

Employment Experience:

Web Configuration Associate – LifeCare, Inc, Shelton, CT

January 2015 to January 2017

Configuration of new company website and client specific websites.

Converted content and images, client logos and specific company documentation

LifeRay portal development, QA/UAT testing within Agile/Scrum methodology.

Created company and departmental process workflows utilizing MS Visio.

Gathered requirements for new client implementations related to website configurations.

Created and maintained documentation for website configuration.

Assisted in brainstorming and creating new website content.

Utilized Jira system for issue and project tracking.

Business Analyst/Project Coordinator – PMO/Implementation - LifeCare, Inc, Shelton, CT

August 2012 to January 2015

Gathered requirements from stakeholders for documentation.

Point person for company implementations – Service agreements, SLA’s, client reporting, dedicated phone and email accounts, website customizations and eligibility file maps.

Managed multiple accounts from start to finish for new clients.

Completed daily helpdesk tasks and ran eligibility files for verification of service for client’s employees.

Created company and departmental process workflows utilizing MS Visio.

Created/maintained SharePoint files utilizing MS InfoPath.

Created departmental presentations utilizing MS PowerPoint.

Conducted project meetings for new implementations of client companies.

Created and maintained departmental standards and procedures documents.

Business Systems Analyst – IT - LifeCare, Inc. Shelton, CT

April 1999 to August 2012

Served as Project manager for CIO – maintained multiple project schedules, status reports, monthly KPI reports, IT business plans and projections.

Gathered project requirements from stakeholders to translate into documentation/used cases for developers.

Created and maintained departmental standards and procedures documents.

Created company and departmental process workflows utilizing MS Visio.

Created departmental presentations utilizing MS PowerPoint.

Utilized SQL/Crystal to develop internal and external reports.

Assisted in the design, development, and implementation of internal CRM application.

PeopleSoft Security Administer for CRM application.

Assisted in the maintenance of homegrown VB.net application.

Assisted in maintenance and development of ERP application for Finance department.

Performed QA tests on applications when requested.

Trained end users on new features of internal applications.

Help Desk and Customer Support when needed.

Data extraction for departmental reporting.

Associate Operations Specialist – LifeCare, Inc, Shelton, CT

November 1997 to April 1999

Provided Administrative Assistance to Operations Director and other department personnel.

Point person for inventory control and tracking of daily shipments purchases and returns.

Managed fulfillment warehouse and product inventory control standards.

Worked with external vendors on pricing and ordering options for items used in company’s products.

Legal/Closing Secretary - Greenberg, Hurwitz, Cooper & Silverman PC, New Haven, CT

January 1997 to September 1997

Closing secretary for home equity loan department scheduling.

Processed all legal documentation attached to closing.

Handled distribution of funds for payoffs and final disbursement of funds to borrowers.

Data Entry/Administrative Assistant Beazley Real Estate, New Haven, CT September 1996 to January 1997

Administrative Assistant to President, Vice President of Company.

Maintained real estate listings in MLS database and updated documents associated with the agent’s properties and assisted agents in managing listing from start to finish of the sale.

Administrative Assistant Transcontinental Management, Inc, Oceanside, CA

June 1995 to August 1996

Administrative support for 5 property managers, General Manager and President.

Responsible for all company correspondence, filing systems, and transcription of board meetings.

Handled office and Association’s mail/banking, production of monthly newsletters, and board meeting presentations.

Unit Diary/Administrative Assistant U. S. Marine Corps, Various Duty Stations

January 1990 to January 1994

Responsible for battalion payroll, and accounting for all entries in Unit Diary System.

Managed Unit Diary team, performed monthly audits of teams work and achievements.

Administrative Support to Office NCO and Admin Officer.

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