OBJECTIVE

To obtain a challenging position with a successful company that will allow

me the opportunity for professional growth, while utilizing my proven

technical and interpersonal skills to meet and exceed the company goals.

PROFESSIONAL SKILLS

Technical Office Bookkeeping

Windows XP/2000/7/8/10 Keyboarding (60 WPM) Payroll Calculations

MS Office 2010-2016 Business Letters/Memorandums Accounts Payable

Perforce Filing Accounts Receivable

Dreamweaver Spreadsheets Ledgers

GIT/SVN Multi-line Telephone Systems Invoices

Android (all versions) Time Management

Mobile device testing Ten Key (200 KPM)

Common Browsers Sales

iOS (all versions) Fax

Android development Copier

Photoshop

TCP

PC Hardware

802.11b, g, n, ac

HTML/PHP/MySQL/Java

Python/Perl

IDEN/GSM/UMTS/CDMA/LTE

Metastorm

Jira

Linux

ATTRIBUTES

. Self-disciplined versatile individual with a strong team orientation.

. Excellent customer service skills, PC skills, writing, and

communication skills.

. An adaptable learner with the ability to multi-task and pay attention

to detail.

. Proven abilities to work in fast pace environments, maintain client

loyalty, and grow client relationships.

. Experienced in project management, team building, staff motivation,

and leadership.

. Knowledge and experience with knowledge management systems, basic

programming, MS Office and multimedia software.

. 100% positive attitude!

EDUCATION

Business Computer Training Institute, Fife, WA December, 2001

Certificate of Completion in Integrated Computer Applications

NRI, Washington, DC 1998

Computer Programming (Basic, C, and Visual Basic).

EXPERIENCE

Wireless Data Tech Support, WDS Global, Kirkland, WA 06/2005 - 03/2017

. Helped create, edit, update, and maintain four internal and two

external knowledge databases.

. Personally researched, tested, and authored over 1000 how-to, faq, and

troubleshooting articles.

. Designed a web site to test the capabilities of mobile devices.

. Performed over 600 capabilities tests per device on over 1000 mobile

devices and maintained a database of results.

. Created many tracking spreadsheets to improve team productivity.

. Answered High volume of calls in a large inbound call center.

. Provided Tier 3 Data tech support for Verizon Wireless customers.

. Troubleshot PDA, Broadband cards, Laptops, Desktop PCs, and Mobile

phone issues.

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