Suchismita Nayak

Email: aczjfg@r.postjobfree.com

Phone: (M) +91-840*******

EXPERIENCE SUMMARY

Young, energetic and result-oriented Graduate Professional in telecom having 4.5+ years of experience in admin of Customer services & solution.

A competent TECHNOLOGY offering insightful Customer Support & solution of sap programming of skills across the respective domain determined to carve a niche in a telecom industry, currently associated with nokia.

Currently associated with Nokia Pune (MH&GOA) as O&M-IMSI operation Eng.

Deep understanding of Telecom domain with focus on delivering business solutions.

Proven ability to be a strong professional with the sound knowledge of the new technologies and advanced applications.

Self-motivated, hardworking, dedicated with ability to understand and meet the time lines; highly ambitious and very good understanding of organizational needs.

ACHIEVEMENT

Appreciation Award for handled & co-ordinate with Project implementation in NOKIA in Pune March 2014 & 15.

Career Related Skills

Preparation of Transaction Document.

Handle customer calls and enquiries Operation & Maintenance.

Provide quotations and information of the products Integration & Configuration.

Fault Analysis.

Troubleshooting Ability

Customer Service

Client Relationship Management

Quality Control

Technical Support

Technical Proficiency

MS Office

Operating System 9x / XP/windows 7

Nokia Flexi BTS Manager Version 3.0/4.1

FlexiHub Manager Version 3.0/4.0

Ultra BTS Manager Version 7

Ultra SiteHub Manager

Nokia Hopper Manager(Nokia M/W s/w)

Web browser for IP-10

Citrix applications(2G,3G,FPH)

Professional Experience

nokia (wtil ):-

As Admin:- (5th APR 2014-At present)

Deep understanding of Telecom domain with focus on delivering business solutions with all employees.

Proven ability to be a strong professional with the sound knowledge of the new technologies and advanced applications.

Self-motivated, hardworking, dedicated with ability to understand and meet the time lines, highly ambitious and very good understanding of organizational needs.

Tracking Daily basis active alarms (2G/3G), BL-TRX,TRX Deletion & recreation, EDAP, FPH active alarms, cell outage (2G & 3G), Transmission Tracker, FPH Audit & work order report.

Monitoring BTS Quality Alarms & clearing the fault for better call output from the site.

Co-ordinating with different IP vendor for infra issues.

Telecom Passive Infrastructure, Deployment and implementation of Cell sites, Quality audit and Infra Operations & Maintenance.

Coordination with regional team.

Responsible for coordination and handling of overall 2G+3G sites O&M as well as project (Includes implementation of WBTS and IP Radios).

Daily coordination with WH team and the material availability for 3G,2G and Transmission related equipment.( Ceragon,flexi packet,HUAWEI).

Coordination with central logistic team for timely delivery of Material, coordination with client for Material shipment and deliveries.

Coordination and planning with customer for ordering of local installation material.

Coordination with central logistic team for timely delivery of Material, coordination with client for Material shipment and deliveries.

Coordinating with Customer regarding site issues/call quality issue.

Making the quality reports for the roll out sites.

Attending Training programs for myself & also trained to colic engineers for new arrival equipments.

Coordination with the Vendor & Infra Team for providing the monthly OHS report against the site.

Preparation of Daily Progress Report of various site of assigned BSC&RNC.

To collect DAR & PM from every engineer in every day & as share with CM & customer.

UNIMECH ENGINEERING:- (12TH JAN 2011 – 15TH APR 2014 )

As Customer Relationship Manager:-

Key Deliverables:

Efficiently monitoring and handling one city having 2000 customer in Raurkela cluster.

Tracking Daily basis fault of customer, service Audit report & work order report.

Monitoring the fault Alarms & clearing the fault for better call output from the site.

Co-ordinating with different customer vendor for infra issues.

Coordinating with Customer regarding site issues.

Defining cell data and changes in new modification & advantages of equipment.

Providing of material despatch for new installed cellular sites.

Responsible for create the good envermental in customer end.

Carrying out AT up to customer satisfaction.

Educational Credentials

MBA in SAMBALPUR University from 2012 .

Graduate in Arts passed from University OF SAMBALPURGOVT COLLEGE PANPOSH, RKL-4, Orissa Board in 2011.

CHSE from University OF SAMBALPURGOVT COLLEGE PANPOSH, RKL-4, Orissa Board in 2008.

HSE from CHHEND colony high school, Rourkela, Orissa Board in 2006.

PGDCA passed from Raurkela institute of technology at 2011.

Personal Details

Date of Birth: 22th Apr 1991

Languages Known: English, Hindi & Oriya.

Hobbies & Interests: Listening music, Driving

Father’s Name: KHAGESWAR NAYAK

Address: AT-Aditya Appartment, kalakhadak roard, Near Chandra mahuli garden,wakad, Pune-411057, Maharashtra

Reference:

I hereby declare that the information furnished in the above is true to the best of my knowledge and belief.

Date:

Place: Pune (M.H.) SUCHISMITA NAYAK

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