Insurance Support
Resume:
Donna Ensman
**** ****** ***** 419-***-****
New Albany, OH 43054 ***********@*****.***
SUMMARY
Senior Mainframe Programmer Analyst having over 30 years of IT experience with expertise in mainframe development and maintenance projects with technological landscape of COBOL, JCL,CICS, VSAM, MVS, OS/390, TSO/ISPF, DUMPMASTER.
2 years of experience with the AS/400 platform, SQL, EASYTRIEVE and CHANGEMAN.
Expertise in Insurance domain specializing in the P & C Insurance industry in commercial and personal insurance lines.
Expertise in SDLC process, analysis, design, development, testing, implementation, troubleshooting and production support of Mainframe Applications.
Expertise in handling on-call responsibilities on a nightly and rotating basis.
Expertise in defects handling at various phases of testing such as system and integration testing, user acceptance testing, managing dependencies of cross-functional teams.
Very good experience with working in Onshore-Offshore Development model.
TECHNICAL KNOWLEDGE
COBOL II CICS TSO MVS
FILEAID JCL VSAM OS/390
TSO/ISPF DUMPMASTER AS/400 SQL
EASYTRIEVE CHANGEMAN ABEND-AID
EXPERIENCE
Cognizant, Gahanna, OH 2014 - 2016
Client State Auto
Product Consultant - Technical (2014 – 2016)
Lead Developer for Commercial Lines V7 PMSC/CSC Legacy System
CICS, VSAM, TSO, EASYTRIEVE, MVS, COBOL II, CHANGEMAN
Primary duties included:
-System support, maintenance, modifications and problem resolutions.
-Provide technical knowledge support and documentation
-Conducted daily team meetings with the offshore technical staff
-Supervisor of onshore developers
-Review work of the offshore developers
-On-call duties and verification of on-call documentation by offshore
-Following up with staff on Abends and On-call problems
Donna Ensman 419-***-**** Page Two
CSC (MYND (PMSC)), Ontario, OH 1998 - 2012
ALR Developer/ Business Analyst (2010 – 2012)
POINT CPP Offering Lead for Commercial Auto and Garage
System support, rate revisions, maintenance, modifications and problem
Resolution. Primary duties included applying all updates coming from
ISO including rate revisions, form revisions, changes in rating and stat
Changes
Applications Development Programmer Analyst (2001 – 2010)
PMS Version 7 Commercial Auto, Personal Auto and Homeowners
Front end system support, rate revisions, maintenance, modifications
And problem resolution. Primary duties included rate revisions, daily file
Search and edits programming in COBOL
PMS nightly cycle on call duties on a rotating basis.
Technical Consultant (1998-2001)
PMS Version 7 Commercial Lines – Auto, Garage, CPP and WC
Front end system support, maintenance and problem resolution in COBOL Language. Primary duties included rate revisions, dec page revisions, and online quote support.
Nightly cycle on call duties on a rotating basis.
Conversion of WC from PMS System to new system outside of PMS
Shelby Insurance Group, Shelby, OH 1980 - 1998
SR Programmer/ Analyst (1985-1998)
PMS Version 7 Commercial Lines Support
Front end system support, rate revisions, maintenance, modifications
And problem resolution. Also supported declaration page processes for
All of Shelby’s Commercial products and Workers Compensation for
All 13 states. In charge of updating and maintaining North Carolina Facility
Reports and files sent to the Bureau.
A member of the Y2K modification team.
A member of the MVS conversion team.
PMS nightly cycle on call duties on a rotating basis.
PMS Version 7 Commercial Lines Implementation Team
Customized system per user requirements for Commercial lines rating,
Donna Ensman 419-***-**** Page Three
Audit processing and Declaration page output working closely with user
Community.
Also a member of the requirements team for implementation of a new
Commercial product BOP (Business Operating Policy) working with the
Users and the consulting company to create requirements for implementing
The BOP product into our system.
PMS Version 4 Commercial Auto, Personal Auto, Homeowners s Support
Front end system support, rate revisions, maintenance, modifications
And problem resolution. Also supported declaration page revisions for
All of Shelby’s Personal lines products as well as ID cards, Cancellation
Notices and the North Carolina Facility Reports.
EDUCATION
Associate Degree in Data Processing
North Central Technical College, Mansfield, OH
PROFESSIONAL DEVELOPMENT
INS General Insurance Designation from the Insurance Institute of America
AAM Associate in Automation Management Designation from the Insurance Institute of America
Completed Classes at Corporate Training Center: ALR (All Lines Rating) Basics, SQL for POINT IN, BASSYS Files (POINT IN), AS/400 Queries (Ad Hoc Reporting), Policy Processing for POINT IN, XML Concepts, Negotiating Skills for Project Managers
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