Customer Service Manager

HAVE YOU FILLED YOUR POSTING YET? This is an exact fit for what I have in

my past experiences. I need a career not a job. If you look at my past 3 of

* ******** ********* * ****** with are now out of business. I have the

professional references to uphold my expertise and experiences. I strive in

this environment.

Bill Meder

107 Allison Drive

Fountain Inn, S.C. 29644

Email: *******@*****.***

Cell# 864-***-****

*Objective*

Goal-oriented manager with extensive background in coordinating efficient,

safe and cost-effective operations. Adaptable problem solver with the

ability to predict and anticipate problems and clarify issues to minimize

company impacts. Expert in analyzing existing operations and incorporating

systems or strategies to improve overall performance. Integrate exceptional

leadership, communication and organizational skills, as well as strengths

in human resource management and customer service.

*Skills*

Career history of maintaining 100% OSHA and DOT compliance

Strategic operational planning

Leading and motivating staff

Training, development and team building

Account management, retention and customer service

Cost control and productivity improvement

Safety and policy development

Load planning and route scheduling

*Experience*

Transportation Consultant/

Self-Employed

8/2013 to 1/2014

§ Develop action plan for increasing revenues in a LTL load-to-deliver

model for ITS, Inc. Soliciting customer and third-party business to fill

partial loads to deliver direct. Created policies and procedures for new

hires and well as existing office paperwork flow.

VitranExpress

6/2012 to 8/2013

§ Terminal manager- Responsible for hiring all hourly employees, promoting

sales efforts and preserving fully- staffed facility at GSP. GSP facility’s

bill count and revenue increased by 40% while employed.

Transportation Consultant/ Self-Employed

4/2012

to 6/2012

§ Responsibilities included restructuring of company policies and

procedures, direction of DOT compliance, negotiated contract rates with

leasing companies to expand fleet of tractors and trailers for Carolina

Shavings.

Terminal Trucking

9/2011 to 12/2011

§ Managed overall operations for Transportation Company. Duties included

hiring of drivers and dock workers. Managed sales representatives and

ensured OSHA/ICC regulations were met daily. Facility produced revenues

that exceeded monthly sales quotas while employed. Managed fleet

maintenance through outside vendors and established pricing maintenance

repairs.

New Century Transportation 4/2005

to 7/2011

§ Initiated start- up company for Rude Carriers as a Terminal Manager to

provide less than truckload and truckload shipments services for the

Upstate area. Managed 8 local drivers and one staff person picking up over

500,000 pounds of less than truckload shipments daily. We generated over

$8 million of revenue annually. I was responsible for OSHA compliance, DOT

requirements, hiring practices, and fleet and facility maintenance.

Quality

Logistics 1/2002

to 6/2004

-

Initially started as an account representative and was moved to a

Warehouse Manager in charge of inventories and movement of customer’s

products. I was also involved in the operations of the company: overseeing

dispatching, billing, customer services requests, OSHA and safety practices

for the company.

*Education*

University of South Carolina, Business Administration

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