Sales Customer Service

GhadirRustom

*** **** ** *, *******, ON M*V *G*

E-mail: aczjb7@r.postjobfree.com * Mobile: 647-***-****

OBJECTIVE: Seeking for a position of Account Executive utilizing my skills and knowledge to make profitable contributions

SUMMARY OF QUALIFICATIONS

• 5 years of successful Sales and Customer Service experience as an Account and Business Development Executive with financial companies

• Product and market knowledge with proven experience with Forex, CFD, Gold, WTI, Brent, Equities and Indices

• Sales and resulted oriented with demonstrated experience in business and account development, achieving sales goals for generating profit for financial companies

• Strong sales skills with knowledge of full sales cycle from prospecting to after-sales services

• Strong communication and interpersonal skills to build trustful relationships with clients, brokers and money managers

• Proven work experience with customers from different backgrounds and countries/regions including UK, Russia, India and Middle-East

• Experience with online and mobile trading platforms including MT4, Alpha Trader and Flash Trader

• Skilled in using social media including Facebook, Twitter and LinkedIn for networking

• Knowledge of Know Your Client (KYC) and Anti-Money Laundering (AML) rules, Account Opening Procedures and Customer Relationship Management (CRM)

• Currently preparing for Canadian Securities Course (CSC)

• Languages: English and Arabic

RELEVANT SKILLS AND EXPERIENCE

• Converted warm and cold leads (potential clients) generated from CRM into live online trading accounts and over-achieved monthly sales targets with reference to the total investment deposit amount as given by management

• Approached potential client over the phone to familiarizing them with the products and services as well as educating them about the Forex market

• Assisted clients through the account opening process and conduct KYC to ensure in compliance with the AML regulations

• Responded to customer inquiries involving their accounts and various requests such as opening the Islamic accounts, changing the leverage, and the choices of fixed and variable spread

• Closely worked with the Back Office and Compliance department to track the progress of Live Account approval and openings, ensuring they are timely done for customers to start trading

GhadirRustom

• Performed follow-up phone calls to notify clients that their account has been opened, asked clients to fund the account via wire transfer or credit card payment to get ready for trading

• Performed prospecting activities to approach potential Introducing Brokers (IB) and Money Managers (MM) using social media (Facebook, LinkedIn, Twitter

• Liaised and negotiated IBs and MMs on the terms of agreements and assisted with the application process

• Responded to IB’s and MM’s inquires involving client applications, accounting, technical issues, and comprehensive compliance matters

WORK HISTORY

FX / CFD Senior Account Executive (Middle-East Region) 2016 - 2017

WorldWideMarkets, Dubai, UAE

Senior FX/CFD Business Development Manager (GCC) 2015 - 2016

Amana Capital, Dubai, UAE

FX/CFD Business Development Account Manager (MENA) 2014 - 2015

Noor Capital, Dubai, UAE

Account Executive 2011 - 2014

GKFXFinancial Services Ltd UK-DMCC, Dubai, UAE

Sales Executive 2009-2011

Bell Flavors & Fragrances, Dubai, UAE

PROFESSIONAL COURSES

Anti-Money Launderingfor Investment Firms 2013

Thomson Reuters

Customer Relationship Management (CRM) 2011

GKFX-Financial Services

Accountant courses of Al Ameen Program 2009

Proficient in the Use of MS-Office (Word / Excel / PowerPoint) 2007

New Horizon Institute

EDUCATION

BA Program in Project Management 2006 - 2010

Damascus University, Damascus, Syria

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