Customer Service Sales
Resume:
Holley M. Ross
Salinas, CA. 93906
Email: aczjat@r.postjobfree.com
Experience:
March 2016 - February 2017
Grower Accounting Specialist
Growers Transplanting, Inc.
360 Espinosa Road
Salinas, CA. 93907
Assists Controller with special projects
Assists both Accounts Payable and Receivables when Permitted
Generates Invoices for customers
Processes Credit References
Matches invoices and back up together for posting
Posts invoices in system
Contacts customers with questions on Statements and/or invoices.
Provides Customer Service to all internal and External customers
Manages customer spreadsheets, transplanting schedules and emails.
November 2015 – March 2016
Sales Coordinator
Growers Transplanting, Inc.
360 Espinosa Road
Salinas, CA. 93907
Provided Customer Service to all internal and External customers
Entered Sales Orders into system and provides orders to sales person and seed office.
Manages customer spreadsheets, transplanting schedules and emails.
Relays information to customer regarding order status.
Generates weekly Sales Reports
Attends Weekly meetings on Production activity.
Shipping and dispatching when needed during peak season
Back up to Shipping Coordinator, seed office, &/or Accounting Department when permitted
Provides Reports to customers for locations of their product and seed.
Assists Sales team with order processing and creating codes in the Navision System.
April 2015 – November 2015
Grower Accounting Lead
Growers Transplanting, Inc.
360 Espinosa Road
Salinas, CA. 93907
Handle Supervisor calls when needed
Runs JET reports, report to upper management, and assist with work flow
Process Credit memos, Debit memos, and invoices as needed
Gather documents to ensure proper records are billed accordingly
Posting payments to customers account, prepare deposits and investigate discrepancies
Print statements and distribute accordingly either email and fax, as necessary
Assist with Special NAVISION Projects as needed
Contact customers for Collections on Past Due activities
Maintain customer files by updating all pertinent information to customer card
Reconcile accounts for customers utilizing resources
Provided Customer Service to all internal and External customers
October 2014 – April 2015
Grower Accounting Clerk
Growers Transplanting, Inc.
360 Espinosa Road
Salinas, CA. 93907
Gather documents to ensure proper records are billed accordingly
Contact Customers to verify acres, beds, and plants
Investigating discrepancies
Print statements, invoices and delivery reports, email and fax, as necessary
Back up and assist supervisor when needed
Reconcile accounts for customers utilizing resources
Provided Customer Service to all internal and External customers
Contact customers for Collections on Past Due activities
June 2013 – October 2014
Credit/Collections Analyst
NewStar Fresh Foods
126 Sun Street
Salinas, CA. 93901
Research discrepancies, assign adjustments to deduction management and process write offs within threshold authorized by manager
Print statements, invoices and copy bills of lading, email and fax, as necessary
Gather all pertinent information to file claims for disputes according to customer requirements
Write off over and short payments per management approval in deduction management/customer ledger
Maintain customer files by scanning all pertinent documents to customer card
Reconcile accounts for customers utilizing on line resources
Experience posting payments, preparing deposits and investigating discrepancies
Computer abilities in Word, Excel and Outlook. Navision, Foodlink, and Itrade knowledge
Create credit and debit memos and apply accordingly
Back up and assist supervisor when needed
October 2012 – May 2013
Strawberry Inventory Assistant (Temp)
Robert Mann Packaging
340 El Camino real South, Building 36
Salinas, CA. 93901
Responsible for ordering Strawberry Clamshells, baskets, trays and miscellaneous product for 10 locations.
Provided Customer Service
Coordinated deliveries between sites
Managed inventory levels between sites
Assisted Sales with daily inventory reports
Answered phones and filed
Processed phone orders
Filled in where I was needed
November 2008 – October 2012
Administrative Assistant/Accounts Receivable
Laser Devices, Inc.
70 Garden Road
Monterey, CA. 93940
Research discrepancies, assign adjustments to deduction management and process write offs within threshold authorized by manager
Print statements, invoices and copy bills of lading, email and fax, as necessary
Gather all pertinent information to file claims for disputes according to customer requirements
Write off over and short payments per management approval in deduction management/customer ledger
Maintain customer files by scanning all pertinent documents to customer card
Reconcile accounts for retail customers utilizing on line resources
Experience posting payments, preparing deposits and investigating discrepancies
Coordinated IT Requests for the company
Provided customer service
Processed and distributed all mail throughout the company
Assisted accounts payable when needed
Processed new sales orders
Provided customers with weekly/monthly statements
Answered phones
December 1999 – October 2008
Senior Fraud Investigator
HSBC
1441 Schilling Place
Salinas, CA. 93901
Provided customer service
Contacted customers to verify activity on accounts
Ran reports for credit bureaus
Assisted team members when needed
Took supervisor calls when needed
Processed fraud claims and worked with law enforcement to obtain video footage
Reversed fraud charges for customers
Worked closely with the credit bureaus to remove fraud activity
Completed Timesheets for payroll
Assisted other units when needed
Back up to Unit Supervisor
References available upon request
Contact this candidate