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Customer Service Process

Location:
RS, Brazil
Posted:
March 29, 2017

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Resume:

Anderson Ribeiro Tsuchiya

E-mail: aczj33@r.postjobfree.com Caio Miranda Street 130, Santo André District

Mobile.: +55-51-993**-**** / +55-51-981**-**** São Leopoldo, RS - Brazil . - CEP 93044-570

41 years – Married – 2 Children

Qualifications

Experience of 16 years in aluminum casting with knowledge in a sand mold, permanent mold, die casting process.

Knowledge in hot/cold box and shell process.

Mold design for aluminum casting in the sand, permanent mold and high pressure process.

Design casting process including pattern, gating and riser.

Knowledge in high production of cylinder heads produced by gravity process.

Technical analysis of product modification request by customer.

Provide technical support to production, quality and sales departments as well as customers

Product and process optimization in order to cost reduction and productivity improvement.

Prepare and manage technical documents such as process sheets, drawings, pattern layout reports, simulation results etc.

Expertise on solution of problems in the production.

Experience with the elements of PPAP (PFMEA, Process Certification, etc.)

Knowledge in machining process and fixtures.

Experience in automotive industry.

Profile hands on.

Experience in floor manufacturing

Focused on setting corporate goals and achieving results

Responsabilities

Education

Definition and management the annual investment plan.

Research, develop and introduce new technologies on production.

Value Stream Mapping for the purpose of actions for cost reduction.

Drive the root cause analysis for the quality deviations with 8D methodology.

Reduce process variation through the collection and analysis of data using Standard deviation and CpK analyses, identification of the root cause of variation, and development of corrective actions.

Support lean and process management goals.

Continuous improvement of productivity and scrap.

Analyze and interpret technical procedures, specifications, and blueprints.

Write reports, business correspondence, work instructions, and procedures

Responsible for updating the Engineering documentation as Flow Diagram, FMEA, Control Plan, IT's and etc.

Monitor the life of the tooling in production.

MBA in Project Management, October 2012.

Graduate Mechanical Design - 2001 - Fatec - Sorocaba.

Professional Experience

April/13 - Actual Stihl Ferramentas Motorizadas– São Leopoldo- RS.

Methods and Process Analyst.

Responsible for the Process of products in aluminium manufactured in Die Casting Process.

Responsible for the Process of products in magnesium manufactured in Die Casting Process with hot chambers machines.

Responsible for management of investment plan for the foundry plant.

Provide support for problem solving, defect analysis and technical investigations.

Develop and maintain control procedures and audit protocols to ensure critical processes stay within acceptable range.

Working with site manufacturing and foundry process teams, to stabilize and then improve the effectiveness and efficiency of foundry processes as measured by safety, quality, productivity and cost.

Results

Internal scrap reduction from 3,2% to 1,7%.

Cycle time reduced in 16% in aluminium die casting machines.

Operation cost reduced in 19% in magnesium foundry.

Attracting more than 10 new business for the foundry unit in the last 02 years.

Sep/10 - March/13 Nemak Brazil– Betim- MG.

Methods and Process Analyst Sr.

Responsible for the Product / Process of aluminium cylinder heads manufactured in permanent mold process.

Responsible for the Product / Process of aluminium Clutch House, Gear house and Oil Pan manufactured in Die Casting Process.

Responsible for customer and vendor communications in process issues.

Responsible for foundry process definition, performance and improvements.

Responsible for management the Engineering documentation.

Results

Internal scrap reduction of 13% to 4,5% on the cylinder heads production cell “A” and productivity improved in 30%.

Internal scrap reduction of 21% to 6% on the cylinder heads production cell “B” and external scrap reduction of 33000 ppm to 7000 ppm.

Internal scrap of 2,6% for the Clutch House Family.

Oct/06 – Sep/10 Foundry Axe Industrial – Indaiatuba - SP

Development Engineering Coordinator

Responsible for Product Development, Tools and machines design and customer service.

Results

Reductions of 100 to 45 days the lead time for development of raw parts and reduced from 150 to 90 days the lead time for machined parts (on average).

Manufacturing Prototype machined in sand cast aluminum in 35 days.

Up to 90% punctuality of developments.

March/2003 a Oct./06 Foundry Axe Industrial – Indaiatuba - SP

Mechanical Designer

Tool designer for aluminum casting machines and devices.

Results

Reducing the numbers of try-out for the tooling approval.

Reduction of dimensional tooling rework.

Optimization of design tools to reducing the time internal tool setup.

Design and manufacture foundry machines in-house in order to reduce their cost.

Jan/02 a November/02 Foundry Axe Industrial – Indaiatuba - SP

Designer

Product and tools 3D modeling.

Product and tools drawing.

Support in maintenance and machining.

Courses and other activities

Job rotation on Nemak Monterrey México. 2011.

Buhler AG: Process Analysis, Die Casting Machines Maintenance and Basic Hydraulic.

LEAN GREEN BELT: Garret/ Honeywell.

ISO TS16949: Internal course.

INGLÊS: Yazigi (advanced).

SOLIDWORKS 2004 : Assessocom.

AUTO CAD R14: Ejem.

Automobile mechanic: SENAI.

Informações adicionais

Ability to analyze and interpret technical procedures, specifications, and blueprints.

Ability to write reports, business correspondence, work instructions, and procedures.

Ability to effectively present information and respond to questions from manufacturing employees, peers, leadership team, and vendors.

Ability to coach and lead teams as well as be a team player



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