IRENE G. RAMOS

**** ****** ****** *****, ***. *** Mobile: 915-***-****

El Paso, Texas 79936 aczj2n@r.postjobfree.com

OBJECTIVE

To obtain a position utilizing over 20 years of work experience in fast-paced, customer-driven environments. Possess extensive knowledge of customer service, office administration, and related support operations, with a proven record of developing cooperative relationships to accomplish organizational objectives. Fluent in English and Spanish

PROFESSIONAL EXPERIENCE

EDUCATION /

TRAINING

EL PASO COUNTY CLERK, El Paso, Texas 2016– Present

ELECTION ASSISTANT

Enter and scan data corresponding to voters personal documents; determine and verify data on qualifications for voters. Organize documents for individuals to ensure proper customer service throughout.

Scanning and verifying images, improving voters’ experience, perform administrative support tasks such as proofreading, transcribing handwritten data; operating calculators or computers to coordinate with invoices, and other documents.

Answering the phone to take messages or redirecting calls to appropriate personnel.

EL PASO CENTRAL APPRAISAL, El Paso, Texas 2015

OFFICE ASSISTANT

Receptionist responsible for directing tax voters to correct departments with physical visits and phone calls.

Collected and mailed individual letters; served customers by backing-up receptionist; answered questions; forwarded messages; confirmed customer orders; kept customers informed of order status.

EDIBLE ARRANGEMENTS, El Paso, Texas 2014

CUSTOMER SERVICE / CREW MEMBER

Prepared work area and fruit as needed for production. Sliced fruit and arranged baskets.

Received work orders and prepared baskets to customer specification. Follow guidelines, policies, and procedures to ensure the best quality. Provided excellent customer service.

TIME WARNER CABLE, El Paso, Texas 1983 – 2013

CUSTOMER SERVICE REPRESENTATIVE

Managed the direct marketing of Time Warner bundled phone & DSL internet packages, cable programming and equipment, and high definition service to both potential and existing customers.

Oversaw all activities related to customer service, new and existing client development, retention, billing and collections, and sales support functions.

Provided training for all new employees on all policies, procedures, and organizational practices; managed the professional development of the staff to ensure that all organizational standards were met and maintained.

Key Achievement:

Consistently ranked in the top 3 out of 109 Customer Service Representatives for the entire Mid-West region including nominations for the regional “Excellence Award”.

Diploma, Ysleta High School, El Paso, Texas

Customer Service, Sales/Service Strategies, Office Automation

Personnel Development, Inventory Management, Problem Resolution Marketing, Accounts, Management, Process Improvements

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