Kelly Fontenette

*** ****** **** *****, ********, Texas 77477

281-***-**** aczj22@r.postjobfree.com

SUMMARY

Highly motivated support professional with 18+ years’ experience. Strong verbal, listening, and written skills. Comfortable interacting with all levels of organization and public. Able to negotiate and problem solve quickly, accurately and efficiently. Adept at multitasking to achieve individual and team goals. Committed to quality and excellence.

PROFESSIONAL EXPERIENCE

UPS

February 2018-Present

Part-Time Flex Dispatch Supervisor

This management position involves directly supervising seven to ten part-time Package Handlers. Part-Time Supervisors train, develop, and hold their workgroups responsible for safety, production and attendance. The Part-Time Operations Supervisor impacts the organization by contributing to the continued growth and profitability of UPS by maintaining the highest standards for account productivity, accuracy, customer service, organization, communication, cooperation, and safety. The Part-Time Operations Supervisor provides innovative and effective leadership and cultivates a functional working relationship with all levels of personnel throughout the organization.

UPS

November 2017- December 2017

Temporary Driver Helper

The driver helper works in conjunction with the driver to expedite delivery of the packages from the truck to the customer

Temporary driver helpers assist UPS drivers with organizing and delivering the packages from the vehicle to the customers’ door.

Bruce L. Halbridge, M. D. P.A.

Obstetrics and Gynecology

April 1998 - September 2016 (Business closed)

Practice Manager/Administrative Assistant

Manage Practice Serve as an intermediary between the doctor/owner and the everyday activities of a medical practice.

Design and implement office policies

Human Resources function -Recruit, orient, and train employees, and evaluate staff performance

Benefits coordinator

Prepare/approve staff work and time off schedules

Type reports, billing and follow-up for legal clients

Monitor all billing activities to identify problems and trends, medical billing and coding, electronic billing (follow-up, reviewing claim logs, daily, weekly, and month/year end reporting)

Oversee business operations/cash operations, oversee all aspects of accounting functions; accounts receivable/collections/payables/payroll

Approve write offs

Act as backup to receptionist, insurance biller and other employees when needed

Maintain clinic budget

Review all insurance company contracts, and determine when rate increases or decreases are required to keep in step with local market and to maximize revenues

Medical/Legal research

Maintain medical record following HIPPA guidelines

Order supplies and Inventory control

Prepares packages to be mailed via- USPS, Fedex, or UPS

Coordinate and oversee all office machines, and troubleshoot IT issues to IT department

Credentialing for physicians and physician extender credentialing

Interact professionally with staff, physician, patients, and others

Perform other duties as assigned

Comcast Cable

June 2007 – October 2008 (Part-time evenings)

Customer Account Representative- Call Center

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

TECHNICAL SKILLS

Notary Republic

Strong organizational skills and interpersonal skills

Excellent computer skills

Excellent verbal and written communication skills

Ability to prioritize responsibilities

Highly proficient in Microsoft Word

Type 45-50 wpm

Strong knowledge of Quickbooks

Basic knowledge of Epic Billing System

Strong knowledge of ICD-9 and ICD-10 coding system

EDUCATION

National Education Center- Bryman Campus

Major in Business

Graduated in 1991

Bradford Business School

Major in Accounting and Secretarial

Graduated in 1989

Houston Community College

Attended in 1986-1987

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