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Quality Assurance Customer Service

Location:
Round Hill, VA, 20141
Salary:
1.00
Posted:
March 29, 2017

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Resume:

Resume for Janice McKenzie, RN, BSN, MA

WORK EXPERIENCE: 2017

Temp Psychiatric Nurse - Dec 1, 2016 to March 31, 2017

Assessing individuals before they see the psychiatrist

Assisting with medications per policy and standards

Attending staff meetings

Janice McKenzie, RN, BSN, MA

aczj1h@r.postjobfree.com

301-***-****

Chantilly Virginia

GOAL: Seeking a professional home where goals and communication are effective in a positive and professional environment

OFFERING: A high level of communication and professionalism with previous experiences in administrative, clinical and education roles in the community arena. NOTE: Contract work has provided a venue to gain a vast range of experiences WORK EXPERIENCE: The following experiences have been in 2016 Case Manager

Client assessments for Medicare waiver

Complete required supervisory reports

Creation of spreadsheet to organize priorities

Liaison with doctors and other professionals

Upload information into EMR, Keppro

Flu Clinic / Camp Nurse / Wellness Clinic– different companies-seasonal

Act as a resource for clients, family members and employees

Conduct one on one education for BP, cholesterol and diabetic results

Oversee diabetic care for children and preventing emergency incidents

Provide flu shots and emergency care

Mental Health Nursing

Working with the psychiatrist during client assessments to update medication changes onto the computer

Review all medications for accuracy and report errors to house supervis

Give medications following protocol

Resume for Janice McKenzie, RN, BSN, MA

WORK EXPERIENCE: The following experiences are from 2004 to 2016 CNA Instructor (quit due to not being paid) -September 2015 to January 2016

Gave clinical training and lectures

Prepare students for the State CNA examination

RN Workers Compensation Case Manager - MHayes May 2013 to June 2015

Analyze medical data/liaised with team members to facilitate return to work

Submit routine reports summarizing activity and progress

Visit injured employers to assess, gather information, teach, etc MRI Clinic Nurse Reston - (part-time evening) September 2012- December 2014

Intervene with challenging clinical situations

Take phone orders and place IV locks

Medical Record Abstractor Contractor - 2 contract seasons - Jan. to June

Conduct medical record review and concurrent chart data abstraction;

Select and collect data from medical charts matching core measure sets Quality Assurance Coordinator - Jewish Social Services May 2010 to May 2011

Actively engage staff in education and changes

Ensuring studies, incidents, and complaints are analyzed for trends with plans

Independently conduct meaningful studies to assess reliability and validation

Update the program for meaningful data and created a master plan HEDIS Project Contractor – 2 seasons (contract, seasonal)

Conduct medical record review and concurrent chart data abstraction

Select and collect data from medical charts matching core measure sets; Quality Assurance Review Nurse - Capital Hospice (Full time and downsized)

Analyze medical records in accordance to federal and state guidelines

Ensure compliance and improve clinical documentation

Present financial/QA reports and NHPCO updates to regional offices

Improve documentation to evidence keeping hospice patients at ho

Submit reports on three levels prior to the adjudication level Occupational Health Consultant - US Post Office (Full time and downsized; Plus several years in occupational health elsewhere)

Active participant-National Assessment Program to analyze data from medical records of employees out of work over 5 years

Conduct various clinical/emergency duties as needed

Create and oversee FMLA training process

Report suspected fraudulent claims and interviewed by OIG officers

Streamline workers compensation, rehabilitation, employee health, etc. RN Supervisor - Home Health Agency

Assess clients during visit

Create excel spreadsheets to organize workload

Supervise 30 certified nursing assistants with excellent retention Resume for Janice McKenzie, RN, BSN, MA

EDUCATION (current first)

Healing Course and Healing Depression with Behavior Modification

Various certifications and CEU’s

Masters by Research - University of Sydney, Australia by research into management and communication as it relates to the workplace

3 Classes completed in education – Lincoln Institute of Victoria

Bachelor of Science-University of Maryland at Baltimore City (rated 5th nationally) with a 3.8 focusing on research, clinic and community health

Associate Degree in Nursing-CC Baltimore County focusing on hospital nursing using the sick model to care provision

OTHER

Awards-NIH Clinical Award, many awards with Maryland Nurses Association and numerous academic awards; State Photography Awards Certifications:

MBTI; WCCM; Phlebotomy

Compact RN license in good standing and expired DC license

Letters to the Editor; MNA articles, currently writing a book with other ideas for future projects

Member of Editorial Board with Maryland Nurses Association

Power matched in public speaking with Debate Club at university Published:

Worked almost all areas of the hospital; county community health nurse with case management of about 150 clients and clinical responsibilities; worked at the NIH during the leading edge of open heart surgery and NNMC in NICU MAJOR WORKPLACE ACCOMPLISHMENTS in Australia

ADON Capital Territory Australia - instrumental in the introduction of computers in the health centers and biweekly team meetings

Community and Occupational Health experiences providing first aide, giving presentations, completing computer work site evaluations, etc.

Quality Assurance Coordinator – create an original quality assurance program with the only department (nursing) in the hospital to receive accreditation

Regional State Consultant for 30 community health centers and 90+ nurses

RN Professor at local university (one semester)

Resume for Janice McKenzie, RN, BSN, MA

SKILLS

Clinical skills: Adult assessment, Immunization, Wellness

Communication: Counseling, Excellent written and oral skills, Listening, MBTI, Public Speaking, Strong customer service skills, etc

Computer: Health info analysis/review of raw data; Harvard Project Management

Software; HEDIS; Excel, Kepro, Office, Power point; Word and Apple software

Management: Avoidance of crisis management, Chairing meetings; Critical thinking, Problem solving/resolution, Strategic planning; Delegation; Quality assurance; Supervision; Time management

Teaching: Orientation, Classroom, Skills lab, Creating tools KEY WORDS

RN, ADON, assessment, camp health, clinic, community health, consultant, case management, data abstraction, design programs, education, electronic records, flu, employee health, insurance, FMLA, HEDIS, Medicare waiver, occupational health, quality assurance, phlebotomy, public presentations, psychiatry, radiology, research, reports, review records, screening, standards, teaching, travel, wellness, writing. Revised: March 2017

Resume for Janice McKenzie, RN, BSN, MA



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