Kevin P. Lawrence

**** **** ******

Coconut Creek, FL 33063

aczj14@r.postjobfree.com

954-***-**** (H)

954-***-**** (C)

Professional Experience

Kaplan University, Fort Lauderdale, FL Oct 2008 - present

(Contract position through Robert Half Technologies Oct 2008 – Dec 2008; KU employee Jan 2009 – present) Senior Quality Assurance Analyst Level III / Team Lead [August 2010 – present] - Develop and execute software test plans in order to identify software problems and their causes for projects supporting Kaplan Higher Education ground campus and on-line students and faculty related to post-enrollment and academic / business process.

Design test plans, scenarios, scripts, or procedures.

Test system modifications to prepare for implementation.

Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.

Create and execute automated test scripts and full regression test suites using Selenium IDE, Selenium RC, Selenium Core and Selenium Grid.

Create and execute load/performance test scripts using MS Visual Studio Ultimate and Neotys Neoload.

Document software defects and collaborate with software developers to resolve reported issues.

Identify, analyze, and document problems with program function, output, online screen, or content.

Plan test schedules or strategies in accordance with project scope or delivery dates.

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Review software documentation for technical accuracy, compliance, or completeness, or to mitigate risks.

Understand the purpose and requirements of new application developments

Define test strategies and test cases based on application requirements and design specifications Project Manager [Oct 2008 to August 2010] - Responsible for the coordination, completion, delivery of successful projects and standard operating procedures for the Academic Technologies team at a tactical level.

Provide leadership in process improvement initiatives. Make recommendations for improved productivity, efficiency, accuracy, cost savings, compliance, and standardization by researching, reviewing, analyzing and understanding business process and translating that into business solutions.

Projects:

o KU Portal project: [student, faculty and admin] (includes portal feature development, student information system and learning platform integration and production deployment) o MS Project Server Implementation for projects managed within Academic Technologies o Develop and implement SOP for User Acceptance Testing for Academic Technologies projects o Kaplan Process Improvement (Six Sigma) BPM project for Instructor Profile Content o Kaplan Process Improvement (Six Sigma) Greenbelt DMADD project for PLAC Transcript Automation o Kaplan Continuing Education Portal project: [student, faculty and admin] o Faculty Information Management / PeopleSoft Data Integration, Faculty Scheduling, Letter of Engagement System and Payroll Management / Integration o Faculty credentialing to support KU accreditation process in coordination with State Regulatory Affairs staff - Ensure awareness of Kaplan University’s compliance with instructor qualifications for state regulatory reporting requirements and accreditation purposes. o Develop a centralized approach for the reporting and tracking of "Faculty Professional Development" and "Faculty Scholarship / Publications" in coordination with each of the schools and CTL o Development of a centralized approach concerning instructor profile content. As an accredited institution, Kaplan University is required to keep on file, for all full-time and part-time faculty members, documentation of academic preparation, such as official transcripts and, if appropriate for demonstrating competence, official documentation of professional and work experience, technical and performance competency, records of publications, certifications, and other qualifications. Schools and/or departments are responsible for developing a complete file for each full-time and part-time faculty.

Promoted to Senior Quality Assurance Analyst Level III / Team Lead in August, 2010 OPEN Sports Network, Inc., Deerfield Beach, FL (part-time evenings/weekends) Sep 2008 – July 2010 Quality Assurance Analyst -- Evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines. Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently. Reviews new or modified program, including documentation, diagram, and flow chart, to determine if program will perform according to user request and conform to guidelines. Recommends program improvements or corrections to programmers. Create, revise and execute automated test scripts and full regression test suites using Selenium IDE, Selenium RC, Selenium Core and Selenium Grid. Golden Rule Software, Inc., Lancaster, TX Jan 2004 – Aug 2008 Project Manager -- Coordinate the efforts of several cross-functional areas to achieve the project goals; manage multiple projects concurrently; project assignments range from conducting a product feasibility study to coordinating activities of an approved software development project to leading a project to develop or refine a particular set of business processes. In many cases a project will also cross multiple product lines.

Form project teams, establish and publish regular meeting schedules to perform tasks

Maintain appropriate level of project team representation from each functional group including application design, development programming, educational services, implementation and training, quality assurance, support services, consulting and sales

Manage the product design activities for web-based applications including the initial functional/design specifications, quality assurance test scripts, alternate QA review and user acceptance testing (UAT)

Maintain written project plans that include cross-functional tasks and projected due dates working with each functional manager to create project milestones and deadlines

Create and complete project designs, obtaining timely approval on all design changes

Obtain external customer and consulting group input for product designs

Monitor project progress, represent corporate policy and position on projects, and prepare status reports.

Facilitate process for defining product requirements and functional competitiveness, ROI justification, and recommended technologies to be used in development/delivery of the product

Develop and execute project following Unified Modeling Language (UML) and Rational Unified Process (RUP) guidelines and Microsoft Project 2000

CareCentric, Inc., Pompano Beach, FL Jul 1994 – Jan 2004 Project Manager -- Coordinate the efforts of several cross-functional areas to achieve the project goals; manage multiple projects concurrently; project assignments range from conducting a product feasibility study to coordinating activities of an approved software development project to leading a project to develop or refine a particular set of business processes. In many cases a project will also cross multiple product lines.

Form project teams, establish and publish regular meeting schedules to perform tasks

Maintain appropriate level of project team representation from each functional group including application design, development programming, educational services, implementation and training, quality assurance, support services, consulting and sales

Maintain written project plans that include cross-functional tasks and projected due dates working with each functional manager to create project milestones and deadlines

Work with design engineers to create and complete project designs, obtaining timely approval on all design changes

Obtain external customer and consulting group input for product designs

Monitor project progress, represent corporate policy and position on projects, and prepare status reports.

Facilitate process for defining product requirements and functional competitiveness, ROI justification, and recommended technologies to be used in development/delivery of the product

Develop and execute project following Unified Modeling Language (UML) and Rational Unified Process (RUP) guidelines utilizing Rational RequitePro, Rose2000 and Microsoft Project 2000

Create custom reporting for internal staff and external clients using Seagate Crystal Reports with SQL- compliant databases

Director of Support Services – Oversee on-going operations of the Application Design, Quality Assurance, Technical Documentation and Customer Support departments

Responsible for coordination of resource allocation for inter-departmental projects

Develop and monitor departmental budgets for salary and operating costs

Develop and/or update policies and procedures manuals for departmental operations

Direct efforts for recruitment, staff orientation and continuing education

Design and implement customer service level agreements, call escalation routing and automated knowledgeware content

Promoted to Project Manager in September, 2000

Product Improvement Manager – Direct the Application Design and Documentation departments.

Manage the product design activities for Windows- and character-based applications including the initial functional/design specifications, quality assurance test scripts and alternate QA review.

Manage the Documentation department and am responsible for the final approval of technical documentation, on-line help files, implementation/training and end-user manuals.

Formed the Product Advisory Committee to create a communication system for customers and company staff to work together to identify industry trends and use that information to provide direction for application enhancements

Promoted to Director of Support Services in August, 1999 Customer Service Manger - Direct the Third-level (senior) Support Team for application support.

Manage distribution and flow of workload for application, programming, and technical staff.

Responsible for the management of activities of the field test phase of major releases for all applications within the Simione Central product line including the coordination and presentation of on-site training. Conduct alternate quality assurance unit- and system-testing prior to field test.

Chair the Product Enhancement/Software Change committee to review requests and identified functional deficiencies for prioritization and release-level assignment.

Successfully implemented the corporate-wide support call management application (HEAT – Bendata/Goldmine) and responsible for the on-going system administration.

Promoted to Product Improvement Manager in May, 1999 Senior Team Leader - Direct the Large/Key Accounts Team and New Accounts Team for STAT2 application support.

Manage distribution and flow of workload for application, programming, and technical staff.

Provide on-site operational consultation and application training for supported client base.

Conduct conference calls with client base to promote communications, increase client satisfaction and enhance support issue resolution

Responsible for the system implementation and the on-going administration of the support call management application (Service Call Management – ProAmerica)

Promoted to Customer Service Manager in June, 1998 Team Leader - Direct support team for STAT2 help desk support. Supervise support staff including preparation of annual performance evaluations, conduct new applicants interviews, and performance other management duties.

Assist with the development and successful implementation of multi-discipline support teams

Promoted to Senior Team Leader in January, 1997

Support Analyst - Provide telephone and on-site support / training for STAT2 application.

Function as Account Manager for company’s largest client and provide on-site support and training in addition to help desk support

Responsible for the management of activities of the field test phase of a major release of the STAT2 application including the coordination and presentation of on-site training; singly responsible for support of field test sites and internal coordination of necessary resources for issue correction

Promoted to Team Leader in November, 1995

VNS Home Care, Narragansett, RI Sept 1991 – Jul 1994 Director of Information Systems/Communications - Supervise the daily operations of the MIS/Data Entry and Communications departments.

Provide expertise necessary to direct and manage information systems needs including assessments and recommendations

Possess a working knowledge of AIX operating system on IBM RISC System/6000 Accountant Manager - Supervise the daily operations of the Fiscal and Data Entry departments.

Assist with the development and preparation of annual budget, monthly cost analyses and statistical reports

Chair and/or support various committees and work groups related to Agency operations

Promoted to Director of Information Systems/Communication in December, 1993 East Providence Credit Union, East Providence, RI Feb 1989 – Sept 1991 Controller - Responsible for the general safeguarding and accounting of the assets, liabilities, and net worth, along with administration of the Accounting Department.

Organize and direct asset and liability reconciliation, financial reporting, budgeting, records retention, and property, plant and equipment inventory control

Institute internal control policies in order to enhance the integrity of accounting policies and procedures that were in effect

Invest institution funds in overnight and term federal funds, jumbo CDs, U.S. Treasury notes and various forms of bonds and corporate notes

Accounting Supervisor - Maintain a daily workflow related to the branch and institution accounting.

Promoted to Controller in September, 1989

Northwest Community Nursing, Harmony, RI Apr 1984 - Feb1989 Data Systems Manager - Supervise computerized accounting and record keeping functions.

Preserve the quality and integrity of multiple computer hardware and software configurations

Possess a working knowledge of UNIX, SCO UNIX, PICK, MS/DOS operation systems on various hardware platforms

Rhode Island Central Credit Union, Warwick, RI Dec 1985 - Oct 1986 Bookkeeping Office Manager - Supervise all daily operations related to accounting, checking and savings functions within the department.

Smith, Hodys and Logee Insurance, Ltd., Pascoag, RI Jan - 1984 - May, 1984 Bookkeeper - Responsible for accounting and bookkeeping functions. Education

Bryant College (now Bryant University), Smithfield, RI Bachelor of Science - Business Administration - Major Concentration in Accounting May 1983 Professional Accomplishments

Co-Presenter of workshop program “Getting Ready For Managed Care: The Creative Application of Existing Technology For Managed Care Information” at the 12th Annual Meeting of the Visiting Nurse Association of America in Dallas, Texas, March, 1994.

Presenter of workshop program “SQL Reporting for Home Health Care” at 20th Annual Meeting of the National Association for Homecare in Las Vegas, Nevada, October, 2001.

Member of panel discussion “Telephony-based Solutions for Field Staff” at 20th Annual Meeting of the National Association for Homecare in Las Vegas, Nevada, October, 2001.

Presenter of workshop program “Decisions in Selecting a Point-of-Care Solution” at 21st Annual Meeting of the National Association for Homecare in Salt Lake City, Utah, October, 2002.

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