Cathy D Gutierrez

*** ******* ***** **

Princeton, Texas

469-***-****

aczj0l@r.postjobfree.com

Summary

I have extensive Customer Service, Management and Dispatching skills in the AC/Heating and Plumbing industry. I have worked with ESC, and similar programs monitoring, managing and dispatching service professionals. I also have excellent Office Management experience and am looking for an opportunity to use my skills in the workplace. My other skills include: Invoicing, AP/AR, collections, purchase orders and I have a high level of Customer Service ethics.

Education

Lincoln Technical Institute

ACRS Certification for Type I and II

Grand Prairie, Texas

Graduated June 1997

I graduated this program and passed my certification test.

Employment History

Air Heat North Texas

Office Manager/Dispatcher

Plano, Texas

June 2014 – April 2016

Managed a one person office while successfully dispatching all service technicians. Implemented filing systems, generated and processed work orders and invoices. Managed all employee documentation, time sheets and processing of daily work orders. Created and managed purchase orders, ran daily weekly and monthly reports and created any marketing material for the company.

Professional Skills

Texas Manufactured Home Sales License: Advanced

Banking Vault Teller: Advanced

All current computer programs including Word, Office, Excel, PowerPoint, etc.: Advanced

Languages

English: Native

References

Dean Mize

Previous Employer

Air Heat North Texas

1100 Summit Ave Ste 105

Plano, TX 75074

972-***-****

aczj0l@r.postjobfree.com

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