CURRICULAM VITAE

SHAIKH IRSHAD AHMED

Room No-*95,Sangam Nagar,

Antop Hill, Wadala,Mumbai-400037.

Email ID: aczizu@r.postjobfree.com

Objective :

Seeking long term employment in an organisation where I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.

Personal Details :-

Name : Shaikh Irshad Ahmed

Fathers Name : Shaikh Manjoor Ahmed

Date of Birth : 20/05/1984

Place of Birth : Mumbai

Mobile No. : 810-***-****

Educational Qualification :-

NAME OF EXAMINATION

Discipline

SCHOOL/ COLLEGE

UNIVERSITY/BOARD

YEAR OF PASSING

% MARKS

Graduation

physics

G.N.Khalsa College, Matunga.

Mumbai University

2005

60%

H.S.C.

Science

S.I.W.S. College, Wadala.

Maharashtra Board

2001

54.67%

S.S.C.

S.S.C.

S.S.D.High

School

Maharashtra Board

1999

66.53%

Skill :-

MS Office, Excel

Working knowledge of Amadeus.

Professional Experience :-

Company:- Wipro Business Process Services.

Process : Singapore Airlines

From : Feb 2015 to Feb2017.

Position: Senior Associate.

Responsible for handling flight reservations and ticketing of Singapore Airlines for Australia, New Zealand, Singapore and UK market.

Handling calls regarding confirmation and re-issuing tickets towards date change penalties, upgrades & re-routings.

Working out fare construction for different routes.

Handling flight delays.

Coordinating with other airlines regarding reservations issues.

Company:- Kuoni Travel Pvt. Ltd. (Serco Global Services Ltd since 2012).

From : Feb 2012 to March 2014.

Position: Customer Service Associate.

Worked as an Executive in AlliedTPro (100% subsidiary of the Kuoni Group and the largest inbound tour operator in the United States).

Confirming room reservation booking of passengers in the hotel by doing outbound calls.

Coordination with the in house reservation agent and ensuring the fulfillment of each reservation / confirmation / cancellation.

Handling urgent calls in which the hotel calls AlliedTPro regarding their bookings.

Company:- Andromeda Pvt. Ltd.

From : Aug 2010 to Dec 2011.

Position: Customer Service Associate.

Handling daily request of the corporate customers of a leading telecom company.

Our Team handles the request for services like VAS, Tariff, Bill, Credit limit, Address Change of the corporate customers.

Co-ordinate with the clients and RM for the solution.

Language Known :-

English, Hindi and Marathi.

Interest :-

Listening to Music

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