Manager Project
Resume:
Angelina Elser
Hillsboro, OR 97123
Cell Number: 503-***-****
Home Phone Number: 503-***-****
Personal Email: aczizk@r.postjobfree.com
Professional Objective
My strength is being diverse and efficient in all aspects of my work. I am detail oriented with strict attention to details. I am meticulous and expect superior results in everything I do. I work with high morale and ethics while maintaining a positive yet realistic attitude. I am an organized leader with experience in project management, change management and process improvement. I am looking to join an organization that believes in employee development and retention as well as customer and client satisfaction through delivering unparalleled service. Work Experience:
Compliance Project Manager July 2012 - November 2016 IBM – Seterus: Beaverton, OR; Remote
Recent Projects
Fee and Costs (ALL STATES) - This project impacts all business units in the company. Each state has additional rules and regulations, in addition to federal laws, regarding the amounts and types of fees and costs that can be charged to the borrower/customer. My primary responsibilities are:
Captured project Scope, prioritized by risk exposure to the business
Managing expedited handling of documentation, development, testing and implementation of each deployment required to remediate each scope item.
Managing and coordinating cross-departmental project team
Coordinating with IBM internal and external counsel regarding compliance status and documenting the audit trail for lessons learned from prior project deployment.
Coordinate overall software development lifecycles of program work streams.
Matrix management of resources to ensure on time delivery Pro-Rated PMI Refunds – Project is due to Federal law that requires the mortgage servicer to return all unearned premiums for PMI to the borrower no later than 45 days after the termination or cancellation of the PMI.
My primary responsibilities were:
Ensure Escrow Department calculates all unearned premiums (including any pro-rated unearned premium) and refund it to the borrower as required.
Develop and maintain project level and program level project plan.
Managed program management structure and program level reporting
Coordinate and lead requirements gathering, solution design and other project related meetings.
Partner with business resources on business process solution design and training material. Project Manager - Experience
o Lead Project Manager of projects initiated by new federal, state and local legislation. o Manage scope, requirements and all project phases from project initiation to project close. o Manage and coordinate multiple project teams simultaneously, demonstrating the ability to manage competing priorities.
o Create project plans and remediation plans.
o Act as liaison between legal counsel and business owners when requirements clarification and definition was required.
o Manage project issues, escalate past-due items, address performance issues, and assign project deliverables in a manner that account for individual team member capacity. o Proven ability to work interdepartmentally and remotely in a sensitive environment, managing the expectations of multiple stakeholders and building relationships across the organization. o Create and update Executive Stakeholder communications through Powerpoint, to show the current status of the project.
Change Manager - Experience
o Lead point of contact on the change process and tools to create a strategy to support adoption of the changes required by the project initiative(s).
o Assist the business point of contact and management on the design, development, delivery and management of communications. This includes departmental job aids, policies and procedures and training presentation to the department staff.
o Teamwork - Ensure that project members are encouraged to work collaboratively with each other for the success of the project initiative(s).
o Change Readiness Assessment - Assess organizational readiness for changes that are needed or will be needed to implement the new process and/or procedures. Identifying if there are resource, technology or staff constraints and work to remediate any delays or reassess the implementation of timeline if needed. o Lead point of contact on transition management, ensuring that business as usual is maintained during the transition and the changes are effectively integrated into the business. Foreclosure Oversight January 2011 – July 2012
Foreclosure Delay Management Specialist / Compensatory Fee Process Lead LBPS/Seterus
Beaverton, Oregon
Foreclosure Delay Management Specialist
o Analyst for all reports within FC Oversights’ two main groups: REO management and Delay Management.
o Process requests to delay foreclosure process for borrower(s) to perform on a retention option or to complete a liquidation deal.
o Automated the manual hold process for borrowers on active trial plan. o Team Member of the Command Central. (June 2011-August 2011) o Facilitated the transition of the Compensatory rebuttal to the Seterus RTP site. o Trained eight employees in RTP to analyze, process the Compensatory Fees. Compensatory Fee Process Lead
o Formally tracked and reported total portfolio compensatory fee rebuttals to seek exemption from client
o Mitigated a multi-million dollar loss by identifying and rectifying foreclosure errors and state statutory compliance issues within the first year in the position. o Tracked and communicated Seterus’ business process deficiencies to drive organizational change in operations. This proactively mitigated future compensatory fee billing exposure o Reviewed client contract obligations and held frequent client and cross-departmental meetings to minimize Seterus’ compensatory billing exposure Invoice Specialist October 2006 – January 2011
Lien Risk Specialist
LBPS
Beaverton, Oregon
Lien Risk Specialist Responsibilities
o Developed processes and procedures to mitigate and manage lien risk exposure. o Managed and maintained all state statutory changes and regulations regarding potential superior liens
o Managed the remediation of any lien posing threat through payment, litigation and negotiation o Managed the establishment of recurring advances during real estate owned status, allowing for Seterus’ client to avoid further penalties or lien. o Review and interpret state statute laws and regulations to protect the investor interest. o Communicate with internal and external attorneys on legal clarification for liens. o Working with internal departments to verify all concerned parties are notified. o Created HOA/Condo & Lien Risk matrix, guidelines and protocol. Providing updates yearly. o Approve reimbursements and/or payments to vendors. o Work closely with Team Lead/Manager to stay within industry regulations. o Identifying problem areas and correct process. Create procedures to train peers. o Train all new incoming staff in Lien Risk items; HOA, Condo, Co-Ops, UCC, Utility and Taxes Records Investigations Senior Specialist December 2004-October 2006 Wilshire Credit Corporation / Merrill Lynch
Beaverton, Oregon
Inventory of loans with a goal of 3000 completed monthly. Open and direct communication with several departments internally, including Operations, Imaging, Client Relations and Tax & Insurance.
Train new employees to work in inventory.
Assisted with the development of the Anatomy of the Records Department class. Implemented processes for efficiency concerning all SURF loans. Compiled health & safety demonstration, along with training materials for the Records and Imaging Departments.
Oversee compliance and due diligence for internal and external audits. Work with the department Team Lead to assess and evaluate new projects. Effectively communicate with prior servicer to ensure timely shipping of missing files for service transfers.
Manage the investigation of all missing and difficult to locate loan files. Ensure tracking database is monitored and updated on a daily basis. Your time spent reviewing my resume is greatly appreciated. Sincerely,
Angelina Elser
References:
Crystal Gagne
Compliance Legal Counsel
Attorney at Ocwen (former colleague at IBM)
Jessica Ludlow
Invoice Manager
Prior Supervisor at IBM
Maurina Estep
Fee Oversight Manager
Colleague at IBM (Business Owner of Fees and Costs Project) Ryon Slaughter
BSA – Business Systems Analyst
Colleague at IBM
Richard Adams
Project Manager
Nike
Former Colleague at IBM
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