Marcus Brown

**** ********* ** **, *******, GA **316

acziyx@r.postjobfree.com

678-***-****)

EXPERIENCE 01/16 – Present Incomm Atlanta, GA

Windows System Admin (Contractor)

Part of a group of Admins brought on board to work on Server 2003 to Server 2012 Migration Project (Also building some CentOS Servers)

The team is working on standardizing the server build process for all future server builds, which includes documentation

I have been tasked with creating and tracking through completion server decomm requests using ServiceNow ticketing tool

We are using vSphere Version 6.0 for VM server builds and customization

Work as team player helping each other with server build issues, and by peer

reviewing each other’s work for verification of correctness

Install Splunk, HP Universal Discovery Agent, and OPSview monitoring tools

Perform CIS-CAT vulnerability install and scan to harden new servers

Run Qualys scans on each new server that is created

05/06 – 11/16 SungardAS/Vericenter Atlanta, GA

Windows System Engineer II (12/07 – 11/16)

Part of two member US Windows Change Management team, working to complete server change requests using our ServiceNow ticketing system

Create Change plans that are documented and executed according to company policy

Work as team player to deliver the highest level of Service possible for Customers

Keep up with existing and emerging technologies and associated company products

Contribute to Change Process standardization improvements

Follow the ITIL Change Management Process

VMware work on ESX host configuration, modification, and updates

VMware Datastore add, extend, and removal

VMware vSphere administration

Some types of changes performed:

1. Zenoss filesystem, memory, and CPU changes

2. SEP install, upgrade, and modification

3. Aview custom process and event monitor configuration

4. Windows patching and Windows firmware and driver updates

5. HP Opsware install, upgrade, and modification

6. Install and modify of Windows Clustering

7. All aspects of vSphere that include disks, memory, CPU, hardware, resources, snapshots, migrating, updating, and creation.

8. Active Directory users, groups, and permissions administration

Proactive Support Tech (05/06 – 12/07)

Helped with the management of customer environments, including file space and service management

Performed Event Management and the expediting of problem resolutions

Part of three members of the Proactive Support Tech team, utilizing the NetCool Monitoring System

Provided first call resolve for Windows issues, SQL server issues and maintenance plan modifications, and UNIX issues including file space management and problem verification

Train new hires on NetCool, OS Administration, SQL administration and all policy and procedures that the job entails

Charged as one of the three members to take backup job failures and rerun in the Veritas NetBackup Client

08/05 – 03/06 BellSouth Long Distance Atlanta, GA

Customer Care Specialist

Reserve and CIC new toll free numbers in SMS

Provision toll free numbers on network through core systems

Managed enhanced calling features for Dial 1 service

Manage customer responsible organization changes process on existing

toll-free numbers

EDUCATION Bachelors of Science

Rockford University, Rockford, IL

Major: Computer Science, Minor: Business

HONORS Graduated from Rockford University with Honors

Who’s Who Among Students in American Universities

National Honor Society

Dean’s List: 4 Semesters, Honor Roll: 2 Semesters

SKILLS Windows 03, 08, 12 SEP Aview Excel

VMware 4, 5, 6, 6.5 Zenoss VPN Service Center Service Now HPSA Oracle VM Outlook

VNC eTime Oracle Ebiz HPOO

I-Advantage Sysedge SMS Active Directory

I-Pass OMS SAP vSphere Web Client

MOS HP-CMDB WSUS Qualys

Splunk Opsview McAfee vCenter Server

***ADDITIONAL EXPERIENCE AVAILABLE UPON REQUEST***

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