NICOLE L. MONTURO

**** ******* **** *****, ******* GA 30076

Home/Cell: 678-***-**** aczius@r.postjobfree.com

https://www.linkedin.com/in/nicole-monturo

PROFILE

Well Qualified and results oriented professional leader with Banking, Customer Retail and Market Research experience encompassing positions of increasing responsibility and leadership. Top Performer with record of accomplishment in consistently meeting and exceeding sales goals and customer expectations. Skilled leader and team player with excellent interpersonal, analytical, and organizational skills. Proactive professional that thrives in highly competitive environments where leadership skills are key to continued success.

CORE COMPETENCIES

Customer Service

Relations

Performance Management

Sales Management

Branch/Store Management

Driving Results

Marketing Products

Project Management

Staff Training & Development

Operations

Revenue Growth Generation

Regulatory Compliance

New Business Development

PROFESSIONAL EXPERIENCE

SEELEVELHX MARKETING CONSULTANTS 2014 to Present

Recruiting Lead/Operations Lead, Atlanta, GA

Managed a team of 12 recruiters - in house and remote staff – whom filled and ensured execution of mystery shopping assignments with a 95% month over month success rate

Executed the hiring, training, staffing and coaching of the recruiting team

Implemented new methods for performance tracking while restructuring project teams for higher performance achieving less than 5% flake rate with a 25% new shopper increase to usable database

TARGET CORPORATION (Snellville Location) 2014-2015 – while at SeeLevel

Front End GSTL Leader

Managed the activities of a team of 24 FT/PT Cashiers – credit cards production, quality customer service, add on sales items with increased upsales and developing bench strength for future promotable opportunities within the store

Increased Front end sales by 15%, participated in 3 promotions for instore employees, developed FE plan to increase and sustain Fast, Fun and Friendly 95% or better quality Customer service

SUNTRUST BANK 2013 to 2014

Branch Manager, Atlanta, GA

Managed sales of bank products, new business, operations, customer service, teller and banker activities at center while worked with regulatory compliance, internal policies, and procedures.

Executed hiring, training, staffing and coaching of 4 tellers and 3 bankers; lead team of 7 to achieve 200% to credit goal along with the sale of 4 Atlanta Chamber Memberships

WELLS FARGO BANK 2009 to 2013

Branch Manager, Atlanta, GA

(Tucker, Manager IV)

Oversaw the sales of new business, customer service, teller and banker growth & development, bank products, overall branch operations while adhering to regulatory compliance and company policies

Created strong team with quality hires, ongoing training, coaching & development with customer service levels in the green zone at or above 98% month over month

Managed the largest Book of Business in the district with a monthly deposit revenue of 1.5 million and a yearly INV goal met of 5 million

Managed a team of 7 Personal Bankers, Private Equity Banker, Senior Investment Banker, In-House Business Banker, In-House Mortgage Broker, and Teller line of 10

Lead team to the sale of 6 Atlanta Chamber Memberships yearly while exceeding a daily goal of 10 new deposit accounts, 8 monthly loans, 1 monthly mortgage

(Redan, Manager III)

Lead the team to exceed 100% of Credit goal while increasing quarterly deposit growth by 20%

Lead a team of 5 tellers and 3 Bankers to sell 5 Atlanta Chamber Memberships yearly along with a quarterly loan growth of 12%

WACHOVIA BANK 2005 to 2009

Branch Manager, Atlanta, GA

Manage the sales and service of company policies while ensuring regulatory compliance, 15% sales growth and yearly 100% Green Customer Service scores

Team sold 4 Atlanta Chamber Memberships yearly with deposit growth increasing by 5% yearly

Promoted 3 bankers to Branch Managers and 2 tellers to Bankers

OLD NAVY 2000 to 2005

Merchandising Manager/Customer Service Manager

Snellville, Mall of Georgia & Stone Mountain

Visually set the departments while overseeing the whole store

Managed sales of differing departments, customer service, associate hiring, training & developing talent for future leadership roles

At Snellville, lead team to raise Women’s UPT and sales by 15%

At Mall of Georgia, lead team to raise Men’s UPT & Sales by 10% with an increase in shipment 1 touch efficiency by 10%

At Stone Mountain, lead team to be the top 3% in ONC metrics with a card execution increase by 15%

Supervised the training and development of store team staff while performing training across the district

EDUCATION

North Georgia College and State University

Dahlonega, GA

B.S. In Sociology with a Minor in Business Administration

VOLUNTEER INVOLVEMENTS

Junior Achievement Volunteer – Atlanta Center 2013

Habitat for Humanity – Home Building in Atlanta 2009 to 2012

Junior Achievement Instructor – Gwinnett County Schools 2005 to 2010

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