Technical Support Software Developer

IT TECHNICAL SUPPORT / HELP DESK

Extensive background in I.T. / Computer Support.

Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.

Proven ability to handle support issues, assignments with dependable results.

Dell Certified

Experience

Date of Employment : 12/1/2005 - Present

Company name : Robsoft

City, ST : Las Vegas, NV

Job Title Software Developer / I.T. Technical Support

Work on a contract basis

Experience

Date of Employment : 6/1/2003 – 09/2008

Company name: Oasis Casino and Resort

City, ST: Mesquite, NV

Job Title I.T. Supervisor

Responsible for the supervision of 4Technicians, and Help Desk staff.

Prepared scheduling for daily line operations and special events.

Maintained department budget report’s; ensured accuracy of payroll reports and submittals of expenditures: Equipment; Training.

Developed and maintained the “Talk to me” program with the local Police Dept., Developed Application in C# using Visual Studio.

Administered training curriculum as required to meet legal and company needs.

Provided Support to approximately 400 end users

Diagnose Hardware issues; Network connectivity

Configuration of software, and full end user product support for any, all issues

Maintain Company Cell phones, Configuration etc.

Worked with all Windows OS from 3.0 to present. Provided support for MS Office solutions

Experience

Date of Employment : 2//2001 – 06/2006

Company name: Interlogic

City, ST: Las Vegas, NV

Job Title HELPDESK SUPPORT TECHNICIAN

Responsible for taking calls for Dell Computers consumers seeking assistance

Diagnose and troubleshoot Hardware, Software issues and Warranty concerns

Document and provide support by phone, fax and email

Escalate to level three technicians as needed.

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