Customer Service Management

Krunal Patel [Quality Analyst].

Career Started from : DEC 2014 at Bharti Technologies Pvt Ltd (Ahmedabad)

Emai : ***********@*******.***

Mobile: +91-982*******

AREA OF EXPERTISE:

Manual Testing.

I have Automated testing tools Selenium IDE and also Selenium Webdriver.

Sufficient knowledge of Performance testing tools Apache JMeter.

Test Estimation.

Test Management.

Test Planning and Scheduling.

Test Quality Process.

Risk Management.

Defect Analysis.

Defect Tracking Tool: Project Bug Management

Customer interaction and reporting.

Effective Communication with Team mates and Client.

EDUCATION

Bachelor in E&TC (Electronics and Tele-communication) from NMU (North Maharashtra University,Jalgaon)in the year of May 2012 with 1st class.

HSC passed during the year of March 2007 from GHSEB with 58%.

SSC passed during the year of March 2005 from GSEB with 75%.

Distinctions

Capable to lead and motivate teams.

Can respond intelligently and quickly.

Capable to handle a critical situation without losing patience and confidence.

PROFESSIONAL EXPERIENCE

Quality Analyst at Bharti Technologies Pvt Ltd (Ahmedabad, Gujarat) Duration : 2014 DEC. to continue.

Worked on the Procurement Web project (Whole Foods), Whole Foods provides professionally designed web site with the ability to increase sales and expand their business by giving customers the ability to order online with a simple click of a button. It has been developed by some of the most revolutionary thinkers so as to provide better order taking solutions to the industry. Most importantly, our focus is on quality and better customer service.

Working on the ManufactureERPWeb application (Smith System), Smith System is a manufacturer of innovative products that make educational environments more healthy, comfortable and inspiring for students and educators. It has been developed by some of the best revolutionary thinkers so as to provide better design, manufacture and even ship the manufacture items to customer.

I have total 3months experience on Selenium Web driver and Apache Jmetet Tool.

Primary responsibilities including:

Test automation with Selenium IDE.

Performance and load testing with Apache J Meter.

Test Management.

Team leading.

Creation of Test Plans.

Creation of Test Lab Setup.

Virtual PC Creation.

UI testing, Functional Testing, Cross Browser Testing, Security Testing, Non break Testing, Compatibility Testing, Responsive Testing

Writing test plans, managing test execution cycles, writing test reports.

Review functional and design specifications to ensure full understanding of individual

Deliverables.

Execute and evaluate manual or automated test cases and report test results.

Identify any potential quality issues per defined process and escalate potential quality issues

Immediately to management.

Ensure that validated deliverables meet functional and design specifications and

Requirements.

Isolate, replicate, and report defects and verify defect fixes.

PERSONAL INFORMATION:

Name: Krunal Narsinhbhai Patel

Date of Birth: 14th Dec.1989

Nationality: Indian

Religion: Hindu

Marital Status: Married

Gender: Male

Languages Knows: Gujarati, Hindi, English

Sincerely,

Krunal Patel

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