Vicente Ramírez

**** ******* ****

Dallas, Texas 75218

512-***-****

aczily@r.postjobfree.com

OBJECTIVE: Seeking employment that challenges my information technology skills to advance an organization’s application networks especially in the Data Center Workload Automation and/or Digital Surveillance / Physical Security.

DETAILED EXPERIENCE:

Engineer Customer Support, CISCO Systems, Richardson, TX. (01/2014-11/2016)

Technical Support Engineer for CISCO Tidal Enterprise Scheduler and Transporter (CISCO Workload Automation.) From Nov 2014 to Nov 2016.

Technical Support Engineer for CISCO Video Collaboration Solutions and Physical Security products: VSM, IPICS, CPAM. Remote Expert, IP Trade, I-Services, and CEM/JouleX. From Jan 2014 to Nov 2014.

Product Support Engineer, Observint, Austin, TX. (07/2011-01/2014)

Product support and sales engineer of Digiop, Koukaam, and Infinias product lines running in DELL servers with Windows 7; these are surveillance and access control systems with analog and IP cameras. Also product support and sales engineer for LG, 3S, and SC Black IP Cameras.

Software Support Manager, Weatherford International, Houston, TX. (08/2009-06/2011)

Managed twenty software computer science engineers supporting real time systems (LOWIS) installed across many client networks which it is aimed to optimize production control on an oil and gas field; ultimately being directly responsible for 15% of the oil production optimization worldwide. Hands-on experience as a support engineer with LOWIS in a Windows network and helpdesk call center. Developed repository/knowledge retention database to store technical fixes documentation, and instituted mentoring process of new team members.

Sr. Technology Consultant, Compass Point Consultants, Houston, TX. (01/2009-08/2009)

Assigned to Houston Community College to support desktop and server migration into Windows network and active directory (hands-on,) and helpdesk call center.

Assigned also to Industries Offshore during desktop migration/upgrade (hands-on) into Windows network and helpdesk call center.

IT Manager, Medical Business Management Services, Inc., Houston, TX. Hands-on experience and managed four full time employees. (01/2008-12/2008)

Prepared monthly invoicing and status reports for all clients in Crystal and MS Access.

Supported medical bill review software using MS SQL, MS Visual Basic 6, and FileMaker Pro. Installed QuickBooks 2007 multi-user and developed a MS Access database to reconcile UTS billing. Managed four external consultants. Installed a MS SQL server for bill review.

Worked in helpdesk call center and supported a Windows network of IBM and COMPAQ servers running Windows 2003 SBE, Active Directory, Domain Policies, DHCP, DNS, Symantec Backup/Restore, Firewall/VPN/Routers, Symantec Antivirus Corporate Edition, MS Exchange, MS SQL Server. Supported and configured a network of DELL desktops running Windows XP Professional, MS Outlook, MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, MS Access, MS Publisher, Adobe Writer, WinZip, VPN, Symantec Antivirus. Supported Sony laptops.

Technical IT Manager, Houston Zoo, Inc. Houston, TX. Hands-on experience and managed two external consultants. (01/2004-12/2007)

Used TrackIt! to operate helpdesk call center and to track calls (ticketing system), software licensing, and hardware inventory. Managed desktop and server upgrades.

Supported a Windows network of DELL computers and servers running Windows 2003 Advanced Server and XP, Active Directory, Terminal Services, Domain Policies, DHCP, DNS, Veritas Backup/Restore, CISCO Firewall, CISCO VPN, CISCO Routers, Computer Associates Antivirus and Backup, MS Exchange, Blackberry Enterprise Server, MS SQL Servers, MS Great Plains running Oracle, CITRIX, CISCO VPN. Supported Toshiba laptops. Page 1 of 3

Technical IT Infrastructure and Helpdesk Manager, Genesis Crude Oil, Houston, TX. Managed one internal employee and two external resources. (01/2001-12/2003)

Introduced TrackIt! to optimize operation of call center and to track calls (ticketing system), software licensing, change management, and hardware inventory. Supervised two resources. Weekly reports with call volumes. Used Win VNC, Net Op Remote Control, and Terminal Services as remote access tools. Scheduling of resources to cover from 7:00 AM to 6:00 PM operation.

Supported a Windows network of COMPAQ and HP servers/desktops running Windows 2003 Advanced Server, Active Directory, Terminal Services, Domain Policies, DHCP, DNS, CISCO Firewall, CISCO VPN, CISCO Routers, Symantec Antivirus Corporate Edition, VERITAS Backup Exec, VERITAS Replicator, N2H2, LOTUS NOTES Mail Server, MS Exchange, MS SQL Servers, MS Great Plains/Oracle, CRUDENET, Mail Marshall. CITRIX, eTrust Antivirus, BrightStor ARCserve Backup, Microsoft Exchange V6.5. Supported DELL/IBM laptops.

Managed the roll out of infrastructure and end user applications such as XP Pro., OQSG, Mail Marshall, Track It!, and Windows 2000 and XP Professional. Remote IT Services Manager (Outsourced Call and Data Center, besides hands-on systems administrator), Interliant, Inc., Houston, Texas. Managed five employees. (04/1998-12/2000)

Managed operation of helpdesk call center. Conducted yearly performance reviews for five employees. Team building. Scheduling of resources to cover three time zones (6:00 AM to 9:00 PM CST.) Used a custom ticketing system developed in Lotus Notes with e-mail integration.

Managed customer relations and rollout of 300 Windows NT4 servers and 900 desktops running Lotus Notes and Windows 2000 Professional. Developed plans and staffing needs. Weekly reports.

Managed and hired a staff of five Windows 2000 Server and Lotus Notes R5 administrators.

Managed desktop and server configuration & update changes to Domino Intranet databases for version control and configuration management. Managed migration of 20 Notes applications to a MS Intranet solution (Exchange, Visual Studio, Visual Basic, Visual Source Safe, SQL Server, and NT) with three consultants. Managed intranet development project using Interdev and SQL Server. Managed mail and desktop migration from Lotus Notes to MS Exchange for 700 customers and configuration of desktops. Project Leader for IT Marketing Systems, Compaq Corp., Houston, Texas. Managed four full consultants.(06/1995-04/1998)

Managed InSync, an intranet tool for marketing and sales documents using Documentum object oriented web tools, VB, and Oracle. Managed configuration changes and worldwide roll out to minimize detrimental impact of changes. Hired and managed two consultants from Cap Gemini.

Managed QID, a marketing/sales support tool and component of Mariner aimed to reduce the monthly planning cycle by eighty percent. Internally managed its configuration changes and world wide roll out. Used advanced Notes features in a multi-server, multi-domain, and multi- security tiered environment. Hired one consultant. Developed project’s work plans and deliverables.

Managing Consultant, Price Waterhouse, St Louis, Missouri.(09/1994-05/1995)

Programmer using PowerBuilder and Oracle database for XTRA Lease trucking system. Used PWC change management libraries to move source code among development, unit test, string test, regression test, pre-production, staging, production, and post-production. IT Project Leader. VALIC, Houston, Texas. Managed twelve employees. (07/1985-09/1994)

Developed, VALIC’s first client/server project for Finance (ABC/DB2) using PowerBuilder and DB2. Developed work plans. Develop system specs. Defined how to manage change under this new environment and set the necessary libraries.

Managed the development of BIP using Lotus Notes. Defined how to manage change under this new environment and set the necessary libraries.

Managed the research projects for Object Oriented Artificial Intelligence and Front-end CASE tools. Participated in the research projects for Lotus Notes, Object Oriented Analysis and Design techniques/tools, and back-end CASE tools.

Led the development of five components of the PAR system (a four-year project). Used COBOL, Micro Focus COBOL and IMS DB/DC. Managed and hired eleven resources.

Participated on the installation of CDS, a CICS VSAM application. Page 2 of 3

IT Project Leader for IMS DB/DC COBOL, HYLSA, S. A., Monterrey, Mexico. Managed four employees. (06/1980-05/1985)

Led the development of several applications for manufacturing plants (SIL, CYFIR, SIAM, & SICOP.) Programmed in COBOL and IMS DB/DC in an IBM mainframe environment using Structured Analysis and Design techniques.

TEACHING EXPERIENCE:

1984 to 1985 as Professor of Analysis IV, University of Monterrey, Monterrey, Mexico which covered analysis and design techniques for software development on manufacturing sites. EDUCATION:

1976 to 1980, BS in Systems Administrator Engineering at Nuevo Leon Autonomous University, Monterrey, Mexico. Graduated with a major in computer sciences and a minor in business administration.

1986 to 1987, English Composition I & II, Rice University, Houston, Texas. Attended two semesters perfecting business English writing skills.

Completed 18 credits towards MBA at University of Saint Thomas, Houston, Texas. I expect to obtain/complete my MBA diploma by 12/31/2012 at Texas State University in Round Rock, Texas.

LANGUAGES:

English and Spanish.

TRAINING:

MBA candidate at UST. Project Management (PMP-PMI). Windows 2000 Server. Train the trainer. Consulting and Leadership Skills. MS Exchange Administration. MS Visual Studio

(Interdev, VisualBasic.) Lotus Notes Administration and Development. PowerBuilder Release 3.1. Development. Object Oriented Analysis and Design. Structured Analysis and Design. ADW’s Analysis and Design. Excellerator Analysis and Design. Documentum Workspace Development. Bachman’s DBA. IMS DB/DC Development and DBA. REFERENCES:

Available upon request

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