YAW CAMPBELL

Email: aczikk@r.postjobfree.com Phone: 626-***-****

OBJECTIVE

Customer service-oriented, technical analyst with 2 years’ experience of system installations, customer relations, troubleshooting, systems installations, and professional/technical writing. Responsible and reliable technical professional seeking to utilize skills and experience acquired from across the world with a progressive organization.

QUALIFICATIONS

Extensive knowledge of IT procedures and available technology solutions

Basic understanding and programming knowledge

Strong ability to coordinate with external or internal clients

Strong analytical skills

Dynamic personality that strives to inspire people

Quick learner with the ability to work on tasks independently

In-depth knowledge of current information technology frameworks

Excellent academic/professional writing with ability to meet strict deadlines

PROFESSIONAL EXPERIENCE

Position: IT Technician Company: Self-Employed IT Technician Date: 01/2016 – 09/2016

Provided technical support to customers seeking professional help

Assisted customers with solutions ranging from printing, photocopying, and scanning

Provided Microsoft Office tutoring to local customers that wanted to learn

Provided typing tutorials for customers with appropriate resources (devices, software) and guidance

Position: Systems Support Analyst Company: March IT Date: 01/12/2014 – 27/11/2015

Solved problems through proactive and preventative planning along with team collaboration.

Attended managerial meetings, assigned high priority issues by the General Manager and CEO, and assisted fellow team members in resolving difficult calls.

Monitored network traffic, activity, and utilization to ensure continued integrity and optimal network performance

Consistently achieved “One-Thing” daily task given to all staff and was ranked in the Top 5 processes/procedures documented for the company’s “Business Excellence System” documentation of business processes & procedures to certify as ISO9001 standard

Position: Network Administrator Company: Ascom Wireless Integrated Date: 02/06/2014 - 14/10/2014

Project: Lady Cilento Children’s Hospital Mobile Duress and Real Time Location System

Monitored network performance and worked to maximize system and network performance

Successfully conducted network surveys and remote testing with the use of Real Time Location Tracking devices to ensure the devices provided accurate tracking

Helped complete the project in the given timeframe by working efficiently with technicians in the team

EDUCATION

Master of Information Technology 2012 - 2013 (Queensland University of Technology)

Bachelor of Corporate Systems Management 2009 - 2011 (Queensland University of Technology)

High School Diploma 2004 - 2008 (Brisbane Grammar School)

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