VIVIAN SMITH

aczij8@r.postjobfree.com

916-***-****

SKILLS

Outstanding customer service skills

Strong office and clerical skills

Skilled with medical terminology and billing procedures

Knowledge of ICD-9, CPT and HCPCS coding.

Effective knowledge of Payroll, Bookkeeping and AP/AR practices

Knowledge and understanding of insurance plans, including government, PPO and capitated plans.

Familiar with all office equipment including multi-line phones

Proficient with MS Word, MS Excel, & MS Outlook

Type 57 WPM and 10 Key by touch

EXPERIENCE

Adecco, Sacramento, CA 12/2016 to 3/2017

Accounts Receivable Rep

Processing credit card payments and check payments via the phone. Making outbound calls to clients making inquiries on check payment arrangements. Tracking clients on Excel spreadsheets. Data entry of pertinent client information. Also, updating team members internally with Outlook and assisting with any general office projects.

Ajilon, Sacramento, CA 01/2016 to 09/2016

Customer Services

Answering incoming phone calls to Denti-Cal beneficiary requests for provider referrals and tracking calls; confirms with dental offices their availability to receive new Denti-Cal patients; researches provider and claims files in an effort to place beneficiaries with providers. Responds to providers request for history, TAR,NOA,RTD,DDS and claims status.

E-Verifile, Sacramento, CA 09/2015 to 12/2015

Customer Services

Answering incoming phone calls, transferring funds to a different retirement plans, setting up percentages for how much contributions they are going to take out the payroll, set up contributions, fund to fund transfers, loans towards retirement, distribution of money, applications to apply for 401k and 457 retirement plans, assist the customers and their needs.

Foster Parent placement for San Francisco County, Sacramento, CA 07/2013 to 07/2014

Foster Parent

Provide care, prepare food, and serving meals for 3 foster children. Transport children to and from school, as well as doctor, dentist, and counseling appointments. Attend IEPs and parents conferences. Administer medication. Preform housekeeping duties such cleaning, washing clothes or dishes or running errands. Participate in outings including taking them to parks, libraries, and other educational activities. Maintain a safe play environment, free of hazardous materials. Support children emotional and social development.

Quest Diagnostics, Sacramento, CA 07/2000 to 07/2013

Patient Billing Representative

Answer 80+ phone calls per day to meet projected goals and quota. Track daily logs on meeting production goals. Verify patient’s medical eligibility. Work closely with doctors, patients, and insurance carriers regarding payments or other related problems. Update patient’s insurance information, demographics, and bill insurance companies with work correspondences. Follow up with patients, billing disputes, and third party carriers. Appeal claims and bill secondary carriers to resolve patient disputes.

Received Certificate of Achievement as top Customer Service Rep for successfully processing highest volume of client calls and highest Automatic Call Distributor.

Recognized for highest positive feedback regarding customer satisfaction.

Received Certificate of Achievement for greatest employment asset in assisting other call center personnel.

Express Point Technology, Sacramento, CA 01/1998 to 07/2000

Data Administration

Enter shipping pick list, make barcode labels and prepare orders and manifest for shipment with Fed Ex. Prepare in-transit material and track quantities of inventory bin. Update receiving return authorization records. Compile, sort and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. Store completed documents in appropriate locations. Locate and correct data entry errors, or report them to supervisors. Maintain logs of activities and completed work.

Interim Personnel, Sacramento, CA 07/1998 to 01/1999

Data Entry

Responsible for entering and editing faxes in computer. Processed general bookkeeping including accounts payable/accounts receivable and payroll. Compile, sort and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. Store completed documents in appropriate locations. Locate and correct data entry errors, or report them to supervisors. Maintain logs of activities and completed work.

General office work, including making copies, prepare folders for customer accounts, and sending faxes.

EDUCATION

Yuba Community College, Woodland, CA 1987

Typing/Word Processing Certificate

Pierce Joint Union High School, Arbuckle, CA 1983

High School Diploma

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