NAOMI TUCKER

206-***-****

**** ****** ******, ****** *****

WORK EXPERIENCE

Atlas Holistic Wellness, Austin, TX

December 2016 – Present

Billing Specialist

● Communicate any payment discrepancies to the appropriate personnel.

● Review credit balances and request any required refunds and subsequently record the refund check.

● Identify and resolve denials and improper payments.

● Respond to patient and insurance carrier inquiries in a timely manner and handle insurance claims that are about to expire.

● Monitor accounts receivable status and bill customers directly for last or missed payments.

● Establish and maintain relationships with vendors, clients, and internal staff. Devine Chiropractic, Portland, OR

January 2014 – June 2016

Billing Specialist

● Responsible for processing all credit card transactions for the business.

● Post revenues into Excel for weekly meeting with owners.

● Effectively update receivables by totaling unpaid invoices for accurate billing information.

● Maintain records of invoices, debits, and credits to ensure Accounting is up-to-date.

● Verify validity of account discrepancies by running monthly audits.

● Resolve valid or authorized deductions by entering adjusted entries into patient files.

● Resolve collections by examining customer payment plans, payment history, and credit lines.

● Protect organizational values by keeping information confidential and ensuring HIPPA compliance

● -Verified patient insurance online and/or over the phone

● -Experienced in ICD-9 and ICD-10 codes

● -CMS 1500 Claim Forms, and insurance billing procedures

● -Familiar with Medicare and Medicaid guidelines

GC Studios, Portland, OR

April 2012 – February 2014

Manager- Guitar Center

● Payroll and scheduling for studio instructors and associates.

● Build strong client relationships and provided high-value adding services.

● Manage social media for community presence.

EDUCATION

Bachelors, Business Administration (2012 – 2016)

Portland State University

Member of Phi Theta Kappa