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Sales Customer Service

Location:
Springfield, MA
Salary:
75,000.00 + Commission
Posted:
March 27, 2017

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Resume:

Brendan Hogan

** ******* ****. **********, **, **106

860-***-**** aczifx@r.postjobfree.com

Charismatic Account Executive with over 10 years of outstanding success in business-class

sales, social-networking, management and training

Additional capabilities in:

~ Business Strategy ~ Marketing Strategy ~ Solution Selling ~ Team Building

~ Project Management ~ Creative Problem Solving ~ Communication ~ Exceptional Customer Service

Professional Experience

Vonage (5/16 to Current)

As a Senior Cloud Solutions Specialist I am responsible for selling Vonage products and services such as UCAAS, Cloud Services, etc. My primary goal is to acquire new customers. I do this through strategic prospecting and a high activity model. Through my network groups, referral partners, and high activity prospecting model, I am able to consistently sell above my quota.

Copper State Communications (8/15 to 5/16)

As a Cloud Specialist I am responsible for acquiring and maintaining new customers through telemarketing, business to business, leads, referrals, and cold-calling. Copper State is a full service IT and Telecommunications company. I specialize in Telephony Hardware sales of the following products: ShoreTel Enterprise, ShoreTel Mobility, ShoreTel Sky, (VoIP) Avaya’s Unified Communications, AvayaLive Connect (VoIP) and Toshiba digital phone solutions.

Proposed Telephony Hardware, Network Configurations, Carrier Services, Managed IT services (MSP), and Structured Cabling for businesses across the valley.

Effectively targeted 500+ prospects per week through various channels.

Organized and conducted in-person presentations to Network Administrators, IT Directors, CEO’S, CFO’S and decision makers.

Entered all prospects, requested proposals, and logged all customer contacts in Tigerpaw CRM.

Collaborated with team to propose the best possible solution for our customers.

Acquired new business, and received referrals to generate interest for potential clients

Windstream Communications (11/13 to 6/15)

As an Account Executive I provided inbound and outbound sales of business-class voice (SIP. VOIP, LD, IVR etc) / data solutions (MPLS, Ethernet, Serial T-1’s etc) hosted solutions (data center, cloud services, UCaaS etc). Management of current accounts included overseeing all facets of each account, provide exceptional customer service, and remain accountable for continued client satisfaction. Implement successful sales strategies into assigned customer base and maintain every assigned account. Continuously grow account base with current customer accounts through up-sells and new logos. Participate in continual training on technology, industry trends, and sales strategies. Continuously explore new opportunities for future sales through referral partners and networking.

Accomplishments

Achieved 277% to plan 1st year of employment and won “trip to Hawaii”

2nd year finished 147% to plan.

Sound Advice (1/10 to 10/13)

As the Sales Manager for Sound Advice I was responsible for managing 7 sales reps and daily reporting. Our job was to establish and maintain client relations. This is a long sales cycle and an emotional buy. Cold calling and networking are tantamount in this position, word of mouth and referrals were imperative to my success; as we were mainly dealing with contractors and home-owners.

Increased sales by making 300-400 Cold Calls with a sense of urgency to close the sale.

Created marketing strategies at industry events to create buzz and keep our brand at the fore-front of the consumers mind.

Presented thorough sales presentations, demonstrating the elegance of our product.

Accomplishments

Grew existing customer revenue by more than 30% by introducing new products.

Top performer in my region. I increased new client sales by 40% in my 1st year and 70% over the duration of my tenure.

I was promoted to Sales Manager after 1 year, and cultivated a successful sales team.

Total Communications, Inc. (1/07 to 1/10)

As an Account Executive I provided inbound and outbound sales of business-class voice (SIP. VOIP, LD, IVR etc.) / data solutions (MPLS, Ethernet, Serial T-1’s etc). Management of current accounts included overseeing all facets of each account, provide exceptional customer service, and remain accountable for continued client satisfaction. Implement successful sales strategies into assigned customer base and maintain every assigned account. Continuously grow account base with current customer accounts through up-sells and new logos. Continuously explore new opportunities for future sales through referral partners and networking

Accomplishments:

Exceeded annual quota in 2007-2012

Achieved “Top-Rep” status in 2008 and received valuable gift

T-Mobile USA (1/03 to 12/06)

As a Sales Manager for T-Mobile USA I was responsible for the hiring and coaching of 7 Sales Representatives. Consistently our store was tops in quota attainment as well as closing percentage. We did this collectively by following a culture that when believed in, will not fail.

Accomplishments:

Exceeded annual quota in 2003-2006

Qualified for “2003 Annual Sales Incentive Trip” – Caribbean Cruise

Qualified for “2004 Annual Sales Incentive Trip” – Maui, Hawaii

Industry-Related Experience

5 years utilizing Salesforce

Solutions Sales 4Results

continual education through industry based seminars and employer provided training

Professional References

Available upon request

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