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Customer Service High School

Location:
Posted:
March 27, 2017

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Resume:

Objective:

To align myself with a progressive growing company that rewards hard work and positive contributions. To be able to use my creativity to contribute to the growth of an organization while, continuing to master my craft and obtaining new skills and experiences to better myself professionally.

Experience:

Warehouse/Labor

Requested Personal: February 2017- Present

Shipment:Wrap pallets

Hand stack boxes

Block and Brace Outbound Shipment

Performed Liner Duty

Cut wood to appropriate size using saw

Clean and organized work station

Moved pallets from one end of the warehouse to the other end

Monitored use of wood and nails

Prepare outbound loads

Used a Measuring tool as well as a tape measure to load Octal

Labor

Molina Landscaping: October 2016- February 2017

Drove to job site to collect pay

Used Hand tools to get certain jobs done

Was called in when employer would call out

Clean and organized tool room

Talked to customers and clients regarding ideas and negotiated pay

Picked up Equipment from stores and took tools out to job sites

Performed labor work daily

Prepared and checked tools daily after employers would use them

SECURITY GUARD/ SOPS CALL CENTER REPRESENTATIVE U.S. SECURITY: March 2016- October 2016

Monitor 100+ cameras within our facilities across the US to detect and prevent signs of potential threats and ensure security of doors, windows, and drivers.

Maintain daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Called police or fire department in case of emergency, such as fire or presence of a suspicious person.

Provided physical and psychological protection for all visitors, students, and employees.

Patrolled (fixed posts, walking patrols and/or mobile), reporting and documenting any conditions that might constitute a security or safety hazard.

Prepared incident reports, obtained written or oral statements, assisted local police agencies during investigations or emergencies.

Answered telephone calls to answer questions and provide information during non-business hours

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Accurately answered several incoming calls from drivers and facilities around the US while maintaining excellent customer services levels.

Monitor panic alarms and door terminal and panel alarms

HD SUPPLY- DC STORE

WAREHOUSE ASSOCIATE- TEMP JOB: February 2015– May 2015

Ensure that appropriate changes were made to resolve customers' issues.

Advise customers on substitution of merchandise when identical replacements are not available.

Fill customer orders from stock.

Mark and store parts in stockrooms per prearranged systems.

Place new merchandise on display.

Unloading/loading of trucks to keep inventory at acceptable levels.

Examine returned parts for defects

Serviced customers with kindness and expertise while respecting their time constraints.

Pull, pack and ship orders in an accurate manner

Unloaded and processed incoming merchandise

Moved, stored, and transferred merchandise

Maintained stock in an ordered fashion on shelves

Processed outbound shipments of inventory via UPS and commercial carrier

Maintained a clean and safe condition of equipment and work area

Used hand and forklifts safely

CASHIER/DRIVE THROUGH

WHATABURGER: December 2013-March 2014

Cashiering in a fast pace to reduce customer’s wait time, auditing tills. Putting customers first while providing Great customer satisfaction.

Greet customers politely as they approach the drive thru window

Ask customers for their specific order – listen carefully to what the customers are saying

Answer any questions that the customers may have regarding the ingredients or availability of certain food items on the menu

Provide information to customers regarding the day’s specials and any discounts that the organization may be offering

Take orders for food and drinks and input them in correctly into the database

Repeat orders to ensure accuracy and ensure that any mistakes are immediately corrected

Provide customers with payment information and take cash or process credit cards as form of payment

Return any change rendered to the customer after counting it out appropriately

Assist food preparation staff in preparing, checking, and packing food items keeping in mind the company’s specific instructions

Ensure that condiments and napkins are packed with the order

Hand customers their orders and thank them politely for choosing the service

Tally cash register at the end of each shift and make sure that there is enough change left for the cashier on the next shift

Education

High School - Joe Frank Campbell December 2013- June 2014

HIGH SCHOOL DIPLOMA

Skills:

Customer Service, MS Office, Sales, Adobe, Purchase Order, Quality Control, Quality Assurance, Material Management, Project Planning, Inventory Control, Write Policies, Write Procedures, Strong organizational and interpersonal skills, Able to perform multiple tasks simultaneously, Profound ability to follow and accomplish instructions with minimal supervision, Word Processing, Mathematics, Problem Solving, Adaptability, Collaboration, Strong Work, Critical Thinking, Self-Confidence, Handling Pressure, Leadership, Creativity

Certifications:

TWIC Registered

Languages: Fluent in English and Spanish



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